Broome Staircase Designs

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Broome Staircase Designs

4.2

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
2 helpful votes
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AB FAB!
August 14, 2016

This transaction was so easy and postage very speedy.
Love love love the bangle.

Date of experience: August 14, 2016
Australia
1 review
2 helpful votes
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Pearl earrings
August 14, 2016

I ordered a pair of pearl earrings on a Sunday via a facebook page. I was impressed with the prompt contact made to me confirming the order and the very short time frame for delivery - four days later.

Date of experience: August 12, 2016
Australia
1 review
2 helpful votes
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Broome Staircase designs
August 11, 2016

Recently bought a pendant on line, communications was first rate from the moment the transaction was completed and the piece was delivered very quickly, was very happy with the follow up and service and of course the product was excellent. I then recommended them to my daughters and they also purchased a pendant for a 50th present and also had the same good service and experience.

Date of experience: August 11, 2016
Australia
1 review
4 helpful votes
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Happy Wife
August 11, 2016

The jewelry I bought was for my wife who was very happy with the surprise. What I purchased online was exactly what was received and turned up in a timely manner. Will deal with again

Date of experience: August 10, 2016
Australia
1 review
2 helpful votes
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Pearl Earings
August 11, 2016

I was extremely pleased with the prompt delivery, a little disappointed though with the actual gold inserts, I found it really hard to push through my ear peircings, the insterts were too thick. After many attempts I finally managed it, but now have sore ears! BUT... I am persevering and stil wearing them!
Thank you so much.

Date of experience: August 10, 2016
Australia
1 review
3 helpful votes
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Mangrove Pendant
August 10, 2016

Brought this as a gift for a dear friend and it is absolutely beautiful.
And prompt delivery service to Darwin was amazing.
Thanks very much

Date of experience: August 10, 2016
Australia
1 review
2 helpful votes
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Bracelets
August 10, 2016

Received order in 5 days. Picked up after Chemo treatment went to post office and sent to my daughter in NSW. Did not even open. She received them today and absolutely loves them. Thank you very much.

Date of experience: August 10, 2016
Australia
1 review
1 helpful vote
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Great Service
August 10, 2016

Easy enough to purchase from, also had a email thanking me for my order.

Date of experience: August 9, 2016
Australia
1 review
2 helpful votes
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Ordered a gift box and a tax receipt, but did not receive it, despite emailing them twice. The safety clips were of two different colors and had to be sent again.

Date of experience: August 9, 2016
Australia
1 review
2 helpful votes
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Nice 5 stars
August 9, 2016

It is always difficult to choose something on line because sizes are difficult to see but they are very nice. I will check on site for bigger ones at some stage 15mm. I was very surprised at how quick that they arrived from Broome it was quicker than the mail from here to Melbourne. I would have hesitation at recommending your service. Thankyou.

Date of experience: August 9, 2016
Australia
1 review
1 helpful vote
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Pearl bracelet
August 9, 2016

The whole process was easy and the order was filled and arrived in a timely manner. Thanks to the team at Broome Staircase Designs my daughter received a beautiful bracelet for her Birthday.

Date of experience: August 8, 2016
Australia
1 review
2 helpful votes
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Not happy
August 8, 2016

The items bought were not worth their value. Cheaper on ebay

Date of experience: August 8, 2016
Australia
1 review
1 helpful vote
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Stunning designs!
August 8, 2016

Found you on the website (very inspiring site) and then searched you out in Broome. I decided to buy another necklace for my sister when I returned home. Very efficient -came in a few days!

Date of experience: August 8, 2016
Australia
1 review
1 helpful vote
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Birthday gift
August 8, 2016

Purchased a beautiful pearl bracelet and earrings for my daughter for her30th birthday they arrived swiftly and safely and well packed I also purchased the gift box it was not worth it, but everything else was great

Date of experience: August 8, 2016
Australia
1 review
1 helpful vote
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Ring
August 8, 2016

I was a little disappointed with the ring. The metal is very soft and thin at the bottom. Its already bent out of shape after wearing it on day 1.

Date of experience: August 8, 2016
Australia
1 review
1 helpful vote
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My Experience. 1
August 8, 2016

I was able to see all and find all. One I was interested in, I left too late and was all sold out. I thank you for your catalogue.

Date of experience: August 7, 2016
Australia
1 review
2 helpful votes
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Precious pearls
August 8, 2016

Loved the pearls & especially loved the sale which prompted me to buy!
Thanks Broome Staircase Designs
Helene

Date of experience: August 7, 2016
Australia
1 review
1 helpful vote
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Shaping experience
August 8, 2016

The pearls that I purchased were as pictured. I am very happy with them. Staircase designs were prompt with their postage and delivery. Overall a great shopping experience

Date of experience: August 7, 2016
Australia
1 review
2 helpful votes
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Great Aussie Gift
August 8, 2016

Needed a unique Australian gift for my Dutch friend's 50th birthday who was visiting Oz recently. Remembered the shop from a holiday a couple of years ago (I'm in Sydney). Found gorgeous bracelet at great price. Couldn't stop at one. Bought a 2nd one for another friend's birthday and a third myself as well! We all love the bracelets. Perfect for daytime or a night out. Delivery was very quick.
Thanks for helping me give the best Australian present!

Date of experience: August 7, 2016
Australia
1 review
0 helpful votes
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Mum is very happy!
August 7, 2016

My mother discovered BSD's website on Facebook and had had her eyes on some earrings for a while. She was very happy with the quality and speed of delivery AAA

Date of experience: August 7, 2016