Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a pair of pearl earrings on a Sunday via a facebook page. I was impressed with the prompt contact made to me confirming the order and the very short time frame for delivery - four days later.
Recently bought a pendant on line, communications was first rate from the moment the transaction was completed and the piece was delivered very quickly, was very happy with the follow up and service and of course the product was excellent. I then recommended them to my daughters and they also purchased a pendant for a 50th present and also had the same good service and experience.
The jewelry I bought was for my wife who was very happy with the surprise. What I purchased online was exactly what was received and turned up in a timely manner. Will deal with again
I was extremely pleased with the prompt delivery, a little disappointed though with the actual gold inserts, I found it really hard to push through my ear peircings, the insterts were too thick. After many attempts I finally managed it, but now have sore ears! BUT... I am persevering and stil wearing them!
Thank you so much.
Brought this as a gift for a dear friend and it is absolutely beautiful.
And prompt delivery service to Darwin was amazing.
Thanks very much
Received order in 5 days. Picked up after Chemo treatment went to post office and sent to my daughter in NSW. Did not even open. She received them today and absolutely loves them. Thank you very much.
Easy enough to purchase from, also had a email thanking me for my order.
Ordered a gift box and a tax receipt, but did not receive it, despite emailing them twice. The safety clips were of two different colors and had to be sent again.
It is always difficult to choose something on line because sizes are difficult to see but they are very nice. I will check on site for bigger ones at some stage 15mm. I was very surprised at how quick that they arrived from Broome it was quicker than the mail from here to Melbourne. I would have hesitation at recommending your service. Thankyou.
The whole process was easy and the order was filled and arrived in a timely manner. Thanks to the team at Broome Staircase Designs my daughter received a beautiful bracelet for her Birthday.
Found you on the website (very inspiring site) and then searched you out in Broome. I decided to buy another necklace for my sister when I returned home. Very efficient -came in a few days!
Purchased a beautiful pearl bracelet and earrings for my daughter for her30th birthday they arrived swiftly and safely and well packed I also purchased the gift box it was not worth it, but everything else was great
I was able to see all and find all. One I was interested in, I left too late and was all sold out. I thank you for your catalogue.
Loved the pearls & especially loved the sale which prompted me to buy!
Thanks Broome Staircase Designs
Helene
The pearls that I purchased were as pictured. I am very happy with them. Staircase designs were prompt with their postage and delivery. Overall a great shopping experience
Needed a unique Australian gift for my Dutch friend's 50th birthday who was visiting Oz recently. Remembered the shop from a holiday a couple of years ago (I'm in Sydney). Found gorgeous bracelet at great price. Couldn't stop at one. Bought a 2nd one for another friend's birthday and a third myself as well! We all love the bracelets. Perfect for daytime or a night out. Delivery was very quick.
Thanks for helping me give the best Australian present!
My mother discovered BSD's website on Facebook and had had her eyes on some earrings for a while. She was very happy with the quality and speed of delivery AAA
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

