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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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On the first day of my week long trip to Broome i walked up and down the street looking in all the Pearl retailers. The aim being to find a genuine Broome Pearl pendant at a resonable price to surprise my wife with back in Sydney. Out of all the shops, Staircase Designs had such attractive designs and together with the very friendly and patient assistants i knew i was on a winner. On my last day when ready to buy the actual one I wanted was not currently in stock and i was leaving Broome the next day. The assistant was able to show me almost exactly what it would look like and I ordered it that evening online (while watching the sunset on Cable beach). The service online was equally excellent and I had the delivery waiting for me at my local post office the day i arrived back. Fantastic.
Order arrived very quickly, products of excellent quality, very happy with my purchase
Prompt delivery and lovely gift packaging included. I was very pleased with the earrings that arrived and would be happy to buy again.
Very Satisfied Customer
Beautiful, my friend cannot believe the price for such a beautiful item.
Great service. Beautiful bracelets and quick postage.
Would definately buy from Broome Staircase Designs again.
Thank you.
A little disappointed with the bracelet as the pearls are smaller than I had anticipated
Order was placed online.
Order arrived within ime allocated.
Product was every bit as good as the picture.
One very happy girlfriend.
Thankyou.
Very impressed with the process and contact after ordering. Love my bracelet and look forward to wearing it on Saturday night. It will be a favourite. Quality service and product. Thank you.
Very quick service, item exactly as described. Would definitely buy from you again. Thank you
All good I like the designs of your products and I am getting in early for xmas presents
Great to do business with Very quick service and lovely product. Thank yo
Love these earrings, they suit any & all occasions, the sheer simplicity is absolute elegance, plus they are so so comfortable to wear! You don't know you have them on. I have more expensive earrings but none that are as suitable to wear anywhere!
This was my second purchase and I'll definitely be back for more.
Great service, quality product, reasonable price, fast postage.
Would recommend to friends.
After quite a long time of trying... I was unable to put the bracelet on by myself. However the quality is great and it is beautiful once it eventually was on... with help.
Happy as with the order... from order to delivery can not fault...
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

