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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Very pleased with this item. Quite unique and much admired, bought a similar one for my daughter in law for her 30th birthday
The bracelet was beautiful, and the the extra ring I received was so lovely and thoughtful
The bracelet was a gift and my sister loved it. Awesome website
Thanks I
Purchased two set of earrings and they are both as described. I am very happy with the quality and price. Would recommend Broome staircase design to my friends.
Fantastic product very happy with quick delivery and I will purchase from this site again
I was able to make a personal decision based entirely on my needs. Staff care if customer needs excellent.
Purchased 8 pairs in the last month all for Christmas gifts. Great quality at such a small price.
Have now bought 10 pairs of black and white drop pearls. Highly recommend. Mine are admired every time I wear them. Great service and delivery time
Love my bracelet so much that I've now ordered the black silicone one and am considering ordering the multi Strand black & white bracelet
Somebody stop me, I think Im addicted
To Julia and the team. Received my order this afternoon. Absolutely delighted. First class service and prompt delivery. Oh and love the comment on the package. Have a very merry Christmas and a great new year. Know where to look next time. Cheers.
Pleasantly surprised at ease of navigating web site. Accurate descriptions enabled my purchase. Thrilled that my parcel arrived in two days. Loved it so much I immediately made another purchase!
Ordered this just before Christmas and received quickly and product as advertised.
Would love it they were guaranteed Aussie Broome pearls. Definitely will use this company again
Wanted pink leather band bracelet with one pearl in larger size. Have requested this on two occasions but always out of stock. Would be better if items that are popular are advertised for sale when sufficient products to meet demand.
Hi Julia
Don't find it very often! Good old fashioned customer service & you guys
Very obviously rock at it!
Thank you, received my order today, along with the little Christmas gift
Bags that you so very kindly included & as if that wasn't enough, you also
Included a padded postal bag for future usage, very thoughtful indeed.
Once again, many thanks, very impressed with the prompt service and also the
Beautiful pearls, my niece will be tickled pink.
Kind regards
Nicole
Great items, speedy delivery & great follow up.
Another satisfied customer
I was happy with the delivery time and the product, although I find the bracelet a little hard to put on. I would have liked a certificate with it to say it is gold plated over stirling silver.
I was happy with my earings. They arrived very quickly and were what I expected thank you
Beautiful products, accurate descriptions & fast efficient postage. Highly recommend! Hope to make a third purchase for Christmas time.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

