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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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Beautiful setting. The items ordered are as described, efficient and fast processing.
Beautiful bangle, love it, i have the gold version as well, highly recommend Broom Staircase Design.
So fun and contemporary in design. Love the look and feel when
Wearing. Great communication, price and fast delivery. Attractive packaging and care instructions are a bonus. Happy customer.
Purchased a lovely discounted pearl bracelet. Received package beautifully wrapped. Very impressed.
The chains I received are beautifully shiny. They sparkle. Very pretty.
Excellent quality and beautifully packaged items
Love my new Pearl additions and black neoprene necklace formy beautiful Pearl I got back in 2019 which I wear nearly everyday
I experience was the very best of had a long time
Elaine was very courteous and helpful for everything she could do for me and every think I asked she answered the questions really good, and she is very charming and very nicely spoken thank you
I have bought two times from Broome Staircase Designs. I had a problem with one item and it was promptly replaced. I used the online chat which was very easy and immediately responsive. Thank you Broome Staircase. I love my pieces.
I ordered the silver pearl wrap bracelet. It is exactly as described and pictured. Light on my arm, it's a joy to wear.
Won't sell at advertised price, website errors and staff just say sorry and won't honour their advertised price. Never ever buy from them again, they ignore emails and overall lack of customer service
Unfortunately this beautiful ring was too small and I had to send it back for a larger size. Myra was exceptionally helpful, making sure I ordered the correct size and the replacement ring arrived, with a lovely gift, within a few days. Very pleased with Broome Staircase Designs and will definitely shop with them again.
Ordered and received perfectly. Love my band, and pearl so bought a few different colours to change for different outfits. Black, red, white and beige. They all look great with the pearl.
Would recommend 👌🏻
I received my parcel today. The earings are georgous, just what I have been looking for to match my necklace. What a great price.
Thank you
Very prompt service - the necklace was delivered in no time and it is exactly what I was looking for. The neoprene is very soft and flexible and the clasp is perfect.
I have previously stated my satisfaction with Broome Staircase Designs and see no reason to change my view.
Semi frequent purchaser from Broome Staircase Designs and have never had a bad experience. Products purchased are always of a high standard.
Excellent. I had to return earrings bought last year online, as it was obvious they weren't a pair. Swapped over for a matching pair. Then continued buying more pearl pendants. Had lots of fun. Thank you.
I'm so happy I decided to get 2 rings - one gold and the other silver because they were even nicer than the pictures, and great quality too.
My friends also love them, so I have sent them links to your site.
I purchased a ring for $300.
I arrived back to uk and was looking to buy my daughter the same ring. And it's on your website for £113. How And Why
Also I have received no customer service the assistant in store was not helpful she gave me no reply about how to care for my iterm s I also emailed There as been no customer support would this be different if I spent $10.000
I purchased a double band ring for $299 while on holiday In Mandurah I returned back to the UK and looking on your website have found my ring for £113 which is a lot cheaper than I paid. How can you do this? The ring was purchased on the 8th of February 2025.
So easy from ordering right through to the delivery and notification all the time letting me know what was happening
Happy with my 2 purchases, great customer service. Clean welcoming shop..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Michelle, when checking out you have t tick the terms and conditions box when purchasing any items. These terms and conditions explain in great detail our Online Sales which go on and off each day. Nonetheless, we do apologise that you had a bad Online experience. Kind regards Julia Prynne CEO.