BrillianceReviews 420

First and foremost, I would like to thank and commend Anthony, who I initially started working with to build a custom engagement ring for my fiancé a few months back, for being extremely patient and taking what has seemed like so much time out of days on end to answer all of my questions! Like most people I would assume, I was very skeptical at first to make such a large purchase on an engagement ring online. I visited numerous websites and went to several jewelers before pulling the trigger and going with Brilliance. Anthony gave me many different options when it first came to picking out a diamond and staying within my budget. I was very particular with every single detail and step in the process to designing the ring. For not actually working with someone face to face, Anthony made it seem very personable by always communicating and keeping in touch with me through the entire process. My entire experience, from designing the ring that I first found on another site and having Brilliance design it with a few small changes, to working with Anthony, and also receiving the ring was just amazing. I could not say enough about Brilliance or the staff that they have when it comes to being patient and not pressuring you to make a decision right away. To top it all off, the value of the stones you were to buy from Brilliance is astonishing! At your request, you are able to have them send you the stone or stones you pick out off of their site to your location to personally inspect and have it appraised. In my case, I had this done and brought it to an independent jeweler to have the stone appraised and I was very pleasantly surprised to know that the 4 C's (color, clarity, cut, and carat weight) of the diamond I had purchased from Brilliance was appraised much higher than I bought it for! I Whether you are well educated in knowing about gem stones or not, Brilliance and their staff are very well informed in assisting you through the entire process. I had such a great experience working with Anthony the first time around that I am currently working with him again on designing a wedding ring as well. Thank you Anthony and thank you Brilliance!

I searched on all the Web sites as well as local jewelry stores and this was the best price for the GIA diamond I was looking for. Would have given five stars however I put down a deposit on a diamond and when I went to buy it a few days later they had sold it to someone else in spite of my deposit. They would not discount me on a slightly larger diamond of the same quality that I found in their inventory to replace the one I had put the deposit on. Very good timely service otherwise.

First and foremost, I really loved the brilliance.com website. It had a vast selection of loose diamonds and the filtering system helped me find the perfect diamond for my fiancee. The prices were ridiculously competitive.

As I finalized the purchase, Anthony did everything in his powers to get my ring on time. Sure enough, the ring arrived on schedule. My fiancee and I love the ring and we could not be happier with the ring and Anthony's professional service. Thank you Anthony for your above and beyond customer service!

I had a wonderful time working with Anthony and the others on the Brilliance team in creating the perfect, custom engagement ring for my girlfriend! Everyone was very helpful, clearly communicating, and very knowledgable about every step in the process. I would recommend this company to anyone from the novice who needs guidance through the process to a jewelry expert looking for a convenient way to purchase or design fine pieces of jewelry!

I was looking to purchase a diamond eternity band and when checking different websites, to get an idea of a price range, I came across Brilliance.com. Their jewelry was beautiful and very reasonably priced.

I decided to live chat to see if I could get some questions answered. The representative's name was Anthony. He answered all my questions and assisted me in getting the best possible price.

After buying the ring, Anthony went above and beyond to make sure my ring was delivered to me before Christmas. His customer service was outstanding!

I had my ring appraised since receiving it and it is everything they said it would be. I highly recommend buying from Brilliance.com. I so look forward to dealing with them again.

One of the best buying experiences I've had - online or off. Their incredibly personable, patient, knowledgeable and client focused staff were a pleasure to work with. While Brilliance is a website I can 100% assure you that you will receive as much person to person attention as you need. I will use them for all my high end diamond / jewelry purchases and I can't recommend them enough.

I was searching for a upgrade for the wife. I looked in stores, and online and came upon Brilliance. I did a search ( very easy search engine) and found a stone I liked. I asked for a picture of it and the next day I had it in my inbox. I ended up speaking to Anthony, and he was super helpful. He answered all my questions, over the phone and via email. He also worked with me and what price range i was looking for, and even gave me pointers about GIA and international certs. Based on all the pluses I had dealing with Brilliance I knew they were they place for me. I order my stone, and it came a few days later. I just opened the box, and everything I was hoping for and more. I know Ill be back for more. Be sure to ask for Anthony, he is my go to guy now.

I began my ring search about 4 months ago, lightly educating myself on the terminology and inner workings of buying a diamond, especially online. I found a diamond on brilliance (which I hadn't heard of previously), and messaged one of their employees on the chat function (great function by the way). I gave them my email and was immediately paired with an employee (Anthony) who helped me through the entire process (key word= helped, NOT pushed). He started out by first recommending a different diamond (same price, but much better quality). Eventually he came up with 4-5 choices for me to choose from. He ended up recommending one (not the most expensive one), and we began working on designing a custom ring. He did all the communication with the designers and did an amazing job at explaining what changes I wanted. I believe I made 3-4 edits, but they told me I could do as many as I needed before I committed. Anthony stayed way under my budget, and I got way more ring than I could've hoped! I was able to get the inside of the ring engraved in whatever font I wanted. The ring was sent to the nearest fed-ex location in less than 24-hours after I confirmed a delivery location! I was amazed. Don't worry about having it sent to your house if you can sign for it though, because the box (long and rectangular, not ring box-looking) was super discreet and had a generic name as the sender. I was even uncertain that the box I was picking up from fed-ex was a ring! The process was super smooth and they were very patient with me and the changes I wanted to make. The packaging was very professional, with the appraisal, GIA certificate included as well as a ring box and polishing cloth! Could not have asked for more.

I got a loose stone and custom setting designed for my engagement ring with Brilliance. The service reps I worked with were very patient, responsive, and helped me through every step of the process. Our ring was a unique and custom setting, and Brilliance's drafting team sent us detailed drawings and 3D models to review and comment on during the molding process. The final product came out looking exactly like the 3D model.

The best part about the process was that when we got our ring appraised and insured, it was valued at significantly more than what we ended up originally paying. We got exactly what we wanted for a fantastic price.