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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Massachusetts
1 review
0 helpful votes
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Very nice Rose's
June 3, 2020

Awesome place to do business with. Thanks again. Will definitely be a repeat customer.

Date of experience: June 3, 2020
New Jersey
1 review
0 helpful votes
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Good
May 26, 2020

The shippind was great, the prices are also acceptable. Their website is really comfortable. Try for yourself

Date of experience: May 26, 2020
Colorado
2 reviews
2 helpful votes
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Rip off
June 24, 2020

Charged 29.99 for a Karl forester grass with 7 blades of grass!
Here is a photo of it next to a grass from Walmart for 7.99. Same size container.

Date of experience: May 25, 2020
Washington
1 review
0 helpful votes
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Ordered my plant and 1.5 weeks later still hadn't received contact, which already did not align with the expedient shipping they boast online. Emailed for a refund (because they DONT take calls) and 2 days after emailing, received a notification that my plant had shipped and I couldn't receive a refund because my plant had shipped. Again, the order of events: purchase1.5 weeks no contactrequest for refund2 days no contactshipment confirmation & rejected request because my plant shipped. They cheated me and they'll do the same to you.

Date of experience: May 11, 2020
New York
1 review
0 helpful votes
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The tree had broken dormancy and shipped from zone 8 to zone 6 where night time temperatures are still below 32 degrees. The tree must have been exposed to freezing temperatures in transit and arrived with damaged leaves - freeze dried and limp. I brought the tree indoors in hopes of reviving it to no avail. I send 2 emails and finally received a response that said "Both of these trees should be moved outdoors immediately. They're both very hardy for your zone. We're in zone 8 so our plants/trees leave dormancy before the ones in your area will. Do not worry about these two trees being shipped to your with foliage on them. They're perfectly safe to plant in your zone right now." No they are not, yes if they had been shipped in the dormant state but I cannot put them outside, our last frost is at the end of May - plus as I write this review it is snowing. I responded to Laura's email asking about the guarantee policy - it's been over a week with no response. Not a reputable company - save your money & shop elsewhere.

Date of experience: April 17, 2020
Germany
5 reviews
1 helpful vote
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Lime tree
April 16, 2020

I have bought a key lime tree as a birthday present for my friend. The tree arrived undamaged and healthy.

Date of experience: April 16, 2020
Colorado
2 reviews
0 helpful votes
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I was sent a 10% coupon but didn't receive it to use it on this purchase and hence a four star rating

Date of experience: April 1, 2020
California
2 reviews
0 helpful votes
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Love our little tree!
November 7, 2019
Updated review

Easy and fast, and we love our little Red Dragon Maple! Prices are fair and delivery was easy to track and came across the country in 4 days.

Date of experience: November 6, 2019

Easy and fast
October 30, 2019
Previous review

Easy and fast

Date of experience: October 30, 2019
Minnesota
1 review
0 helpful votes
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It was great! I will order again!
November 6, 2019
Updated review

Extremely helpful! I was so impressed with the help I received. It was a special gift for my husband!

Date of experience: November 6, 2019

Extremely helpful!
October 31, 2019
Previous review

Extremely helpful!

Date of experience: October 30, 2019
Maryland
1 review
0 helpful votes
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Keeping it fruity
November 5, 2019
Updated review

Overall good experience. Although I didn't see the product, it was a gift. It was easy to order and it arrived as expected. The recipient was very happy.

Date of experience: November 5, 2019

Easy to navigate and place the order
October 28, 2019
Previous review

Easy to navigate and place the order

Date of experience: October 28, 2019
New Jersey
1 review
0 helpful votes
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Puny Plants
November 5, 2019
Updated review

The 2 crepe myrtle trees I ordered were tiny. I expected more robust trees for what I paid. The leaves had spots all over them, evidence of bugs. The trees and the crysanthimum "bush" (a pathetic think itself) were so dry when they arrived, I doubt any foliage will survive.

Date of experience: November 5, 2019

So far, so good
October 26, 2019
Previous review

So far, so good.

Date of experience: October 26, 2019
Florida
1 review
0 helpful votes
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A Steal Magnolia
November 5, 2019
Updated review

Easy peasy! Arrived in couple days, as advertised. Ordered the optional starter pack of starter soil and root boost, all in one box - very convenient having all the ingredients at the ready rather than run additional errands, etc. Planted the tree and it perked right up after a good drink through the leaves and root soak.

Date of experience: November 5, 2019

Arrived today in great shape and we immediately put...
October 29, 2019
Previous review

Arrived today in great shape and we immediately put it in the yard to get sun before we plant it permanently. Always a pleasure with BrighterBlooms!

Date of experience: October 29, 2019
Colorado
1 review
0 helpful votes
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A Great Shopping Experience!
November 5, 2019
Updated review

I found everything I wanted at reasonable prices! It was delivered fast and everything was in good shape upon delivery.

Date of experience: November 5, 2019

I found everything I wanted at reasonable prices!
October 29, 2019
Previous review

I found everything I wanted at reasonable prices!

Date of experience: October 28, 2019
Colorado
1 review
0 helpful votes
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Super fast shipping and high quality plants
November 4, 2019
Updated review

This was my Second order as the first was quickly shipped with high quality plants. I will be a repeat customer. Thank you for providing healthy plants to my doorstep! :)

Date of experience: November 3, 2019

Second order as first was quickly shipped with high...
October 28, 2019
Previous review

Second order as first was quickly shipped with high quality plants.

Date of experience: October 27, 2019
Massachusetts
1 review
0 helpful votes
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1st time shopping here
November 2, 2019
Updated review

My Rep was laurie was very help full now I know where to shop when I need too.
Just wish that the plants or shrubs were a little cheaper. Thank You

Date of experience: November 1, 2019

My Rep was laurie was very help full now I know where...
October 28, 2019
Previous review

My Rep was laurie was very help full now I know where to shop when I need too Thank You

Date of experience: October 28, 2019
Texas
1 review
0 helpful votes
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A little smaller than advertised, but it will work.
November 1, 2019
Updated review

First tree too small - trying again.
A little smaller than advertised, but it will work...

Date of experience: November 1, 2019

First tree too small
November 1, 2019
Previous review

First tree too small - trying again

Date of experience: November 1, 2019
Missouri
1 review
0 helpful votes
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What great products and peoplw
November 1, 2019
Updated review

Your assistant was very helpful with all my questions. Ordering was pretty straight forward. I was very impressed with my entire experience and will return in the spring for more flowers. Your assistant helped me in deciding what to plant in my new landscaping project.

Date of experience: October 31, 2019

Your assistant was very helpful with all my questions
October 24, 2019
Previous review

Your assistant was very helpful with all my questions. Ordering was pretty straight forward.

Date of experience: October 24, 2019
Texas
1 review
0 helpful votes
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Zero customer service. I bought 3 trees and only 1 is growing. When I reached out to them 40 days after my purchase. They weren't ready to help in any way. I wouldn't buy from them again.

Date of experience: September 3, 2019
New York
2 reviews
3 helpful votes
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Shop elsewhere
April 22, 2019

Don't waste your time or money purchased an Avocado tree couple of weeks back for my wife's birthday. At the urging of the CSR, bought the biggest, most mature tree they offered to ensure we'd enjoy at least the short term experience of a beautiful house plant for a few months. For $120, we received a 4 foot stick, with 3 branches, and a half dozen leaves, all bunched on one side the kind of plant any decent nursery would just throw away. When I contacted Brighter Blooms through their "contact us" link, the response we got a few days later from Shawn G. At Fastgrowingtrees.com was "Give it time. It's a young tree. Feel free to call us". But no phone number. When I started reading all their negative feedback from others buyers, I knew I'd been had. Learn from this.

Date of experience: April 22, 2019
Michigan
2 reviews
0 helpful votes
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Bought a tiny catawba crape myrtle in June. Shipping was excellent. Planted it per instructions. For some reason this plant took off and now it is full of blooms. Unbelievable! Kudos to Brighter Blooms.

Date of experience: August 29, 2018