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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Washington
1 review
0 helpful votes
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Review
January 6, 2021

Delivery time was extreme. As i followed it it sat numerous days oat several locations. Not satisfied with Fedex

Date of experience: January 6, 2021
California
2 reviews
0 helpful votes
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Excellent presentation and variety.
January 6, 2021

Very positive, no negatives.

Need 50 characters. Need 50 characters.

Date of experience: January 5, 2021
Massachusetts
1 review
0 helpful votes
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Early delivery
January 5, 2021

Worried about tree survival, as we ordered them for April 10 delivery.
No safe place to store.

Date of experience: January 5, 2021
California
1 review
0 helpful votes
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They sent a twig and I paid extra for a tall tree they have terrible customer service and when I told them to take it back and send what i ordered they refused. Very unhappy won't be buying from this company again. They can keep their discount!

Date of experience: January 5, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this! We are reaching out privately to try and get this matter resolved.

California
1 review
0 helpful votes
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The deliveries were all late, which was understandable due to Covid. However, my delivered fig tree appeared as a stick in dirt, contrary to the pictures which showed a small tree with numerous leaves, so we won't really know the health of the tree for 5-6 months likely.

Date of experience: January 4, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear this! We have reached out privately to see how we can help!

Florida
1 review
0 helpful votes
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Pear tree
January 1, 2021

All 3 trees arrived safely and on time. Kudos to the Team!
Steven

Date of experience: January 1, 2021
Iowa
1 review
0 helpful votes
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Beautiful plant!
December 30, 2020

I am very pleased with my purchase from Brighter Blooms. The plant was large and full. It was very well packaged to provide not only protection from the elements, but also protection from damage in transit. I couldn't be happier!

Date of experience: December 30, 2020
Washington
1 review
0 helpful votes
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Plant
January 28, 2021

My plant was a bit shriveled upon arrival, so I gave it tender loving care and hoped-for the best, but it didn't make it, it has continued to drop it's leaves and die. Other plants of mine are thriving so it's just this one that isn't.

Date of experience: December 28, 2020
Florida
1 review
0 helpful votes
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Got my healthy tree
December 26, 2020

Ordered guava tree. It arrived healthy. It was even taller than they said it would be. A week later it has new leaves. YES!

Date of experience: December 26, 2020
Texas
1 review
0 helpful votes
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Disappointed
January 13, 2021

Plants were damaged and/or way smaller than anticipated.

Date of experience: December 24, 2020
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your order arrived! We have reached out privately to offer some assistance!

California
1 review
0 helpful votes
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Delivery on time
December 24, 2020

Received order as promised and on time. Recommend if you need a specific plant shipped safely and quickly

Date of experience: December 24, 2020
New York
1 review
0 helpful votes
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My lemon tree came in earlier than expected and it was in perfect condition. It has been growing so beautifully and I cannot wait to see it in full bloom!

Date of experience: December 23, 2020
Minnesota
1 review
0 helpful votes
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It was great!
December 23, 2020

Didn't think it was coming until spring, but planted it right away.

Date of experience: December 23, 2020
Oklahoma
1 review
0 helpful votes
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Citrus tree review
December 22, 2020

Ok, trees were less than I expected. I can make good. Citrus Trees I have bought before at Home Depot or Lowes were very full, many branches compared to the size and price I received. I paid less for better. Price was better than others seen online though.

Date of experience: December 21, 2020
Kansas
1 review
0 helpful votes
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Great Experience
December 22, 2020

I ordered a 7ft American Sycamore tree as a gift for my wife at Christmas. It arrived much sooner than expected and in great condition. We were able to plant it on a warmer day here in Central Kansas. Looking forward to watching it grow.

Date of experience: December 21, 2020
California
1 review
0 helpful votes
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Plants are thriving
December 21, 2020

They looked a little bit sad upon arrival but in a couple of days, they perked up!

Date of experience: December 21, 2020
Georgia
1 review
0 helpful votes
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My tree looks hoid
December 21, 2020

First time I ordered a plant by mail and I was satisfied

Date of experience: December 20, 2020
Tennessee
1 review
0 helpful votes
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Joke of a plant
January 20, 2021

I had purchased the same brand of trees at Lowe's for half the price and five times the size. This was not worth the price. I paid $45 for this silly little twig and it was worth about $5.

Date of experience: December 20, 2020
Tennessee
1 review
0 helpful votes
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I've been scammed
January 13, 2021

Totally disappointed with the tree I ordered which is nothing more than a tall twig with no branches except small ones at the very top. It is pathetic and I should be given a refund.

Date of experience: December 20, 2020
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that your tree is not what you had expected! We are reaching out privately to see what you received so we can assist in getting this resolved!

California
1 review
0 helpful votes
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2 trees to Cali.
December 19, 2020

Both trees shipped on time and arrived in great condition. Both were nicer than expected!

Date of experience: December 19, 2020