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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Texas
1 review
0 helpful votes
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Plants were thriving!
April 16, 2021

I've ordered a few plants from different places online. Whatever you guys are doing, keep doing it! When my plants got to me, they were a emerald green and thriving even being in the dark!

Date of experience: April 15, 2021
Washington
1 review
0 helpful votes
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Flowers are beautiful! Great, same day service! Thank you!

Date of experience: April 15, 2021
Iowa
1 review
0 helpful votes
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Longer delivery time than stated
April 15, 2021
Updated review

I like the detail given on the plants, I haven't opened the box yet, I will do that this weekend.

Date of experience: April 15, 2021

I like the detail given on the plants
March 22, 2021
Previous review

I like the detail given on the plants

Date of experience: March 22, 2021
North Carolina
2 reviews
0 helpful votes
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Healthy plants!
April 15, 2021

I am very satisfied with my purchase. I ordered an Eastern White Pine and 10 Leyland Cypress. They arrived very well packaged and healthy. I planted them as a privacy screen and they are already growing after two weeks.

Date of experience: April 15, 2021
Wisconsin
2 reviews
0 helpful votes
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Very satisfied
April 15, 2021

The bushes I ordered came a day later than originally promised but they were in good condition when I received them. Would definitely do business with Brighter Blooms again.

Date of experience: April 15, 2021
New York
1 review
0 helpful votes
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Great selections
April 15, 2021

Site was easy to navigate and the descriptive information about the plants was very clear.

Date of experience: April 15, 2021
New York
3 reviews
0 helpful votes
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Fast delivery
April 15, 2021

My plants were delivered in good condition I am very satisfied

Date of experience: April 15, 2021
Pennsylvania
1 review
0 helpful votes
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Landscaping 101
April 15, 2021
Updated review

Nice selections and the shrubs received are all in great shape. Great prices. Easy to shop and navigate.

Date of experience: April 15, 2021

Great prices
March 25, 2021
Previous review

Great prices. Easy to shop and navigate.

Date of experience: March 25, 2021
Indiana
1 review
0 helpful votes
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Happy
April 15, 2021

I was very skeptical about ordering something like this for my area (Indiana) but shipped and packed very well... I just planted my tree and very excited to see my tree bloom... Thank You so much for caring about your customers...

Date of experience: April 15, 2021
Oregon
1 review
0 helpful votes
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Great product and great service
April 15, 2021
Updated review

So far this order has gone smoothly. My final opinion will depend on delivery of a healthy plant, so will follow up then.
Plant has been the ground for about a month now and is thriving and is beautiful

Date of experience: April 15, 2021

So far this order has gone smoothly
February 13, 2021
Previous review

So far this order has gone smoothly. My final opinion will depend on delivery of a healthy plant, so will follow up then.

Date of experience: February 13, 2021
Virginia
1 review
0 helpful votes
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Very good.
April 15, 2021

Very Good. Follow up on order through a telephone call was helpful.

Date of experience: April 15, 2021
Alabama
1 review
0 helpful votes
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Poor quality
April 16, 2021

The main branches were broken at the trunk and pealed away, I used grafting tape to put them back in place and hold them, but it looks like they are dying anyway.

Date of experience: April 15, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further!

New York
1 review
0 helpful votes
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So far so good
April 15, 2021

We just received our coffee plants and they look super healthy and happy. Shiny leaves etc. Can't wait to replant them and have the in our home.

Date of experience: April 15, 2021
Illinois
1 review
0 helpful votes
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Well packaged
April 15, 2021

It is too soon to rate the product, but so far so good.

Date of experience: April 15, 2021
Texas
1 review
0 helpful votes
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Really small gallons.
April 15, 2021

Tri color willow plant is 4 sticks Nothing like what I viewed when ordering.
The 1 gallon plants looks like a quart size.

Date of experience: April 15, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to offer some assistance!

Illinois
2 reviews
0 helpful votes
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Trees
April 15, 2021
Updated review

Excited to see if they survive. They are very helpful with questions i have.

Date of experience: April 14, 2021

Excited
March 25, 2021
Previous review

Excited

Date of experience: March 24, 2021
Texas
1 review
0 helpful votes
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Wonderful, Beautiful Jane Magolia
April 14, 2021

Wonderful- the tree Was well packaged and it came out of the box easy and well protected and really looks great
We are very happy with Brighter Blooms
Thank you.

Date of experience: April 14, 2021
Pennsylvania
1 review
0 helpful votes
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Good
April 14, 2021

Good. It went to my daughter's place as a gift, and she was pleased with product.

Date of experience: April 14, 2021
District of Columbia
1 review
0 helpful votes
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Great little trees
April 14, 2021

The two LSU Purple Fig trees I ordered arrived in great shape and were well potted/packaged. They are both doing nicely since I planted them.

Date of experience: April 14, 2021
California
1 review
0 helpful votes
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Olive trees
April 14, 2021

My trees arrived on time and in great shape we love them!

Date of experience: April 14, 2021