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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Texas
1 review
0 helpful votes
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Satisfied customer
April 14, 2021

Very pleased with the product and the price. The product came in in a timely manner.

Date of experience: April 14, 2021
Illinois
1 review
0 helpful votes
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Not happy with product
April 14, 2021
Updated review

Large tree bought, when received the tree was heavily damaged in shipment. I contacted but no reply to contact. I planted the tree, but it is at least a foot smaller because top was broken off along with several limbs. Will not but again!

Date of experience: April 14, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to offer some assistance.


Good price on large tree
March 24, 2021
Previous review

Good price on large tree

Date of experience: March 24, 2021
Massachusetts
1 review
0 helpful votes
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Plant looks good so far
April 14, 2021
Updated review

Love the plants I receive from Brighter blooms. So far, this jasmine is like the others. Can't wait to see it blooming!

Date of experience: April 14, 2021

Love the plants I receive from Brighter blooms. Looking...
January 18, 2020
Previous review

Love the plants I receive from Brighter blooms. Looking forward to this one!

Date of experience: January 17, 2020
Virginia
2 reviews
0 helpful votes
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Spring
April 14, 2021
Updated review

Smooth and easy. Planting information very helpful.

Date of experience: April 13, 2021

Smooth and easy
March 21, 2021
Previous review

Smooth and easy.

Date of experience: March 20, 2021
Tennessee
2 reviews
0 helpful votes
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Rubber Tree Purchase
April 14, 2021
Updated review

The plant arrived in great shape. It is slightly smaller than I had anticipated, plus I was disappointed that it didn't arrive already potted. I am sure I missed this in the description, but I do wish it had been more noticeable that the plant would arrive in a plain plastic container rather than the nicer, decorative container that I also bought for the plant.

Date of experience: April 13, 2021

Super easy to use site
March 23, 2021
Previous review

Super easy to use site. Now to await the arrival of what I hope to be a beautiful rubber tree!

Date of experience: March 23, 2021
Kentucky
1 review
0 helpful votes
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Confusing process
April 14, 2021

I bought, all I saw was quick shipping. I didn't know it would arrive when it was time to plant in my zone, which is a nice detail on their part but it should be an option. I could have kept them inside. The shipping company doesn't pay any attention to the instructions on the box. It was tossed all around. By the time I got it it was a mess. Branches broken and leaves were wilty and spotted brown. Don't think I will be ordering from them again.

Date of experience: April 13, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We're so very sorry to hear this and for the confusion. We are reaching out privately to assist you further.

Georgia
1 review
0 helpful votes
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Tropicana Rose.
April 13, 2021

Arrived safely and transplanted in big pits. Thriving well.

Date of experience: April 13, 2021
Indiana
1 review
0 helpful votes
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Thuja Arborvitae Trees
April 13, 2021

It was easy to order these trees and they were delivered quickly. The trees themselves were packaged very well and they all looked healthy.

Date of experience: April 13, 2021
Florida
1 review
0 helpful votes
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Wonderful - will order again!
April 13, 2021

The ordering process was very easy and the plants arrived in great shape!

Date of experience: April 13, 2021
Kentucky
2 reviews
0 helpful votes
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Fig tree
April 13, 2021

Fig tree arrived safely and securely. Love that it didn't ship until temps reached the right level.

Date of experience: April 13, 2021
Alabama
1 review
0 helpful votes
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Ordered 20 Nellie Stevens Holly plants to use on my farm. All arrived in Great shape. Just ordered 10 more. Thanks for the quick shipping and good experience!

Date of experience: April 12, 2021

Ordered 20 Nellie Stevens Holly plants to use on my...
July 19, 2020
Previous review

Ordered 20 Nellie Stevens Holly plants to use on my farm. All arrived in Great shape. Just ordered 10 more. Thanks for the quick shipping and good experience!

Date of experience: July 19, 2020
New York
1 review
0 helpful votes
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Delivery
April 12, 2021

The boxes the plants came in were not handled correctly and the plants were crushed together with broken stems

Date of experience: April 12, 2021
North Carolina
1 review
0 helpful votes
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Awesome
April 12, 2021

Great delivery and all tree looks awesome and pretty

Date of experience: April 12, 2021
Illinois
1 review
0 helpful votes
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Brighter Blooms delivered just what was advertised. It was easy to order and delivered on time and in good shape.

Date of experience: April 12, 2021
Oregon
1 review
0 helpful votes
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Lost in the Midwest
April 12, 2021

Trees arrived mostly healthy. A week layover in the Mid-west due to weather probably didn't help them. But, they are planted and hoping to see recovery.

Date of experience: April 12, 2021
North Carolina
2 reviews
0 helpful votes
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Very pleased
April 12, 2021

All four roses arrived in good condition and were delivered within days of my order. They were also of equal size and quality which made arranging them in the garden easy. All have been planted and have begun to leaf out.

Date of experience: April 12, 2021
Georgia
1 review
0 helpful votes
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Double blooming Gardenia
April 12, 2021

The plant arrived looking better than I expected. Very securely packaged and good product.

Date of experience: April 12, 2021
New Mexico
1 review
0 helpful votes
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Trees
April 12, 2021

I received my trees but they were wilted really bad, I took pictures of them and sent to the company, to this day all they are is a stick with no leaves.

Date of experience: April 12, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this is getting resolved, but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Texas
1 review
0 helpful votes
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Not at all impressed
May 12, 2021

Not at all impressed with the size or quality of the plants I bought, nor the packing for shipment. The $50 Clematis was all of 3 inches tall and looks like a dying weed. 2 other plants were packed smashed down on top of clematis no doubt killing what was already an extremely tiny plant. The only good thing I can say about that was that the finally refunded my money after I threatened to stop payment on my entire $300 order. The other 2 flowering vines I bought were also half the size and twice the cost of the same thing I can get from Lowe's or Home Depot locally. In addition to that, I planted them immediately over 3 weeks ago and they have barely grown while my other locally bought plants are thriving. The 4-5 foot tree I bought was really 3 feet tall. This was my first order from BrighterBlooms and I can guarantee I'll never buy from them again.

Date of experience: April 11, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear about your experience but really do appreciate your feedback as we take that very seriously. We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Missouri
1 review
0 helpful votes
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Dwarf Korean Lilac
April 12, 2021

Great! Arrived in good condition in the time frame indicated with clear instructions.

Date of experience: April 11, 2021