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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Washington
3 reviews
0 helpful votes
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Plant was dead :( but I got refunded
May 12, 2021
Updated review

It may have just been FedEx but my plant arrived two weeks after it was shipped and it was dead. Brighter Blooms was nice about it and did provide a refund but I'm not sure that I would order again based on this experience.

Date of experience: April 11, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear about your experience and do hope that you will try with us again! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!


Nice
February 25, 2021
Previous review

Nice

Date of experience: February 25, 2021
Illinois
1 review
0 helpful votes
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Trees
April 12, 2021

My hydrangea trees i ordered 3 of them 2 where good nice an wide the 3rd not so much skiny it is what it is

Date of experience: April 11, 2021
North Carolina
1 review
0 helpful votes
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Meyer lemon
April 11, 2021

Satisfied with the web site and the product received

Date of experience: April 11, 2021
Kentucky
2 reviews
0 helpful votes
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Brighter Blooms delivered exactly the plants we ordered.

Date of experience: April 11, 2021

Quick and to the point
March 21, 2021
Previous review

Quick and to the point.

Date of experience: March 21, 2021
Ohio
1 review
0 helpful votes
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Size
April 11, 2021

Thought it would be more mature. Tree is in perfect condition

Date of experience: April 11, 2021
Georgia
1 review
0 helpful votes
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Great Packaging
April 11, 2021

Ordered 2 banana plants and they came in perfect shape. Best packaging from an online nursery I have experienced.

Date of experience: April 11, 2021
New Mexico
1 review
0 helpful votes
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Arrived promptly, good trees
April 11, 2021

I ordered these trees for our backyard. They were in good shape when they came. After watering them for 2 days we planted them. They are doing well.

Date of experience: April 11, 2021
Texas
2 reviews
0 helpful votes
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Gardenia tree
April 11, 2021

The tree was packed well and received in perfect condition.

Date of experience: April 11, 2021
Indiana
1 review
0 helpful votes
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3 Stars
April 11, 2021

Was disappointed with the condition of my trees when they arrived. BrighterBlooms explains that there will be some shedding during shipping so I did expect that. I ordered 2 emperor Japanese maples. The top 12" was snapped off one of them most likely because they put it in a box that was too small with another plant. The leaves of the other tree are in pretty rough shape - if the leaves are in the shape they state because of the "shedding" BrighterBlooms explains happens during shipping then they are seriously underplaying the amount of shedding happens. The leaves are either broken, chunks missing and looked like bugs were having a feast. I guess I was expecting the packaging to be better for what seems like a vulnerable sprout.

Date of experience: April 11, 2021
Texas
1 review
0 helpful votes
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Great time saving option!
April 11, 2021
Updated review

The shrubs I ordered arrived in good condition thanks to excellent packaging.

Date of experience: April 11, 2021

User friendly, good pricing
March 18, 2021
Previous review

User friendly, good pricing.

Date of experience: March 18, 2021
Kentucky
1 review
0 helpful votes
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Safe Arrival
April 11, 2021

If I had gone to a nursery I would not have picked this tree. The shape of the tree is very awkward. It should have been pruned back much earlier. My husband says that as long as it produces figs I should not worry about the shape. I am disappointed with this tree mostly because this is the second fig tree we ordered from Brighter Blooms and the first one is lovely. In all fairness, the tree did arrive with bright green young leaves which have grown in the week since its arrival and it is healthy. It was not damaged during transport and we were made aware of its arrival date. We'll give it love and prune it in the fall.

Date of experience: April 11, 2021
Georgia
1 review
0 helpful votes
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Everything seems great
April 11, 2021

Got all I ordered well packed in a timely matter. Would order from them again

Date of experience: April 10, 2021
Virginia
1 review
0 helpful votes
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Great nursery
April 10, 2021
Updated review

The tree and bush I purchased was much bigger than I thought. They look beautiful in my back yard. I Plan to buy more. Great customer service too

Date of experience: April 10, 2021

Nice site
March 20, 2021
Previous review

Nice site

Date of experience: March 20, 2021
North Carolina
2 reviews
0 helpful votes
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Excellent Customer Service
April 10, 2021

I ordered a gift for my mothers birthday. When it came it was not as described. I let the company know of the issue and they immediately fixed it!

Date of experience: April 10, 2021
Maryland
1 review
0 helpful votes
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The website was easy to navigate, and the website had great descriptions of the plants. When the plants arrived (I ordered 3 fig trees, a camellia bush and a frost free gardenia bush) they were healthy and beautiful!

Date of experience: April 10, 2021
Tennessee
1 review
0 helpful votes
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Kaleidoscope Abelia
April 10, 2021

Shrubs arrived in good shape except free peace lily it was dead.

Date of experience: April 10, 2021
Ohio
1 review
0 helpful votes
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Quick service
April 10, 2021

I purchased a tree for some clients who bought a new home. It was delivered before the original anticipated delivery dates which was somewhat nice, but it was short notice (& ON Easter Sunday- which was a little odd). These folks live off the beaten path, so I was worried about the delivery finding their house, but they did, & my clients were over the moon with it!

Date of experience: April 10, 2021
South Carolina
1 review
0 helpful votes
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Plant size
April 10, 2021

The plants are smaller than expectations. Couple are right size and others are not the same. Disappointed the overall look of the plants size for the price paid. Another hardware store has better looking plants
At half the price

Date of experience: April 10, 2021
Virginia
1 review
0 helpful votes
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Beautiful plants
April 10, 2021

The boxwoods and azalea I ordered arrived in great condition. They are in the ground and look great.

Date of experience: April 10, 2021
Georgia
1 review
0 helpful votes
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Dwarf Gardenia and Yuletide Camelia
April 10, 2021
Updated review

Easy to place order and arrived in good condition. We planted them where we can see them while sitting on our porch.

Date of experience: April 10, 2021

Easy to place order
January 24, 2021
Previous review

Easy to place order

Date of experience: January 24, 2021