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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My experience was very good and pleasant great customer service great products and great delivery. Will recommend to families and friends and I will continue shopping with them.
Product came on time as promised and in very good condition. Overall satisfied shopping with them.
The plants did arrive in good shape, but for $400 I feel pretty cheated on the mass of the junipers.
I ordered a Rose Tree for a Memorial gift after loss of family member. First one sat in a warehouse for two weeks and looked horrible when it arrived. Second one was better.
We're so very sorry to hear this and are reaching out privately to see if there is anything else we can do to help!
Shipping slow and two plants moved around in box and were smashed and damaged however they seem to be okay.
We're so very sorry to hear this and are reaching out privately to assist you further!
The ordering process was easy. The shipping timing was perfect. However, one tree arrived looking absolutely fantastic and the other one may be dead. I planted them the same hour they came in so, they weren't sitting around for any length of time whatsoever. The one tree that may be dead looked that way when I opened the box. It's just too soon to tell him that the thing will come back or not. Fingers crossed:-)
Easy to use website. Informative. It was clear what I was getting.
I'll let you know when it's over. I do not feel comfortable with the looks of the plant when it arrived
We're so very sorry to hear this and are reaching out privately to assist you further.
The plants, packaging and delivery times are outstanding. I've ordered several times and each time I have been thoroughly pleased with the plants and how they're delivered. Highly recommend!
Arrived in great condition. The plant is doing well.
I've enjoyed shopping with Brighter Blooms! I love the selection of plants that I don't see in local stores and after a hard freeze, BB replaced two plants under warranty. I ordered additional plants and they look gorgeous after getting them in the ground in a very short time.
I've enjoyed shopping with Brighter Blooms! I love the selection of plants that I don't see in local stores
Very disappointed when I sow the size of the plant very small for the price I paid, never again, I can do better on the local nurseries.
AR
We're so very sorry to hear this and are reaching out privately to assist you further!
Great service. Though I was a bit disappointed this time since you didn't give me any samples like last year
Found the trees we wanted with a great price. Trees were as expected when delivered. Can not wait to see them grow!
All the plants looked good except two of the golden raspberry's. Those were rather small and only had a few leafs on the stem. They didn't look that healthy but I hope they make it through.
We're sorry to hear about your concerns! It is normal for plants to be dormant/coming out of dormancy this time of year which is likely what’s going on. You can scratch a little bark away and should see green underneath. Please do not hesitate to reach out with questions or additional concerns and contact us by the end of May if your plant is still not showing signs of growth!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so very sorry to hear you were not completely satisfied with the size of your Junipers and are reaching out privately to assist you further.