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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Pennsylvania
2 reviews
0 helpful votes
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Broken branches
May 6, 2021

Received 2 trees. One with broken branches and no suggestion on what to do with is from the company and the other was fine. Will watch to see how they grow now. Kind of disappointed.

Date of experience: April 6, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further.

New Mexico
2 reviews
0 helpful votes
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Fantastically healthy trees
April 6, 2021
Updated review

Great information about what the trees will produce and what grows well in our area. Great web site. We have used other web sites to purchase trees and literally received an 8" stick. We took a leap of faith and, my goodness, how happy we were when we received the trees. We quickly planted the fig tree and the D'Anjou pear tree and they are both thriving and growing like crazy. I know they will be great fruit producers and will always only use Brighter Blooms to purchase our trees from now on.

Date of experience: April 6, 2021

Great information about what the trees will produce...
March 13, 2021
Previous review

Great information about what the trees will produce and what grows well in our area. Great web site.

Date of experience: March 13, 2021
South Carolina
2 reviews
0 helpful votes
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Trees
April 6, 2021
Updated review

No problems. The trees were well packed and Undamaged.

Date of experience: April 6, 2021

No problems
March 13, 2021
Previous review

No problems

Date of experience: March 13, 2021
Pennsylvania
1 review
0 helpful votes
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Magnolia 'Butterfly'
April 6, 2021

Plant arrived in perfect condition. I actually purchased it as a gift to friends.

Date of experience: April 6, 2021
Connecticut
1 review
0 helpful votes
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Broken branch
April 7, 2021

My bush came with one of the four main stems broken. The response I got from customer service was "it'll be ok."

Date of experience: April 6, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist further.

New Jersey
1 review
0 helpful votes
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Excited
April 6, 2021

When my trees arrive it is beyond exciting for me! I haven't experienced any issues so far and it's been bout 3 weeks. They have beautiful new growth!

Date of experience: April 5, 2021
California
1 review
0 helpful votes
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Clipping
April 6, 2021

It was really small and it was more like a twig Was disappointed that half of it didn't bloom that it was like dead I just hope it grows and it was quite expensive to have shipped

Date of experience: April 5, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further!

Ohio
2 reviews
0 helpful votes
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Peach tree
April 5, 2021

Our peach tree came intact. It's about four feet tall and was not damaged. Good looking tree.

Date of experience: April 5, 2021
Texas
1 review
0 helpful votes
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Five Stars tree is beautiful
April 5, 2021
Updated review

This site was really day to use. I loved that it told me the planting zone that worked for me.

Date of experience: April 5, 2021

This site was really day to use
March 12, 2021
Previous review

This site was really day to use. I loved that it told me the planting zone that worked for me.

Date of experience: March 11, 2021
Virginia
1 review
0 helpful votes
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2 small
May 4, 2021

Delivery was late. Cusco had winter boxwoods for 17.00 dollars same size in 3 gal box. I thought boxwoods specially the last order were small.

Date of experience: April 4, 2021
Massachusetts
1 review
0 helpful votes
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Trees
April 4, 2021

Arrived as they said and are what I ordered in good shape

Date of experience: April 4, 2021
District of Columbia
1 review
0 helpful votes
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Wonderful... it was easy. The tree looks fantastic, a beautiful purple color. Can't wait to get it in the ground and hopefully it thrives.

Date of experience: April 4, 2021
Texas
2 reviews
0 helpful votes
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Beautiful Trees
April 4, 2021
Updated review

Great trees. Fast shipping. Outstanding customer service. We've ordered from them several times and have always been completely satisfied.

Date of experience: April 4, 2021

Great trees
March 14, 2021
Previous review

Great trees. Fast shipping.

Date of experience: March 14, 2021
Colorado
1 review
0 helpful votes
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Packing needed work
May 4, 2021

All the plants were out of the pots, potting mix was retained in bags though. Cardboard insert did little to stabilize plants. There was to much room left in box, if plants were packed closer they would not have moved as much. It is difficult to control what the third party shipper does to the shipment. But 1.00 worth of air bags would have prevented this from happening. I have spend 18 years shipping live tropical fish, reptiles, and aquatic plants and I appreciated every bit of feedback I was given. Plants are doing well. I am satisfied ansd will purchase again. David Herrilko 5-D TROPICAL

Date of experience: April 4, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

Thank you for your feedback and we will pass it along to our team! If you were to need anything at all, please do not hesitate to make us aware!

Missouri
1 review
0 helpful votes
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I paid for the most expensive option, more than the price of a 5gal root ball, was expecting MY rootball even bigger and the fig tree way thicker and more mature. Didnt know I paid so much for just a skinny branch probably about a year old? And root ball size about 1 gallon? :(

Date of experience: April 3, 2021
Oregon
1 review
0 helpful votes
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Delayed
April 7, 2021

According to FedEx tracking, the order spent over 36 hours in Portland, it could have been delivered at least a day earlier and even with arrows clearly indicating which way was UP, the package was standing on end, one or three plants was upside down, I don't remember which.

Date of experience: April 3, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further.

Texas
2 reviews
0 helpful votes
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Tree
April 3, 2021

Received healthy tree, excellent condition. Great experience on website.

Date of experience: April 3, 2021
Georgia
1 review
0 helpful votes
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Just as advertised
April 3, 2021

My tree came perfectly packaged and already blooming. It was in great shape and was just as advertised. My ornamental grasses also came packaged well and in grwat shape. Everything is planted and will be looking to purchase from here again.

Date of experience: April 3, 2021
Mississippi
1 review
0 helpful votes
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Healthy plants that arrived promptly. Great customer service.

Date of experience: April 3, 2021
Ohio
3 reviews
0 helpful votes
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Moses Fire Bush
April 3, 2021
Updated review

Experience was excellent from finding my product, ordering it and receiving it. They kept me informed on when shipment would occur and during shipment. Bush exceeded my expectations!

Date of experience: April 3, 2021

Had what I wanted and ordering was super easy
March 13, 2021
Previous review

Had what I wanted and ordering was super easy.

Date of experience: March 13, 2021