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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Colorado
2 reviews
0 helpful votes
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Red twig boxwood
April 3, 2021

Plant was delivered quickly and in excellent condition

Date of experience: April 3, 2021
Virginia
1 review
0 helpful votes
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Thank you
April 3, 2021

We received our beautiful roses. So far they are settling in and growing. Looking forward to seeing their blooms...

Date of experience: April 3, 2021
North Carolina
1 review
0 helpful votes
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A gorgeous specimen!
April 3, 2021

I received my limelight hydrangea tree within a few days of ordering it. It was extremely well packaged and in great condition. It is now planted in its new home and leafing out like crazy. I would definitely buy from you all again!

Date of experience: April 3, 2021
Maryland
2 reviews
0 helpful votes
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Condition of Knockout Roses and Azalea
May 3, 2021
Updated review

The products came in not good shape, they were broken up

Date of experience: April 3, 2021

I have a contact but tried to log in five times, it...
March 8, 2021
Previous review

I have a contact but tried to log in five times, it would send me to am I a robot I answered all the question and when I hit continue it sent me back to the log in page. Did this five times, finally just went like I did not have account. Very poor log in page

Date of experience: March 8, 2021
Texas
1 review
0 helpful votes
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Best plants
April 3, 2021

We love every plant we purchased. They all came very healthy

Date of experience: April 2, 2021
Indiana
1 review
0 helpful votes
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Thuja Green Giants
April 3, 2021

Shipped when they said trees look good, but have not planted yet

Date of experience: April 2, 2021
Virginia
1 review
0 helpful votes
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Orange trees shipped quick
April 2, 2021

I ordered two orange trees, one 3-4ft ad one 4-5 feet. I am very happy with the smaller one; it has some good side growth on it. The taller one... not so much. It's basically just the main trunk and that's it. There are no side brances; it looks like a tall leafy stick. I'm hoping it fills out in time, especially as this one is a gift. That aside, the price was good and the shipping was very fast. I would order again.

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Avacado stick
April 2, 2021

Not worth the price! Upon arrival when I opened the box, it had about 3 leafs on it. The other leaves were laying in the box. Those 3 leafs fell off within 5 days. It appears I purchased more like an avacado stick instead of a plant. Not what I expected especially for the price.

Date of experience: April 2, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further.

California
2 reviews
0 helpful votes
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I called and was told to report on the website customer service. I did that and uploaded pictures which took a lot of time. Later I got a email stating I needed to send pictures, though I had already uploaded them so I sent pictures and heard nothing back. Weeks went by and I finally called them. They are replacing the tree. The "replacement" tree arrived, and low and behold, it was not the correct tree. I am very disappointed and frustrated. I had taken the day to be able to get it planted and it isn't the right tree. I called customer service and sent in a "tag" online. Once again, the pictures I uploaded did not transfer thus I recommend they check their system as to upload them two different times, different pics and have them not arrive, seems their system may have issues. They will send me "the correct tree" again... we shall see. At this time I am not feeling too excited about Brighter Blooms.

Date of experience: April 1, 2021
North Carolina
1 review
0 helpful votes
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Windmill Palm
April 2, 2021
Updated review

It's perfect, and arrived fast! I love Brighter Blooms

Date of experience: April 1, 2021

Beautiful plants
March 11, 2021
Previous review

Beautiful plants

Date of experience: March 11, 2021
Pennsylvania
1 review
0 helpful votes
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Unpredictable
April 1, 2021

The trees arrived healthy but very small, from previous experience with same trees at Brighter Blooms. I hope the trees will fruit this year, the lemon tree has maybe ten leaves and no branches. Disappointed for the price and previously being overall very satisfied.

Date of experience: April 1, 2021
District of Columbia
1 review
0 helpful votes
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Satisfied gardener
April 1, 2021

My Avocado tree arrived on time and in as good a condition as could be expected. I repotted ( soil was loose from travel anyway). Trimmed a few lower leaves to relieve stress.
It was watered well and has regained stem rigidity.

Date of experience: April 1, 2021
California
2 reviews
0 helpful votes
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Great service, great products
April 1, 2021

Great service, questions answered and support in timely fashion

Date of experience: April 1, 2021
Texas
1 review
0 helpful votes
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Smashed
April 2, 2021
Updated review

I placed my first ever order with Blooms last month. I ordered a butterfly bush and a rose. They arrived in a tall, narrow box - about 6' long and maybe 15"x15" wide. Both plants were inside with nothing separating them. One of the 15" sides said "THIS SIDE UP," but it didn't make a whole lot of difference, because the plants had been sliding back and forth in transit - with the butterfly bush on the bottom. When the box arrived, the rose was in pretty good shape, but there wasn't much to the butterfly bush.

Date of experience: April 1, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!


Quick and easy
March 10, 2021
Previous review

Quick and easy

Date of experience: March 10, 2021
North Carolina
2 reviews
0 helpful votes
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Beautiful Little Tree
April 1, 2021
Updated review

Received tree in excellent condition. I got the one for $50. The little thing has a good root system. Has taken off with the new leaves.

Date of experience: April 1, 2021

Just went through the ordering process
March 10, 2021
Previous review

Just went through the ordering process. So far so good.

Date of experience: March 10, 2021
North Carolina
1 review
0 helpful votes
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My dwarf gardina shrubs
April 1, 2021
Updated review

They arrived on time, I was concerned of the color of the leaves but Brighter Blooms sent me an email stating that was due to being in a dark box. I check on them everyday to make sure they are still alive, so far they are doing good. They were planted as instructed now we need for our weather to cooperate, calling for sunshine for the next 7 days. I hope to see beautiful flowers this summer.

Date of experience: April 1, 2021

Fast and easy
March 10, 2021
Previous review

Fast and easy.

Date of experience: March 10, 2021
North Carolina
1 review
0 helpful votes
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Beautiful healthy plants
March 31, 2021

I was pleasantly surprised at how well my plants were packaged. They arrived in healthy condition and getting new leaves.

Date of experience: March 31, 2021
District of Columbia
1 review
0 helpful votes
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Grew up eating figs
March 31, 2021
Updated review

Easy to order and smooth transaction. Well detailed information about the items to purchase. I appreciate the follow up to ensure my satisfaction. I will order from Brighter Blooms again. Thank you

Date of experience: March 31, 2021

Grew up eating figs
March 31, 2021
Previous review

Easy to order and smooth transaction. Well detailed information about the items to purchase. I appreciate the follow up to ensure my satisfaction. I will order from Brighter Blooms again. Thank you

Date of experience: March 31, 2021

Easy to order
March 7, 2021
Previous review

Easy to order. Detailed information about the items to purchase. Thank you

Date of experience: March 7, 2021
Maryland
1 review
0 helpful votes
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More than satisfied
March 31, 2021

Everything was easy. The site provided the information I needed to make the best decision for myself and I got exactly what I ordered.

Date of experience: March 31, 2021
Texas
1 review
0 helpful votes
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Great tree do far
March 31, 2021

Arrived very heathy. It's getting bigger and sprouting gorgeous leaves. I can't wait to see it in bloom.

Date of experience: March 30, 2021