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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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New York
1 review
0 helpful votes
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Beautiful, healthy plant & trees
March 30, 2021

Plant and trees arrive in good condition, well packaged. The rose bush is really filling out nicely. Would buy from again

Date of experience: March 30, 2021
Oklahoma
1 review
0 helpful votes
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GREAT PRODUCTS
March 30, 2021

I have ordered Knock out rose bushes and this pampas grass! All have been perfect

Date of experience: March 30, 2021
California
1 review
0 helpful votes
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Hanging in Hope
March 29, 2021

I ordered the trees and a tree care kit. The trees arrived pretty quickly, but also pretty sad looking. The tree care kit was some food for the trees that arrived damaged with the liquid all over the place. I'm hoping the trees will bounce back once they get a little more established and that I didn't just waste all of that money.

Date of experience: March 29, 2021
California
2 reviews
0 helpful votes
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Beautiful
March 29, 2021

I received a beautiful healthy tree with couple of blossoms that brought me lots of joy which is highly needed these days.

Date of experience: March 29, 2021
South Carolina
1 review
0 helpful votes
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Excellent trees
March 29, 2021

These trees came in excellent condition. I am so very thrilled with these items.

Date of experience: March 29, 2021
California
2 reviews
0 helpful votes
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Tough tougher toughest. But with persistence on my side it paid off. It's like summer over here so I have to watch like a crow the soil does not get dry for long. Thank you

Date of experience: March 28, 2021
Virginia
1 review
0 helpful votes
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Very good!
March 27, 2021

The cold hardy I received today (3/27) has what looks like a cut on the top portion of the stem. The stem above the cut is very soft and droops down. Also one of the leaves has half of it missing.
Thanks!
Richard

Date of experience: March 27, 2021
Oregon
1 review
0 helpful votes
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Thanks!
March 27, 2021

Plant arrived happy and green! The weeping fig is doing well and is healthy and happy.

Date of experience: March 27, 2021
Florida
1 review
0 helpful votes
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Awesome Tree
March 27, 2021

My persimmon tree came in a pot and in beautiful shape... planted t and it's doing great..

Date of experience: March 26, 2021
New Jersey
1 review
0 helpful votes
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Beautiful Plants
March 26, 2021

Ordering online was a breeze. Received my raspberry plants and Thornless Blackberries quickly. One root ball got a bit sideways in the box, but I'm sure it's going to be fine. All of the plants look healthy, moist, and have lots of good growth. The blackberry plants are TALL! Can't wait for harvest.

Date of experience: March 26, 2021
North Carolina
1 review
0 helpful votes
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Amazing
March 26, 2021

Great people to work with. Friendly and beautiful young tree and plants

Date of experience: March 26, 2021
California
2 reviews
0 helpful votes
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I wanted a specific Encore Azalea and figured it would be easier to order online than driving all over town to maybe find the plants I wanted. Going with BrighterBlooms worked out great. The shipping was fast, the packaging was top notch and the plants were in flawless condition.

Date of experience: March 26, 2021
California
2 reviews
0 helpful votes
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Tea Plants
March 26, 2021

The plants came on time. Beside a couple of broken branches on each tree, the trees are healthy. I am happy with the service.

Date of experience: March 26, 2021
Washington
2 reviews
1 helpful vote
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Two Great Trees
March 26, 2021

I ordered a weeping willow and a birch tree. Both trees were sent out promptly. However, the shipment was delayed by four days, (no fault of BrighterBlooms). I was concerned that trees would be damaged, but they both arrived very healthy looking. In fact, the willow was already showing new leaves. What I most appreciate is that I was able to order them in a size that was mangeable for me. While both trees were available in my local nurseries, they came in sizes that were intimidating for both digging the appropriate size hole and the handling by me. Both are planted and what remains to be seen is how well they flourish.

Date of experience: March 25, 2021
California
1 review
0 helpful votes
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Miss Kim Lilac tree
March 25, 2021

The tree arrived in a tall long box and was well protected. Packaging of the root ball and tree were excellent as it arrived in perfect condition. Planting instructions were very helpful and clear and so far it is doing well in our back yard.

Date of experience: March 25, 2021
Pennsylvania
1 review
0 helpful votes
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Perfect
March 24, 2021

One of the pots arrived with all of the dirt emptied into the bag that covered the pot. The roots were exposed and I planted the tree right away and it seems to be doing well.
The other 2 are also currently doing well
Very nice fig, lemon and lime trees!

Date of experience: March 24, 2021
Oregon
1 review
0 helpful votes
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Pleased with purchase
March 24, 2021

Tree took a long time to get here, fedex issue NOT brighter blooms. Delivered in a nice, well structured box.

Date of experience: March 24, 2021
Georgia
1 review
0 helpful votes
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Good Tree
March 24, 2021

Quick and easy. Tree arrived healthy and well-packaged.

Date of experience: March 23, 2021
California
1 review
0 helpful votes
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Tree in poor condition.
March 24, 2021

Tree arrived with black spots on all leaves, and dropped all within one week. Only heard from company after posting poor review with pics. Have had no follow up since. Will not buy from again.

Date of experience: March 23, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry for the condition your Hass Avocado is in! We have reached out privately to get some additional information so we can assist you with this!

Washington
1 review
0 helpful votes
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Dogwood
March 23, 2021

I ordered a dogwood, I received a dogwood and it is plans in my yard. It looks great.

Date of experience: March 23, 2021