Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Plant and trees arrive in good condition, well packaged. The rose bush is really filling out nicely. Would buy from again
I have ordered Knock out rose bushes and this pampas grass! All have been perfect
I ordered the trees and a tree care kit. The trees arrived pretty quickly, but also pretty sad looking. The tree care kit was some food for the trees that arrived damaged with the liquid all over the place. I'm hoping the trees will bounce back once they get a little more established and that I didn't just waste all of that money.
I received a beautiful healthy tree with couple of blossoms that brought me lots of joy which is highly needed these days.
These trees came in excellent condition. I am so very thrilled with these items.
Tough tougher toughest. But with persistence on my side it paid off. It's like summer over here so I have to watch like a crow the soil does not get dry for long. Thank you
The cold hardy I received today (3/27) has what looks like a cut on the top portion of the stem. The stem above the cut is very soft and droops down. Also one of the leaves has half of it missing.
Thanks!
Richard
Plant arrived happy and green! The weeping fig is doing well and is healthy and happy.
My persimmon tree came in a pot and in beautiful shape... planted t and it's doing great..
Ordering online was a breeze. Received my raspberry plants and Thornless Blackberries quickly. One root ball got a bit sideways in the box, but I'm sure it's going to be fine. All of the plants look healthy, moist, and have lots of good growth. The blackberry plants are TALL! Can't wait for harvest.
Great people to work with. Friendly and beautiful young tree and plants
I wanted a specific Encore Azalea and figured it would be easier to order online than driving all over town to maybe find the plants I wanted. Going with BrighterBlooms worked out great. The shipping was fast, the packaging was top notch and the plants were in flawless condition.
The plants came on time. Beside a couple of broken branches on each tree, the trees are healthy. I am happy with the service.
I ordered a weeping willow and a birch tree. Both trees were sent out promptly. However, the shipment was delayed by four days, (no fault of BrighterBlooms). I was concerned that trees would be damaged, but they both arrived very healthy looking. In fact, the willow was already showing new leaves. What I most appreciate is that I was able to order them in a size that was mangeable for me. While both trees were available in my local nurseries, they came in sizes that were intimidating for both digging the appropriate size hole and the handling by me. Both are planted and what remains to be seen is how well they flourish.
The tree arrived in a tall long box and was well protected. Packaging of the root ball and tree were excellent as it arrived in perfect condition. Planting instructions were very helpful and clear and so far it is doing well in our back yard.
One of the pots arrived with all of the dirt emptied into the bag that covered the pot. The roots were exposed and I planted the tree right away and it seems to be doing well.
The other 2 are also currently doing well
Very nice fig, lemon and lime trees!
Tree took a long time to get here, fedex issue NOT brighter blooms. Delivered in a nice, well structured box.
Tree arrived with black spots on all leaves, and dropped all within one week. Only heard from company after posting poor review with pics. Have had no follow up since. Will not buy from again.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so very sorry for the condition your Hass Avocado is in! We have reached out privately to get some additional information so we can assist you with this!