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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Ohio
1 review
0 helpful votes
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The trees arrive on time and intact, but their overall form leaves a lot to be desired. One had branches that were U-shaped, starting on one side of the tree, crossing the trunk, and ending on the other. The other had a zigzag trunk, as it had been alternately pruned on one side and the other so aggressively that it looks more like a lightning bolt. My belief is that this stock would be unsalable if it was in a nursery where you could inspect the stock in person.

BrighterBlooms.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 16, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear this and we have reached out privately to help!

Virginia
1 review
0 helpful votes
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Beautiful plants
September 16, 2022

Will buy again for sure. Highly recommend better than in the store.

Date of experience: September 16, 2022
Georgia
1 review
0 helpful votes
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Color for the horses
September 16, 2022

Ordered 8 carpet rose trees to line the riding arena, pasture-side. The trees came as described and in the photo, with leaves and roses!

Within 2wks, they are growing new shiny, red leaves like crazy (mid-Sept, GA).

2 of 8 never arrived, but BrighterBlooms had replacements delivered within 48hrs.

Couldn't be happier

Date of experience: September 15, 2022
Alabama
1 review
0 helpful votes
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Company made customer happy
September 16, 2022

This company reached out to me, to satisfy an unhappy customer. Replaced the almost dead tree with a new tree.
I'm extremely satisfied now.

Date of experience: September 15, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

Thank you for the feedback! We are so sorry for your experience and will provide feedback about this. We are sending you a replacement tree which will ship early next week. Look for an email with tracking when it's on the way and please let us know if we can help with anything else!

Kansas
1 review
0 helpful votes
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Great!
September 15, 2022

Bushes were healthy when they arrived. Looking to see how well they grow.

Date of experience: September 15, 2022
Texas
1 review
0 helpful votes
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DragonFruit
September 15, 2022
Updated review

Awesome! Ordered from brighter blooms before. Always easy and guaranteed. Although I just ordered a dragon fruit tree. It was pretty beat up from the trellis.

Date of experience: September 15, 2022

Bought a plum tree here last year
September 7, 2020
Previous review

Bought a plum tree here last year. Its awesome!

Date of experience: September 6, 2020
Texas
1 review
0 helpful votes
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Pleasantly Surprised
September 14, 2022

Pleasantly surprised by the speed with which my tree was delivered and its condition was excellent.

Date of experience: September 14, 2022
Arkansas
1 review
0 helpful votes
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Dead Tree
September 15, 2022

Sent dead tree then never followed up to replace tree.

Date of experience: September 14, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

It looks like we reached out to get a photo. We're so sorry if you didn't receive our response and we'll reach back out!

Kentucky
1 review
0 helpful votes
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Meyer Lemon Trees
September 14, 2022

At first, I thought they had gotten my order wrong because only one box, smaller than I thought necessary for one, much less two trees and tree kits arrived. However, the trees and tree kits were packaged perfectly and the trees were healthy and beautiful. Now, a month out, I'm getting my first blossoms! I purchased Calamondin trees earlier this summer and have trees loaded with tiny fruit!

Date of experience: September 14, 2022
Utah
1 review
0 helpful votes
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Great quality!
September 14, 2022

Easy, quick. Great. It was very easy to work with them and the description was exact.

Date of experience: September 13, 2022
California
1 review
0 helpful votes
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Looking good
September 14, 2022

Arrived on time. Seems to be in good shape. Little more expensive than I had hoped. A few days later after receiving tree, I went to a nursery in town that actually carried the tree variety. It was about $60 cheaper at the store. But still I'm glad BrighterBlooms offered this tree and others that are not carried at my local nursery.

Date of experience: September 13, 2022
Wisconsin
1 review
0 helpful votes
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Great!
September 13, 2022

Very easy shopping, plant arrived fast, vibrant and ready to plant.

Date of experience: September 13, 2022
New York
1 review
0 helpful votes
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Satisfied with purchase.
September 13, 2022

The Web site was easy to use. Delivery was quick and the tree was properly packaged.

Date of experience: September 13, 2022
Tennessee
1 review
0 helpful votes
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Expected more leaves on the tree.
September 13, 2022

There were hardly any leaves on them, I expected more.

Date of experience: September 13, 2022
Illinois
1 review
0 helpful votes
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Could be better
September 12, 2022

I received my order but all the leaves were dead and the box was damaged

Date of experience: September 12, 2022
Illinois
1 review
0 helpful votes
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Very pleased with this purchase
September 12, 2022

All the trees arrived on time and in good shape, they were all in the size range that I ordered. I planted them about 3 weeksI choiI ago and they all seem to be doing fine,

Date of experience: September 12, 2022
New Jersey
1 review
0 helpful votes
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Plants
September 12, 2022

It was great very happy received plants faster then I expected

Date of experience: September 12, 2022
Michigan
2 reviews
0 helpful votes
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Great starter plants
September 12, 2022

These were the best starter plants. They were healthy and thriving and doing very well.
The packaging was great and supported the plants.

Date of experience: September 11, 2022
Virginia
1 review
0 helpful votes
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Abby
September 11, 2022

I ORERED 2 CRAPE MYRTLE TREES AND WAS VERY HAPPY HOW GOOD THAY LOOK WHEN I RECIVED THEM. I WILL BUY FROM BRIGHTER BLOOMS AGAIN, VERY PLEASED CUSTOMER.

Date of experience: September 11, 2022
Missouri
1 review
0 helpful votes
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Dogwood Tree
September 11, 2022

Came within 4 days of order. Packaged nicely. Tree fit size description, and was in very good condition.

Date of experience: September 11, 2022