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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The product came in a box and it was took a while for it to get here and it wasn't in good shape and it still isn't there are planted in the ground so we'll see what else what happens
BrighterBlooms.com ships me healthy, beautiful, and rare plants at affordable prices. The quality of the plants is excellent, and the plants arrive quickly with conscientious plant-pampering shipping. I always look forward to mail-ordering from BrighterBlooms.com.
Had three Baby Blue Spruce delivered. One was losing needles upon delivery day. We waited until we were sure it had died before letting Brighter Blooms know. We talked on the phone and sent pictures of its final days. Brighter Blooms agreed and sent us a replacement with a very healthy Baby Blue. Very cooperative and friendly company to do business with.
It has lost all of its leaves. I have it sitting on my porch so it won't get too much sun. I don't know what to do to keep it from dying..
Package came in partially damaged. Plant was very healthy. Tip of the plant was folded down to fit in the package which caused the plant to crack on one side, but I don't think that's a problem at all. So far plant is doing well. I am satisfied with service. Will definitely buy plants from you again.
The package arrived safely and on time. The tree started to bloom a few days after arriving.
Best packed plants I have received. I ordered two plants, and they thriving.
My meyer lemon tree showed up perfectly healthy! I love it!
Eight days and plants were out of the pots with plastic torn and in distress!
We are so sorry that your replacements weren't in better condition! We've reached out to help make this right!
Great tree, as described. Delivery was fast, tree came in good condition.
The website was easy to navigate. Delivery was fast and product was in good shape but plants were smaller than what I expected.
The tree arrived in great condition but within a week all but 5 leaves fell off the tree. It would just be nice to have had some sort of notice saying this is possible and the tree isn't dead so I didn't freak out. Customer support assured me it's okay.
My dwarf tree is about 6 feet tall which is bigger than I thought
Two orders of the same plants have arrived either damaged beyond saving or with chewed up leaves looking like they are on their last legs. Brighter Blooms did refund the charges, but I won't order from them again.
We're very sorry to hear how your plants arrived! We're glad we were able to make this right!
They came well packaged and are doing very well. Also came with instructions on their care.
Second tree received although still not doing well.
We're so sorry that your replacement wasn't better! We have reached out privately to help!
They took good care of me for a dead tree but I was charged a good(high) price for the help. I was happy until they sent the tree to the wrong address. I had the initial tree sent to my house but requested the replacement tree be sent somewhere else. We were out of town and upon return found a pretty dried out tree on our porch.
We are so sorry to hear about this! We have reached out privately to help!
Tree came very healthy. With just a few branches. I wish I had a few more but that's okay. Looks like a healthy tree
I had a tree die and without hesitation it was promptly replaced. Not only that, I couldn't tell which of the two trees had died so they replaced both. A very lovely experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!