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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Product showed up almost 2.5 weeks after ordering. The box look like it had been kicked and stepped on.
The two shrubs (payed close to 60$) were worth about 10$ TOTAL and I doubt I will ever order from y'all again
First item shipped was damaged. Brighterblooms remedy the situation quickly and send a replacement that made the recipient (this was a gifted item) very pleased.
The tree I ordered was large and heathy. Everything I've ordered from Brightersblooms has been good quality. I highly recommend this company for ordering shrubs, trees and flowers.
This purchase was to replace an old order since each of the the plants died.
Instead of the company sending me a replacement to previous purchase, they had to refund the purchase then I had to reorder.
This second order arrived better but the plants still looked stressed. Some dirt spilled all over the box and the avocado top also broke. I'm not sure if this will affect the growth of the avocado. I'll wait and see.
We are so very sorry to hear this and are reaching out privately to assist you further!
The server response is quick and easy to maneuver.
Great! I enjoyed shopping on the site. It was easy to navigate.
The freeze Texas got this past winter is the worst I've seen in fifty years. I lost several trees and many smaller plants. I plan to slowly replant a few of these and add a couple additional varieties. I ran across Brighter Blooms on the internet and placed a small order. So far everything I've gotten arrived quickly, was in great shape and was ready for planting. Very, very healthy plants. I'm very pleased.
Ordering and receiving trees from Brighter Blooms was a snap. The tree came protected by a specially designed box and was delivered by a premium carrier. With the included instructions, I knew exactly what to do...
Simple easy to navigate and great customer service
Nice site. I liked the selection and the prices were reasonable.
Love the trees! I forgot to take them out of the box 2 days after the arrived... so yea... they were still in great condition!
I had a lemon tree and it died as an infant. I expected a much more mature tree to work with. I got a five foot tall tree with 14 leaves and no branches. I don't think it should have cost me 149$
We are so very sorry to hear this and are reaching out privately to offer some assistance!
The plants list very pretty.
The service is great and it was fast!
I would buy again from this site!
Reliable and quick delivery. Plants arrive in great condition.
Arrived in great shape! Cant wait to see them bloom
The shipper didn't notice the lay flat instructions. The box was placed on end when delivered. Some of the branches were broken.
We will see how they do, but for now they look great.
T
I received the tree on time and packaged well. There were already 2 blooms on the tree! Very happy with this company.
Well my order came 2 days after the eta and all the dirt/soil was out of the plants and all over the box, my small bush looked like it had better days! Anyway I plant them both and they seem to be doing ok so far
We are so very sorry to hear this and are reaching out privately to offer some assistance.
Great plant got it. Great condition. In ground doing well. Thank you.
I was looking for a ficus tree and was not having any luck. Searching online I came across Brighter Blooms. I found the ficus tree and then found a Combo Deal with the ficus and a swiss cheese plant. I had to call because the site did not specify the sizes of the plants. What a great deal!
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so sorry to hear this and are reaching out privately to offer some assistance.