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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Tennessee
1 review
0 helpful votes
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Not happy
April 26, 2021

Product showed up almost 2.5 weeks after ordering. The box look like it had been kicked and stepped on.
The two shrubs (payed close to 60$) were worth about 10$ TOTAL and I doubt I will ever order from y'all again

Date of experience: April 23, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear this and are reaching out privately to offer some assistance.

North Carolina
1 review
0 helpful votes
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Happy customer!
April 23, 2021

First item shipped was damaged. Brighterblooms remedy the situation quickly and send a replacement that made the recipient (this was a gifted item) very pleased.

Date of experience: April 23, 2021
Missouri
2 reviews
0 helpful votes
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Large and heathy
April 23, 2021

The tree I ordered was large and heathy. Everything I've ordered from Brightersblooms has been good quality. I highly recommend this company for ordering shrubs, trees and flowers.

Date of experience: April 23, 2021
Nevada
2 reviews
0 helpful votes
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Repeat...
April 23, 2021
Updated review

This purchase was to replace an old order since each of the the plants died.

Instead of the company sending me a replacement to previous purchase, they had to refund the purchase then I had to reorder.

This second order arrived better but the plants still looked stressed. Some dirt spilled all over the box and the avocado top also broke. I'm not sure if this will affect the growth of the avocado. I'll wait and see.

Date of experience: April 22, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further!


The server response is quick and easy to maneuver
October 1, 2020
Previous review

The server response is quick and easy to maneuver.

Date of experience: September 30, 2020
Wyoming
1 review
0 helpful votes
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Grandmother Willow
April 22, 2021

Great! I enjoyed shopping on the site. It was easy to navigate.

Date of experience: April 22, 2021
Texas
1 review
0 helpful votes
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Replanting after the freeze
April 22, 2021

The freeze Texas got this past winter is the worst I've seen in fifty years. I lost several trees and many smaller plants. I plan to slowly replant a few of these and add a couple additional varieties. I ran across Brighter Blooms on the internet and placed a small order. So far everything I've gotten arrived quickly, was in great shape and was ready for planting. Very, very healthy plants. I'm very pleased.

Date of experience: April 22, 2021
New York
1 review
0 helpful votes
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Easy, fast, informative
April 22, 2021

Ordering and receiving trees from Brighter Blooms was a snap. The tree came protected by a specially designed box and was delivered by a premium carrier. With the included instructions, I knew exactly what to do...

Date of experience: April 22, 2021
Georgia
1 review
0 helpful votes
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Good company and GREAT Customer Service
April 22, 2021
Updated review

Simple easy to navigate and great customer service

Date of experience: April 22, 2021

Simple easy to navigate
April 1, 2021
Previous review

Simple easy to navigate

Date of experience: April 1, 2021
Georgia
1 review
0 helpful votes
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Happy with my tree
April 22, 2021
Updated review

Nice site. I liked the selection and the prices were reasonable.

Date of experience: April 22, 2021

Nice site
April 1, 2021
Previous review

Nice site

Date of experience: March 31, 2021
South Carolina
1 review
0 helpful votes
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Banana trees
April 22, 2021

Love the trees! I forgot to take them out of the box 2 days after the arrived... so yea... they were still in great condition!

Date of experience: April 22, 2021
Mississippi
1 review
0 helpful votes
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Corkscrew willow
April 22, 2021

Corkscrew will arrived late but in good condition.

Date of experience: April 22, 2021
Oregon
2 reviews
0 helpful votes
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A much more mature tree
April 22, 2021

I had a lemon tree and it died as an infant. I expected a much more mature tree to work with. I got a five foot tall tree with 14 leaves and no branches. I don't think it should have cost me 149$

Date of experience: April 21, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer some assistance!

Texas
1 review
0 helpful votes
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Pretty
April 22, 2021
Updated review

The plants list very pretty.
The service is great and it was fast!

I would buy again from this site!

Date of experience: April 21, 2021

It easy.!
March 31, 2021
Previous review

It easy.!

Date of experience: March 31, 2021
Idaho
1 review
0 helpful votes
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Reliable and Quick
April 22, 2021
Updated review

Reliable and quick delivery. Plants arrive in great condition.

Date of experience: April 21, 2021

Qucik
March 31, 2021
Previous review

Qucik

Date of experience: March 31, 2021
Massachusetts
1 review
0 helpful votes
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Day Lilies & Dahlia's
April 21, 2021

Arrived in great shape! Cant wait to see them bloom

Date of experience: April 21, 2021
Connecticut
1 review
0 helpful votes
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Good trees some broken branches
April 21, 2021

The shipper didn't notice the lay flat instructions. The box was placed on end when delivered. Some of the branches were broken.
We will see how they do, but for now they look great.
T

Date of experience: April 21, 2021
California
1 review
0 helpful votes
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Gardenia double tree is beautiful!
April 21, 2021

I received the tree on time and packaged well. There were already 2 blooms on the tree! Very happy with this company.

Date of experience: April 21, 2021
Minnesota
1 review
0 helpful votes
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Not impressed
April 21, 2021

Well my order came 2 days after the eta and all the dirt/soil was out of the plants and all over the box, my small bush looked like it had better days! Anyway I plant them both and they seem to be doing ok so far

Date of experience: April 21, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer some assistance.

Maryland
1 review
0 helpful votes
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Great plant
April 21, 2021

Great plant got it. Great condition. In ground doing well. Thank you.

Date of experience: April 21, 2021
North Carolina
2 reviews
0 helpful votes
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Beautiful Plants
April 21, 2021

I was looking for a ficus tree and was not having any luck. Searching online I came across Brighter Blooms. I found the ficus tree and then found a Combo Deal with the ficus and a swiss cheese plant. I had to call because the site did not specify the sizes of the plants. What a great deal!

Date of experience: April 21, 2021