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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Louisiana
1 review
0 helpful votes
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Quality Product
April 21, 2021

The Cherokee Dogwood arrived in excellent shape. It was planted 4 days after it arrived and it was thriving. Very pleased!

Date of experience: April 21, 2021
New York
1 review
0 helpful votes
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WOULD ORDER FROM BB AGAIN
April 21, 2021

The Sweet Mock Orange I ordered was packed well, true to size ordered, and boughs balanced beautifully.
Think it will be happy by our front entrance.

Date of experience: April 21, 2021
Illinois
1 review
0 helpful votes
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First Online Experience
April 21, 2021
Updated review

Great customer service and online experience. But would never purchase shrubs or any type of bushes online again. It was not what I expected.

Date of experience: April 20, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear that you were not satisfied with your order and we are reaching out privately to offer some assistance.


Easy viewing and shopping
March 26, 2021
Previous review

Easy viewing and shopping

Date of experience: March 25, 2021
Pennsylvania
1 review
0 helpful votes
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Great first experience.
April 21, 2021

Ordered three Nellie Stevens hollies. They arrived in great condition, along with a bonus jasmine vine. All are now in the ground and happy.

Date of experience: April 20, 2021
Pennsylvania
1 review
0 helpful votes
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Growing my own coffee
April 20, 2021

The 2 Arabaca coffee plants arrived no worse for wear. They are already sprouting new leaves. I'm impressed with your quick turnaround.

Date of experience: April 20, 2021
Ohio
1 review
0 helpful votes
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Delivery too fast
April 20, 2021

The website mentioned that the shipping for my zone would be on the second week of April and I received my order on Easter Day.

Date of experience: April 20, 2021
Iowa
1 review
0 helpful votes
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Great Product and fast delivery
April 20, 2021

Shipped in a timely manner and arrived in great shape. Not Root-bound and looked great.

Date of experience: April 20, 2021
Indiana
1 review
0 helpful votes
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Gardenia
April 20, 2021

I got my gardenia and it was beautiful with lots of closed blooms. I got it planted in a big pot. Then a lot of leaves turned yellow. Brighter Blooms said it should be fine in a couple weeks it was probably in shock from the mail. I put a gallon of water with 1 T Epsom salts as they said. I think it will bounce back and be ok. It is guaranteed so if it doesn't I know they will take care of it and send me a new one.

Date of experience: April 20, 2021
Colorado
4 reviews
0 helpful votes
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Good resource for plants and trees
April 20, 2021
Updated review

Like this vendor. My purchases arrive well packaged and healthy.

Date of experience: April 20, 2021

Like this vendor
March 30, 2021
Previous review

Like this vendor.

Date of experience: March 29, 2021
Maine
1 review
0 helpful votes
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Tri-colored dappled willow.
April 20, 2021

I bought a Dappled Willow. It arrived safely - no damage and was in great shape. The tree is now planted happily outside. It never went through any shock or disturance as far as I can tell.

Date of experience: April 20, 2021
Florida
2 reviews
0 helpful votes
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Wonderful company!
April 20, 2021

Plant arrived in great shape! The fertilizer has really helped my fruit trees

Date of experience: April 20, 2021
Illinois
2 reviews
0 helpful votes
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A little beaten up
April 21, 2021

I got my items in a timely fashion but they were a little beat up. The dog wood was broken off about 2 inches up from the dirt so I hope it regrows. The others were also beat up but I think once I get them planted I can revive them

Date of experience: April 20, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear about the condition your plants have arrived in. We are reaching out privately to see how we can assist.

Pennsylvania
1 review
0 helpful votes
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Improvement needed
April 21, 2021
Updated review

Two plants I purchased were small and not in great shape from shipping. The barberry was scrawny and disappointing

Date of experience: April 20, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.


Easy to select and order
March 27, 2021
Previous review

Easy to select and order

Date of experience: March 27, 2021
California
1 review
0 helpful votes
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Came Back for More
April 20, 2021

I ordered a snowball bush last year and it started blooming right away! It is blooming so incredibly this year that I had to go back to BrighterBlooms for more plants! I ordered a hydrangea and a pomegranate tree and both arrived looking great!

Date of experience: April 20, 2021
Washington
2 reviews
0 helpful votes
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Cloud 9 dogwood
April 20, 2021
Updated review

This tree came fast to the front door. Unpacked right away and the tree had leaf's on it was still damp. Planted right away and 1 week later looks healthy. Can't wait to see how it grows.

Date of experience: April 20, 2021

Very easy
March 28, 2021
Previous review

Very easy

Date of experience: March 27, 2021
Illinois
1 review
0 helpful votes
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Blooms
April 20, 2021

Some of the trees branches were flat and now lay on the ground so those trees prob won't make it 1 only had 1 long tree trunk no branches I'd say 4 out of 10 were not great.

Date of experience: April 20, 2021
New Jersey
1 review
0 helpful votes
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Nice
April 20, 2021

Fast shipping. Good looking plants that were well packaged.

Date of experience: April 20, 2021
Virginia
2 reviews
0 helpful votes
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Not what was expected
April 21, 2021

My plants showed up nicely packaged and alive, but were very lame. Very undersized compared to description and lacking root systems. I have them all in the ground and hoping they survive. My first order experience with you guys was awesome, I'm underwhelmed with my second order.

Date of experience: April 20, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Illinois
1 review
0 helpful votes
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First order
April 20, 2021

Easy ordering experience. Plants arrived in very good condition

Date of experience: April 19, 2021
Wisconsin
1 review
0 helpful votes
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A long time beauty
April 19, 2021
Updated review

I explored this site to get a plant I've always wanted. The site was very descriptive with zones and delivery dates. I'm always cautious as we live very far north. I don't want to care for it too long before getting it planted.

Date of experience: April 19, 2021

A lot will be said if they don ship too soon
March 28, 2021
Previous review

A lot will be said if they don ship too soon. We still have snow on the ground.

Date of experience: March 28, 2021