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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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The Cherokee Dogwood arrived in excellent shape. It was planted 4 days after it arrived and it was thriving. Very pleased!
The Sweet Mock Orange I ordered was packed well, true to size ordered, and boughs balanced beautifully.
Think it will be happy by our front entrance.
Great customer service and online experience. But would never purchase shrubs or any type of bushes online again. It was not what I expected.
Ordered three Nellie Stevens hollies. They arrived in great condition, along with a bonus jasmine vine. All are now in the ground and happy.
The 2 Arabaca coffee plants arrived no worse for wear. They are already sprouting new leaves. I'm impressed with your quick turnaround.
The website mentioned that the shipping for my zone would be on the second week of April and I received my order on Easter Day.
Shipped in a timely manner and arrived in great shape. Not Root-bound and looked great.
I got my gardenia and it was beautiful with lots of closed blooms. I got it planted in a big pot. Then a lot of leaves turned yellow. Brighter Blooms said it should be fine in a couple weeks it was probably in shock from the mail. I put a gallon of water with 1 T Epsom salts as they said. I think it will bounce back and be ok. It is guaranteed so if it doesn't I know they will take care of it and send me a new one.
Like this vendor. My purchases arrive well packaged and healthy.
I bought a Dappled Willow. It arrived safely - no damage and was in great shape. The tree is now planted happily outside. It never went through any shock or disturance as far as I can tell.
Plant arrived in great shape! The fertilizer has really helped my fruit trees
I got my items in a timely fashion but they were a little beat up. The dog wood was broken off about 2 inches up from the dirt so I hope it regrows. The others were also beat up but I think once I get them planted I can revive them
We are so very sorry to hear about the condition your plants have arrived in. We are reaching out privately to see how we can assist.
Two plants I purchased were small and not in great shape from shipping. The barberry was scrawny and disappointing
We are so very sorry to hear this and are reaching out privately to assist you further.
I ordered a snowball bush last year and it started blooming right away! It is blooming so incredibly this year that I had to go back to BrighterBlooms for more plants! I ordered a hydrangea and a pomegranate tree and both arrived looking great!
This tree came fast to the front door. Unpacked right away and the tree had leaf's on it was still damp. Planted right away and 1 week later looks healthy. Can't wait to see how it grows.
Some of the trees branches were flat and now lay on the ground so those trees prob won't make it 1 only had 1 long tree trunk no branches I'd say 4 out of 10 were not great.
My plants showed up nicely packaged and alive, but were very lame. Very undersized compared to description and lacking root systems. I have them all in the ground and hoping they survive. My first order experience with you guys was awesome, I'm underwhelmed with my second order.
We are so very sorry to hear this and are reaching out privately to assist you further.
I explored this site to get a plant I've always wanted. The site was very descriptive with zones and delivery dates. I'm always cautious as we live very far north. I don't want to care for it too long before getting it planted.
A lot will be said if they don ship too soon. We still have snow on the ground.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so very sorry to hear that you were not satisfied with your order and we are reaching out privately to offer some assistance.