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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Illinois
1 review
0 helpful votes
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Happy Customer
April 19, 2021

I was hesitant to buy because it was online. The trees arrived fast and in perfect condition. I am happy I ordered online and not at a local nursery because I saved a ton.

Date of experience: April 19, 2021
Texas
1 review
0 helpful votes
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Great plants and delivery!
April 19, 2021
Updated review

The plants arrived in great shape, packaging was super!

Date of experience: April 19, 2021

Easy to use and understand
March 29, 2021
Previous review

Easy to use and understand.

Date of experience: March 29, 2021
Texas
1 review
0 helpful votes
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Happy
April 19, 2021

Wonderful! Everything arrived in excellent condition!'

Date of experience: April 19, 2021
Washington
1 review
0 helpful votes
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Fruit cocktail tree
April 19, 2021

Fast shipping and a great product. The instructions made it easy. It's been about 3 weeks or so and it has sprouted leaves that are already a couple of inches long.

Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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Great product
April 19, 2021

Ordering was easy and when the shipping was delayed I called customer service and they were able to give me more exact dates.

Date of experience: April 19, 2021
California
1 review
0 helpful votes
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Just Ok
April 19, 2021

Of the 3 I purchased one was good. A second looked sad but may bounce back. The third was dried out trash that hasn't changed and looks like it won't survive.

Date of experience: April 19, 2021
Wisconsin
1 review
0 helpful votes
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Just shy of great
April 19, 2021

One of my trees came damaged, it looks like it may bounce back so we will go ahead and plant it, I might be worried if I didn't have the warranty, but you can tell it was in good health before it shipped. The other 3 I bought came with no damage and look healthy. Overall I would purchase from brighterblooms.com again.

Date of experience: April 19, 2021
Iowa
1 review
0 helpful votes
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The plan we ordered was/ is beautiful and looks very healthy even after shipping half-way across the country in a box for 2 days. And all communications and steps in the ordering process were smooth and painless, was even notified of a delay in shipping due to colder temps in our area, but the plant was shipped on schedule according to the date in the first email, so even with the weather delays, everything was well communicated and executed.

Date of experience: April 19, 2021
Texas
1 review
0 helpful votes
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I'm so sad
April 19, 2021

I ordered 2 trees and one is beautiful but the other one died in just a few days. I'm so disappoin!

Date of experience: April 19, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to offer some assistance!

New York
1 review
0 helpful votes
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Great transaction
April 19, 2021

My apple tree and hydrangeas came in great condition. Received a free jasmine plant so that was awesome. I planted them the next day and so far the plants are thriving! Will order again from this company.

Date of experience: April 18, 2021
Georgia
1 review
0 helpful votes
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We ordered a 4 variety cocktail tree and it came basically dead with only 3 different types instead of four. When we reached out they quickly sent us a new tree which is very much alive thankfully but only has two varieties. Why say it's a 4 variety cocktail tree and then not even pay attention to making sure it's actually has 4 different grafts? Makes no sense.

Date of experience: April 18, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so so very sorry to hear this and are reaching out privately to offer some assistance!

Maine
1 review
0 helpful votes
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The tree came... Okay
April 19, 2021

I had expected the tree to be much more branched out. It seemed as if it was over pruned when it came. Leaving only the few leaves that were on the main "trunk". I have had other people order from different places with much healthier looking trees. However this one was still okay and I hope it stays alive :)

Date of experience: April 18, 2021
New York
1 review
0 helpful votes
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Beautiful shrubs
April 18, 2021

Delivery took a bit longer than anticipated. But they arrived looking good

Date of experience: April 18, 2021
Arkansas
1 review
0 helpful votes
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Japanese Bloodgood
April 19, 2021

We ordered 3 Japanese Maple Bloodgood trees. Over $220! They arrived in two tube-like boxes. When I opened the boxes, I couldn't believe my eyes. They were LITERALLY the size of the smallest diameter switches imaginable! They were too fragile to be planted but we had to, rather than run the risk of them dying. Everytime it storms, we are TERRIFIED that they won't make it and will be snapped in 1/2! One of the trees came in with several of their very dainty branches, broken. Overall, not impressed! Feel that they should have been bigger for the price.

Date of experience: April 18, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer some assistance.

Arkansas
1 review
0 helpful votes
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Brighter Blooms
April 18, 2021

Amazing group of people to work with! No hassle and they stand behind what they sell. I highly recommend!

Date of experience: April 18, 2021
New York
2 reviews
0 helpful votes
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Great Packaging
April 18, 2021

I received all 14 shrubs in great condition. Planted them right away and they are currently thriving in their 3rd week.

Date of experience: April 18, 2021
New York
1 review
0 helpful votes
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Lovely arborvitea
April 17, 2021

Great selection with good pricing. The shrub is a really nice size!

Date of experience: April 17, 2021
Washington
1 review
0 helpful votes
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Beautiful madronas
April 17, 2021

Thank you so much for the beautiful madronas that we will try to nurture and grow. Great customer service and fast shipping.

Date of experience: April 17, 2021
Illinois
2 reviews
0 helpful votes
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Very impressed
April 17, 2021

Trees arrived in great condition - healthy and having a large root ball

Date of experience: April 17, 2021
Michigan
1 review
0 helpful votes
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One tree looks great. The other one not so much. Both are planted and we'll see how they do.

Date of experience: April 17, 2021