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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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California
1 review
0 helpful votes
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Brighter blooms
April 26, 2021

Very easy, fast shipping and excellent product. My hibiscus trees were wilted but bounced back quickly. Thank you Brighter Blooms.

Date of experience: April 25, 2021
Maryland
1 review
0 helpful votes
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Nice healthy plants
April 25, 2021
Updated review

Easy to navigate site, highly rated reviews from previous customers

Date of experience: April 25, 2021

Easy to navigate site
April 3, 2021
Previous review

Easy to navigate site

Date of experience: April 3, 2021
Florida
1 review
0 helpful votes
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Awesome
April 25, 2021
Updated review

It was easy to navigate, item or product information was clear

Date of experience: April 24, 2021

It was easy to navigate, item or product information...
April 4, 2021
Previous review

It was easy to navigate, item or product information was clear

Date of experience: April 3, 2021
California
1 review
0 helpful votes
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My beautiful Blue Moon Wisteria
April 24, 2021
Updated review

I absolutely love my blue moon wisteria! I did not plant it in the ground, but in the largest ceramic pot I could find. I placed it next to the trellis I would like it to crawl over, and in only two weeks, it has already found the trellis and is starting to climb! I was a little worried about whether or not I would do a good job planting it because I have never had one before, but it's doing great! His name is "Ficus", lol, and he is in direct sun, and I talk to him and water him every day and touch his leaves. I ADORE him and he's doing great! Whew. =D

Date of experience: April 24, 2021

Quick and easy!
April 3, 2021
Previous review

Quick and easy!

Date of experience: April 3, 2021
Wisconsin
1 review
0 helpful votes
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See above. Tree and plant s arrived alive. But, much too soon for our climate here. We had 2 rounds of snow of 2" each time. Sooo, I have been nursing these plants for two weeks. I was very disappointed with my 6' tree. When we purchase 6 foot trees here they at least have a trunk of 3 to 4". This 6' tree when planted was 5' and an inch in diameter. Poor value for a very high price. If this had not been gift cards I would not have ordered from you. Only local for me, when I can see what I am buying. I am 83 years old, and I said to the customer rep., I don't want a tree that is going to take 10 years to mature. This one will still be a baby by then.

Date of experience: April 24, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Virginia
1 review
0 helpful votes
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Excellent product and service
April 24, 2021

I would recommend this grower. Our plants arrived in excellent condition.

Date of experience: April 24, 2021
Florida
1 review
0 helpful votes
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Good vender
April 24, 2021
Updated review

Despite the initial glitch, all ended well... even better.
I ordered two 3 gallons and received only one. Upon calling the service, they immediately shipped another one.

Date of experience: April 24, 2021

Easy
April 3, 2021
Previous review

Easy

Date of experience: April 3, 2021
Texas
1 review
0 helpful votes
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I recommend purchasing the plants with the additional one year guarantee. I had a great experience with Brighter Blooms

Date of experience: April 24, 2021
Indiana
1 review
0 helpful votes
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Def go for the more mature trees
April 24, 2021
Updated review

My 2 taller/older trees seem to be doing great, but my smallest/youngest dropped all of its leaves and is not doing well within 48 hours of receipt. I'm happy so far with the other, but this little guy doesn't look like it's going make it.

Date of experience: April 24, 2021

Easy as expected
March 17, 2021
Previous review

Easy as expected

Date of experience: March 17, 2021
Georgia
2 reviews
0 helpful votes
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Dissappointed
April 26, 2021

Two of the items had a really hard time during the shipping process. Not really satisfied.

Date of experience: April 24, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Florida
1 review
0 helpful votes
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Beautiful tree
April 24, 2021

I wasn't sure if to order a live tree online but this is the only place that I found a olive tree and what a surprise that it came so fast, super alive and without any problems and is already flowering. Super happy with my beautiful olive tree.

Date of experience: April 24, 2021
Massachusetts
1 review
0 helpful votes
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Apple trees
April 24, 2021

I received my order on time. I have not planted as yet as we had snoe yesterday. I am keeping them watered and in the sun. I will let you know in two months when they become stabliezed. I will order other trees for more cross polination later.

Date of experience: April 24, 2021
Arkansas
1 review
0 helpful votes
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Perfect delivery
April 24, 2021

Ordered flowering tree. It arrived quickly, packaged well and healthy.

Date of experience: April 24, 2021
Tennessee
1 review
0 helpful votes
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Great service
April 24, 2021

One of my two dwarf apple trees died and I wasn't sure what kind of customer service I was going to get. But I sent photos and BrighterBlooms replaced my tree immediately. I was relieved and impressed. Thank you!

Date of experience: April 24, 2021
GB
1 review
0 helpful votes
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Already described my experience
May 24, 2021
Updated review

Already commented and described, please see my review send to you.

Date of experience: April 24, 2021

I had a fig tree in my basket which got sold before...
May 2, 2021
Previous review

I had a fig tree in my basket which got sold before i could put the payment through due to the bill address being different it refreshed and took longer.

So disappointed that the Chicago Fig tree was 'sold' while it was in my cart.

Date of experience: April 2, 2021
Illinois
2 reviews
0 helpful votes
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Can't wait
April 24, 2021

Although the weather has been delaying the growth process. I'm excited to see how it will look in bloom.

Date of experience: April 23, 2021
Washington
1 review
0 helpful votes
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Plants arrived healthy
April 23, 2021

Plants arrived healthy, they were just in smaller containers then the 1 gallon containers that were advertised. These were 2.5qt containers. I purchased another plant with this order that came that did come in a 1 gallon container. I think as a consumer we should get what is being advertised.

Date of experience: April 23, 2021
Arkansas
1 review
0 helpful votes
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Fast shipment, quality plants!
April 23, 2021
Updated review

My plants arrived in a timely manner in good shape.

Date of experience: April 23, 2021

I will upgrade my rating when I actually receive my...
April 2, 2021
Previous review

I will upgrade my rating when I actually receive my order!

Date of experience: April 2, 2021
Michigan
2 reviews
0 helpful votes
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Beautiful plants!
April 23, 2021

I ordered some trees, bushes and perennials for spring planting. Plants were package carefully and looked beautiful when I unboxed them. They seem happy where we planted them so far.

Date of experience: April 23, 2021
Illinois
1 review
0 helpful votes
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Timely replacement
April 23, 2021

This is the replacement order following an abysmal first shipment which delivered 2 trees snapped in halves! Plants appeared to be in reasonable shape; not great. Inside packaging could be much better.

Date of experience: April 23, 2021