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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Very easy, fast shipping and excellent product. My hibiscus trees were wilted but bounced back quickly. Thank you Brighter Blooms.
Easy to navigate site, highly rated reviews from previous customers
It was easy to navigate, item or product information was clear
I absolutely love my blue moon wisteria! I did not plant it in the ground, but in the largest ceramic pot I could find. I placed it next to the trellis I would like it to crawl over, and in only two weeks, it has already found the trellis and is starting to climb! I was a little worried about whether or not I would do a good job planting it because I have never had one before, but it's doing great! His name is "Ficus", lol, and he is in direct sun, and I talk to him and water him every day and touch his leaves. I ADORE him and he's doing great! Whew. =D
See above. Tree and plant s arrived alive. But, much too soon for our climate here. We had 2 rounds of snow of 2" each time. Sooo, I have been nursing these plants for two weeks. I was very disappointed with my 6' tree. When we purchase 6 foot trees here they at least have a trunk of 3 to 4". This 6' tree when planted was 5' and an inch in diameter. Poor value for a very high price. If this had not been gift cards I would not have ordered from you. Only local for me, when I can see what I am buying. I am 83 years old, and I said to the customer rep., I don't want a tree that is going to take 10 years to mature. This one will still be a baby by then.
I would recommend this grower. Our plants arrived in excellent condition.
Despite the initial glitch, all ended well... even better.
I ordered two 3 gallons and received only one. Upon calling the service, they immediately shipped another one.
I recommend purchasing the plants with the additional one year guarantee. I had a great experience with Brighter Blooms
My 2 taller/older trees seem to be doing great, but my smallest/youngest dropped all of its leaves and is not doing well within 48 hours of receipt. I'm happy so far with the other, but this little guy doesn't look like it's going make it.
Two of the items had a really hard time during the shipping process. Not really satisfied.
We are so very sorry to hear this and are reaching out privately to assist you further.
I wasn't sure if to order a live tree online but this is the only place that I found a olive tree and what a surprise that it came so fast, super alive and without any problems and is already flowering. Super happy with my beautiful olive tree.
I received my order on time. I have not planted as yet as we had snoe yesterday. I am keeping them watered and in the sun. I will let you know in two months when they become stabliezed. I will order other trees for more cross polination later.
Ordered flowering tree. It arrived quickly, packaged well and healthy.
One of my two dwarf apple trees died and I wasn't sure what kind of customer service I was going to get. But I sent photos and BrighterBlooms replaced my tree immediately. I was relieved and impressed. Thank you!
Already commented and described, please see my review send to you.
I had a fig tree in my basket which got sold before i could put the payment through due to the bill address being different it refreshed and took longer.
So disappointed that the Chicago Fig tree was 'sold' while it was in my cart.
Although the weather has been delaying the growth process. I'm excited to see how it will look in bloom.
Plants arrived healthy, they were just in smaller containers then the 1 gallon containers that were advertised. These were 2.5qt containers. I purchased another plant with this order that came that did come in a 1 gallon container. I think as a consumer we should get what is being advertised.
My plants arrived in a timely manner in good shape.
I will upgrade my rating when I actually receive my order!
I ordered some trees, bushes and perennials for spring planting. Plants were package carefully and looked beautiful when I unboxed them. They seem happy where we planted them so far.
This is the replacement order following an abysmal first shipment which delivered 2 trees snapped in halves! Plants appeared to be in reasonable shape; not great. Inside packaging could be much better.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so very sorry to hear this and are reaching out privately to offer further assistance.