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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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My plants arrived healthier than any plants I've ever received by shipping! Fabulous!
It was really hard to touch base with them after placement of order
It was easy and excellent way to order
I am very happy with the way Brighter Blooms responds to a problem that happens with their product that doesn't bloom they sent me a a gift card in the amount of my first order so I could get something else if I choose to. I would shop with them again and I will do so in the near future.
Thank you Brighter Blooms.
Ordered 12 plants (2 shrubs, 10 tress) from them. The price was good. Delivery was quick. Products were packaged efficiently and as condensed as possible. Plants were alive, healthy, and ready to go in the ground. Over all a very positive experience with BrighterBlooms and I would shop with them again without hesitation.
Order received quick.
While the tree I received seems healthy and doing okay in its new pot, the citronella plants are not.
They were more like a weed that I received and they are struggling. Paid around $25 each for these. Not happy at the moment.
Tree traveled 8 days, too long for the fresh tree, even in the best packaging. We are watching the tree, hoping it will survive
The plants came packaged well, and were delivered soon after shipping. I wa so pressed with the size of them too. Very healthy plants and courteous service. I will purchase from them again.
Bought a a very expensive 200$ fruit cocktail tree that is dying in lees than 3 weeks. The apple tree I bought from Lowe's for only 30 is full of leaves and healthy they were put in a day apart and Lowe's and Homedepot allows you to bring trees back within a year unlike brighter bloom who give no warranty on trees they are shipping terrible
We are so very sorry to hear this and are reaching out privately to assist you further.
Had the type of tree I wanted, available immediately, delivered to my door in excellent condition.
Great service, from ordering to pricing to delivery. Plants arrived and were in excellent condition. Will be buying more from BrighterBlooms in the near future.
The plants arrived as expected travel shocked. But the packaging needs to be tightened up around the plant stems and perhaps a stronger brown paper. The result is a shaken plant and a box of soil.
Always wanted a Japanese maple, finally got one. Thanks
Ordered a 5' lilac tree came packaged well and with instructions on how to plant. Can't wait to enjoy this tree for years to come
I ordered a (very expensive) weeping Cherry and a hydrangea. Both arrived in the same box with the hydrangea on top of the weeping Cherry. Most of the limbs are broken and it looks like the Charlie Brown Christmas tree. We planted it in hopes that it comes to life. If not, I'll be calling in a warranty claim.
As with previous experiences, the quality of the shrubs I ordered are excellent. They were packaged securely and arrived on time.
I received my two different trees about a week and a half after ordering them. My limequat tree looked great, and is doing well after planting. My cherry tree did not look good when I received it, and has been in the ground for over two weeks and looks worse now then when I received it. I hope it survives, and does well, but doesn't look good so far.
Got my plant delivery with tracking every steps of the way & FAST. Well packed and in perfect conditions with newly sprouting leaves. So glad to have found BrighterBlooms.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so very sorry to hear this and are reaching out privately to assist you further.