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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Utah
1 review
0 helpful votes
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Healthy plants
April 28, 2021

My plants arrived healthier than any plants I've ever received by shipping! Fabulous!

Date of experience: April 28, 2021
Texas
2 reviews
0 helpful votes
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Hard to reach back and poor shipment
April 28, 2021
Updated review

It was really hard to touch base with them after placement of order

Date of experience: April 28, 2021

It was easy and excellent way to order
April 6, 2021
Previous review

It was easy and excellent way to order

Date of experience: April 6, 2021
Minnesota
2 reviews
0 helpful votes
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Excellent plants & fast shipping, arrived in great condition

Date of experience: April 27, 2021
Kentucky
1 review
0 helpful votes
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Review
April 27, 2021

Plants were delivered in healthy condition, and are doing well after planting.

Date of experience: April 27, 2021
Virginia
1 review
0 helpful votes
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I am very happy with the way Brighter Blooms responds to a problem that happens with their product that doesn't bloom they sent me a a gift card in the amount of my first order so I could get something else if I choose to. I would shop with them again and I will do so in the near future.
Thank you Brighter Blooms.

Date of experience: April 27, 2021
Colorado
1 review
0 helpful votes
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Excellent experience all-around.
April 27, 2021

Ordered 12 plants (2 shrubs, 10 tress) from them. The price was good. Delivery was quick. Products were packaged efficiently and as condensed as possible. Plants were alive, healthy, and ready to go in the ground. Over all a very positive experience with BrighterBlooms and I would shop with them again without hesitation.

Date of experience: April 27, 2021
North Dakota
1 review
0 helpful votes
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Half and half
April 27, 2021

Order received quick.
While the tree I received seems healthy and doing okay in its new pot, the citronella plants are not.
They were more like a weed that I received and they are struggling. Paid around $25 each for these. Not happy at the moment.

Date of experience: April 27, 2021
Wisconsin
1 review
0 helpful votes
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Good tree not so good delivery
April 27, 2021

Tree traveled 8 days, too long for the fresh tree, even in the best packaging. We are watching the tree, hoping it will survive

Date of experience: April 26, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Indiana
1 review
0 helpful votes
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Great service, great product!
April 27, 2021

The plants came packaged well, and were delivered soon after shipping. I wa so pressed with the size of them too. Very healthy plants and courteous service. I will purchase from them again.

Date of experience: April 26, 2021
North Carolina
1 review
0 helpful votes
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Overpriced
April 27, 2021

Bought a a very expensive 200$ fruit cocktail tree that is dying in lees than 3 weeks. The apple tree I bought from Lowe's for only 30 is full of leaves and healthy they were put in a day apart and Lowe's and Homedepot allows you to bring trees back within a year unlike brighter bloom who give no warranty on trees they are shipping terrible

Date of experience: April 26, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Maryland
3 reviews
0 helpful votes
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What I Wanted when I wanted it
April 26, 2021

Had the type of tree I wanted, available immediately, delivered to my door in excellent condition.

Date of experience: April 26, 2021
Oregon
1 review
0 helpful votes
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Great service, from ordering to pricing to delivery. Plants arrived and were in excellent condition. Will be buying more from BrighterBlooms in the near future.

Date of experience: April 26, 2021
District of Columbia
1 review
0 helpful votes
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Trooper boxwood
April 26, 2021

The plants arrived as expected travel shocked. But the packaging needs to be tightened up around the plant stems and perhaps a stronger brown paper. The result is a shaken plant and a box of soil.

Date of experience: April 26, 2021
Texas
1 review
0 helpful votes
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Trees
April 26, 2021

We ordered 3 trees. They came in a timely manner. One did not look as healthy as the other 2, but they are all in the ground and doing well!

Date of experience: April 26, 2021
Alabama
1 review
0 helpful votes
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Japanese maple
April 26, 2021

Always wanted a Japanese maple, finally got one. Thanks

Date of experience: April 26, 2021
Oregon
1 review
0 helpful votes
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Easy Peasy
April 26, 2021

Ordered a 5' lilac tree came packaged well and with instructions on how to plant. Can't wait to enjoy this tree for years to come

Date of experience: April 25, 2021
Kentucky
1 review
0 helpful votes
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Tree arrived very damaged
April 26, 2021

I ordered a (very expensive) weeping Cherry and a hydrangea. Both arrived in the same box with the hydrangea on top of the weeping Cherry. Most of the limbs are broken and it looks like the Charlie Brown Christmas tree. We planted it in hopes that it comes to life. If not, I'll be calling in a warranty claim.

Date of experience: April 25, 2021
Oregon
2 reviews
0 helpful votes
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Excellent Quality
April 26, 2021

As with previous experiences, the quality of the shrubs I ordered are excellent. They were packaged securely and arrived on time.

Date of experience: April 25, 2021
Washington
1 review
0 helpful votes
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Fruit trees
April 25, 2021

I received my two different trees about a week and a half after ordering them. My limequat tree looked great, and is doing well after planting. My cherry tree did not look good when I received it, and has been in the ground for over two weeks and looks worse now then when I received it. I hope it survives, and does well, but doesn't look good so far.

Date of experience: April 25, 2021
Virginia
2 reviews
0 helpful votes
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Rose of Sharon Tree -fast
April 25, 2021

Got my plant delivery with tracking every steps of the way & FAST. Well packed and in perfect conditions with newly sprouting leaves. So glad to have found BrighterBlooms.

Date of experience: April 25, 2021