Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The trees arrived on time. Thank you. But the tallest branch on the Key Lime was broke about 8 inches down from the top. This is due to shipping but possibly packing them in sturdier packing so movement is minimal during shipping? They are planted good so far.
I ordered an olive tree as a gift for my brother who lives in another state. As far as I know, the tree arrived in great condition. Ordering on-line was super easy and I appreciated reading customer reviews about this item. Am super excited to see it for myself and will be thrilled once it bears him fruit as he and his wife adore eating olives! Seriously, though, who doesn't?! Never saw anything like this tree for retail before. In fact, I was extremely excited by the selection of trees and plants offered for sale by this company.
Ordering was simple. Liked reading feedback from prior customers. Hope it's as wonderful as described.
Was given a tree w significant damage And was NOT due from shipping. The tree was a gift for Father's Day and was given a tree that had a hole 2/3rds through. You can tell it was damage that happened awhile ago as the tree was starting to heal over. Hopefully the tree will survive and bloom.
I have never before ordered plants online, but i got a magnolia tree from this website last month and i am ADDICTED. All my plants are so beautiful and doing great.
Their products are very healthy. Their service is fast and polite.
Easy, and quick. Hopefully the product is as good as it states it is and ships within the staed time.
This is my second meyer lemon purchase from Brighter Blooms- my first one is amazing and thriving. My newest one came looking very sad and within 3 days had died even after following all instructions and after my successful other one. Sad about the tree and sad about how much it cost ($100) to just die right away
I received my 6ft fruit cocktail tree expecting to have many different varieties on it. Instead, it's all peached and just one tiny plum branch. That's it.
I received my product as described. Ordering process was great!
When I called because of the brown wilted rose buds, I was told it had no sunlight while being shipped. I was told to plant it and see how it does. It is doing well now.
Everything was great-just a bit disappointed in the maple tree. The graph is terrible looking and the tree was very small and not in the best shape. I had to wait a bit to put it in the ground-due to its health and the late frost we received in this area.
Staff very helpful and product arrived in good condition
The 5 boxwoods came through in great shape. Nice size and well protected in shipping carton.
The Ginko tree had some issues with several of the small branches being broken. And the "leader branch" was bent down and broken. The tree also had several interesting bends in the trunk. Hoping it will look good once significant growth happens.
Above and beyond what I expected from an online nursery company.
Overall experience was great.the service and the quality of the product was really good. Excellent
Healthy plant, timely shipping, packaging protected plant during shipment
The plant arrived quickly and in good condition and is doing well since I planted it
Both trees I received were damaged from shipping and both have dead on them
We are so very sorry to hear this and are reaching out privately to offer further assistance!
Plants took a long time to arrive. When they did they were very dry, wilted and had many dead runners on them. I think if order would have come sooner they would probably have been in better shape.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so very sorry to hear this and are reaching out privately to assist you further.