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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Ohio
1 review
0 helpful votes
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Fantastic experience. Great plants. Safe and secure packaging

Date of experience: May 2, 2021
Oregon
2 reviews
0 helpful votes
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Not as expected
June 1, 2021

The tree I received was much smaller than I expected unless the pot is included in the height ranges given in the description. And my tree is already dead, despite following all of the instructions to the letter. Live and learn.

Date of experience: May 2, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear of the issues you were having with your tree! We are reaching out privately to gather further information to assist you further!

Mississippi
1 review
0 helpful votes
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PalmTree
May 2, 2021

Easy to order, delivery was fast and great quality

Date of experience: May 2, 2021
Texas
1 review
0 helpful votes
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Garden pleasures!
May 2, 2021

Brighter blooms sent my order in great shape! When I was a plant short, they corrected the order promptly and courteously. The plants came in excellent shape and make a great addition my front garden as they took right to there new home! I am excited about the rest of spring and summer as they bloom and blossom! Thank you BrighterBlooms!

Date of experience: May 2, 2021
Ohio
1 review
0 helpful votes
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Easy process
May 2, 2021

Purchasing online was easy. Just wish they did not ship via FedEx. I had to have it delivered to a friend's house because fedex has canes our town. I was afraid it would have arrived dead tomy house, or delivered to the wrong house.

Date of experience: May 2, 2021
Virginia
1 review
0 helpful votes
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Customer service was great! Received the order as promised. I'm not sure about my Oklahoma Redbud tree. It was totally bare. I'm going to wait for a couple more weeks to see if I get any buds or signs of life.

Date of experience: May 2, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear of the issues you were having with your tree! We are reaching out privately to gather further information to assist you further!

New Mexico
1 review
0 helpful votes
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Excellent plant.
May 2, 2021

I wish I had known this website sooner. I would have used them instead of Breaks.

Date of experience: May 2, 2021
Florida
1 review
0 helpful votes
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Dwarf banana tree
May 2, 2021
Updated review

Easy process. Arrived in good condition, nice looking plant.

Date of experience: May 2, 2021

Easy process
April 7, 2021
Previous review

Easy process

Date of experience: April 7, 2021
Connecticut
1 review
0 helpful votes
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I received my plants after they sat in a Fed Ex depot for 12 days. I don't expect them to make it, but I went through the trouble of planting them anyway.

Date of experience: May 2, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear of the issues you have had! We are reaching out privately to gather further information to assist you further

New York
2 reviews
0 helpful votes
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Could of been better
June 1, 2021

When I received my order. Some of my plants where damaged.

Date of experience: May 2, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear of the issues you have had! We are reaching out privately to gather further information to assist you further

South Carolina
1 review
0 helpful votes
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Meyer lemon tree
May 1, 2021

Ordering was very easy and the tree arrived healthy and in excellent condition. I would definitely order again!

Date of experience: May 1, 2021
Washington
1 review
0 helpful votes
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First order
May 1, 2021

Ordered 2 lime and 2 lemon trees/bushes. Arrived on time as promised. The two boxes were damaged in shipment. Took pictures with delivery person. After opening there were several small branches broken but the plants were moist and in good condition. Not enough damage for me to consider returning. Have been in the ground about 12 days and seem to be adjusting well.

Date of experience: May 1, 2021
Colorado
2 reviews
0 helpful votes
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Second Avocado Tree that died
May 1, 2021

My lemon tree I ordered is in excellent health and doing well. This is the second avocado tree I have purchased that has died. I have followed all of the instructions and taken every measure to protect and care for it, but the leaves dried up and it is almost completely dead after just a couple of weeks.

Date of experience: May 1, 2021
Texas
1 review
0 helpful votes
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2 out of 3 look good
May 31, 2021

Two of the trees I ordered arrived battered but OK. The third could not have been in good shape when it was sent. Will be going back.

Date of experience: May 1, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear you have had this issue! We are reaching out privately to gather further information to assist you further

Virginia
1 review
0 helpful votes
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Disappointed
May 31, 2021

Trees arrived in good shape however roots were out of the soil, lying next to the soil in the burlap sack, planted according to directions using the special root treatment, Trees are not doing well, hope they snap out of it,

Date of experience: May 1, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear of the issues you are having! We are reaching out privately to gather further information to assist you further!

California
2 reviews
0 helpful votes
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Blood orange
May 1, 2021
Updated review

Easy to follow directions. Yes very easy to follow directions.

Date of experience: May 1, 2021

Easy to follow directions
April 10, 2021
Previous review

Easy to follow directions.

Date of experience: April 9, 2021
Georgia
1 review
0 helpful votes
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Pyracantha
May 1, 2021
Updated review

Easy ordering process! Product very well packed and arrived earlier than expected! Highly recommend!

Date of experience: May 1, 2021

Easy ordering process!
April 5, 2021
Previous review

Easy ordering process!

Date of experience: April 5, 2021
New York
1 review
0 helpful votes
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From ordering online and receiving my fig tree and it looking just like the picture online I could not be happier. It was healthy and well packaged for its trip to me. After being very disappointed with a different company it was a pleasure to shop and buy with the Brighter Blooms company. You have a new customer for life. The tree is doing great and can't wait for a little warmer weather to put on the patio for the summer. Thanks again, Ron

Date of experience: May 1, 2021
Iowa
2 reviews
0 helpful votes
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They ripped me off!
May 31, 2021
Updated review

My Lady Banks rose arrived with dried out dirt and extremely wilted. It appears to have been recently chopped out of the ground with very few roots. Not enough to support the tall growth on the plant. I paid extra for the larger pot size. This rose was only in this pot long enough to ship it! Not grown in it. This is unacceptable for the price($120). This is really poor quality control. If seen like this in a store, I would not have bought it at any price! The vendor said it was common for their plants to look bad when received. They would not give me a refund. To date, the rose has not died but it is not growing either. This vendor is not to be trusted. I will never buy another of their products.

Date of experience: May 1, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear that you are having this issue! We are reaching out privately to gather further information to assist you further!


Shipping was high
March 31, 2021
Previous review

Shipping was high

Date of experience: March 31, 2021
Pennsylvania
2 reviews
0 helpful votes
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Beautiful skynpencils
April 30, 2021

Easy website, quick delivery, beautiful plants, growing like crazy.

Date of experience: April 30, 2021