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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Easy to order. Plants arrived in less than a week and were well wrapped. Thanks for the planting tips.
I repotted the plant yesterday and placed it by the window that gets afternoon sun. It dropped a few more leaves once I repotted it but I am hoping that it will thrive by the window with the afternoon sun. I am quite familiar with how finicky ficus trees are and I am hoping that I don't have to throw this one away
I've bought a lot of plants here, and have been satisfied with every purchase I've made.
Plants have been very healthy.
Quick, simple and easy.
Cant wait to get my plants and watch them grow
Ordered 12 plants, they arrived in perfect shape.
All planted, looking great!
I ordered and paid for a dwarf Cavendish banana tree, 3-gallon with warranty. I received a dwarf Cavendish banana tree in a 1-gallon pot. Something like $30 price difference? I called customer service, would be happy with a refund of the difference but instead got a new tree shipped to me. I had the new tree less than a week after I called and it was a beautiful banana tree in the 3-gallon pot. So many more leaves, it is beautiful and I'm happy.
I was amazed by the careful packing of the plants I ordered when they arrived.
My delivery was badly damaged. The box was crushed and the plants were badly damaged. I called, they asked me to send them phictures and a replacement shipment was sent out the next day. Very pleased with the service!
Amazing experience. Will definitely be a repeat customer!
Your product was cheaper, shipped faster, and in better condition than what I received from Home Depot.
Received my order of 2 trees... Unfortunately, the trees arrived all busted up. The branches were mostly broken.
No problems. Easy to order. Delivery was timely. Great products to choose from.
A friend of mine purchased a monstera on your website and made the recommendation to purchase on for myself. I saw that I could actually get a two-pack of 3-gal Monstera for an additional discount. I planned to give one as a gift and keep the other for myself.
Unfortunately, the shipping instructions were not respected by the delivery company and the long narrow box that clearly said "lay flat" arrived standing up on one end. Upon opening the box, I found the monsteras were placed head-to-head and the two plants ended up crushed into one another inside the box on one end. There were no precautions or protection provided to prevent movement of the plants inside the box, which quite frankly, is shocking given this business is all about shipping plants.
Each 3-gal pot was wrapping in a plastic bag to hold in dirt and moisture. I assessed both plants and found not only shipping damage on the leaves but the plants had been heavily watered prior to shipping so there was additional rot damage that started to present on the leaves.
Let's discuss the leaves. I had seen the large mature plant my friend purchased which prompted my own purchase. The two plants I purchased had small leaves and minimal fenestrations and were not at all what was presented on the website. I realized immediately I no longer had a gift and I would be committed to intense rehabilitation for both plants. I have been monitoring and pruning back damage for weeks now. Disappointing does not cover it.
I ended up going to a local nursery and for the same price bought a mature monstera that was twice the size for the gift for my friend. Therefore the discount applied at the time of purchase still makes plants of this size and this age (very young) overpriced.
Overall, this experience has me hesitant to purchase any plants - indoor or outdoor - from BrighterBlooms.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Order came in fairly quickly. My lemon tree and clementine bush were packaged very well, no damage!
Nice website. Easy to navigate with nice pictures & descriptions of the products.
Detailed information and user friendly website. Would purchase again on this site. Two trees arrived quickly and in great condition.
Detailed information and user friendly website. Would purchase again on this site
Item arrived earlier than expected and I planted it ASAP. It is still growing and green. It arrived alive and healthy with green leaves already on it. Very happy with product and I can't wait until it starts to flower. Great seller!
I am happy with my order besides the coffee plant I bought. All the leaves turned brown which I read means it had too much sunlight so I moved it and hope it recovers. If not o may need to return it.
We are so very sorry to hear your concerns and are reaching out privately to offer further assistance!
Easy to order, clear directions regarding planting, Plant was healthy when received
Delivery of product was very slow.
Tree appears healthy.
We are so very sorry it took longer than you expected with your order going from South Carolina to Washington! If you do end up needing anything at all though, please do not hesitate to make us aware. We would love to help!
The plants arrived in good condition and we have planted them i hope they grow strong and happy
Some of the leaves were starting to fall off because it looked like it was dry and wilting
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so very sorry to hear this and are reaching out privately to offer further assistance.