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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Texas
1 review
0 helpful votes
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Great experience
May 14, 2021

Timely notification and quality blooms with accurate and detailed instructions. Will be ordering from Brighter Blooms in the future.

Date of experience: May 14, 2021
North Dakota
1 review
0 helpful votes
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Excellent plants
May 14, 2021

Beautiful and healthy plants that arrived in wonderful condition!

Date of experience: May 14, 2021
Iowa
1 review
0 helpful votes
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Shipping was fast and on time as they projected. Product was packaged neatly.

Date of experience: May 14, 2021
Georgia
2 reviews
0 helpful votes
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So easy to purchase
May 14, 2021

Customer service was extremely kind and patient. Great catalog with excellent photos of products.
I will come back another time to purchase. Shipping was also spot-on!

Thank you

Date of experience: May 14, 2021
New Hampshire
1 review
0 helpful votes
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Mail order Tree
May 14, 2021

This is the first time I ordered a tree by mail. It arrived in time, looked very healthy and would order from Brighter Blooms again!

Date of experience: May 14, 2021
Massachusetts
1 review
0 helpful votes
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Peach trees
May 14, 2021

The peach trees were already leafed out when I received them. I was worried. Despite the best of care one of the 3 didn't make it.
I had placed an extra $15 to guarantee their survival, but when I called to request replacement I was told it would be a long and convoluted process to claim my guarantee.
Now it will be too late to plant, if they do eventually approve the replacement. So sad.

Date of experience: May 14, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

North Carolina
3 reviews
0 helpful votes
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Great service and plants!
May 14, 2021
Updated review

Very user friendly! The plants were packed so they traveled well. All of the plants were healthy and made the transition to my garden with no issues.

Date of experience: May 14, 2021

Very user friendly!
March 21, 2021
Previous review

Very user friendly!

Date of experience: March 21, 2021
Vermont
1 review
0 helpful votes
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Broken branch
May 14, 2021

Recieved my lemon trees but one had a main branch broken. Forwarded picture as per support and notified replacement was shipped. Trees look ofherwise healthy and very pleased with problem resolution. Will buy from you guys again. Thanks

Date of experience: May 14, 2021
Texas
1 review
0 helpful votes
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Poor shipping
May 17, 2021

Our rose bushes were shipped in boxes without sturdy dividers or baffles. The roses were all on one end of the box with soil everywhere, branches that were dry and withered and many broken and damaged stems and branches.

Date of experience: May 14, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Easy
May 14, 2021

Easy to order, well received, easily planted. Bravo!

Date of experience: May 14, 2021
Colorado
1 review
0 helpful votes
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They know what they are doing!
May 14, 2021
Updated review

I appreciate that this company is very careful about shipping when they're sure the rose bush will arrive at the right time when it won't freeze as it is in route. I also appreciate the lifetime warranty.

Date of experience: May 14, 2021

I appreciate that this company is very careful about...
April 23, 2021
Previous review

I appreciate that this company is very careful about shipping when they're sure the rose bush will arrive at the right time when it won't freeze as it is in route. I also appreciate the lifetime warranty.

Date of experience: April 23, 2021
Montana
1 review
0 helpful votes
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Bit more communication?
May 14, 2021

The trees I ordered got to my house safely, and appear to be in good shape. However, after ordering, it took nearly 3 weeks for the order to arrive. On its own, no big deal. But, there was no shipping confirmation, nor do I recall an email that my order was delayed. Hence there was no way for me to prepare to receive the order when it got here.

I spent $300 on trees from BrighterBlooms and could easily have been gone for a few days when they arrived, leaving them on my doorstep, lying on their side and in the elements.

Not particularly encouraging for future orders.

Date of experience: May 14, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this! We do recommend checking your spam/promotion/junk folders as well because they do like to hide in there as well. If there is anything further we can do to assist you, please let us know.

Texas
1 review
0 helpful votes
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Too many ads
May 14, 2021
Updated review

The roses and speed of delivery were great but I am receiving an overload of emails from you that I do not want. They waste my time.
Just because I ordered from you once does not indicate that I want to hear from you daily.

Date of experience: May 14, 2021

So far so good
April 19, 2021
Previous review

So far so good

Date of experience: April 19, 2021
Ohio
1 review
0 helpful votes
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Thoroughly disappointed.
May 14, 2021
Updated review

The tree I received was more like a stick weed that I could pull out of the ground. I paid $600 for 3 of these terrible plants. They were packaged poorly. One tree was packaged with 3 bags of root rocky and 3 bags of potting soil. The other 2 trees were packaged together with the leaves bent. The delivery man slung the two boxes over his shoulder and the box with the two trees bent in half. I feel like I waisted my money!

Date of experience: May 14, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.


Convenient
April 23, 2021
Previous review

Convenient

Date of experience: April 22, 2021
Virginia
2 reviews
0 helpful votes
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Great job!
May 14, 2021

Plants arrived stressed but coming back now nicely

Date of experience: May 14, 2021
Maine
2 reviews
0 helpful votes
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As advertised
May 14, 2021

Quick and easy. Had to wait in my region due to potential frost but communication was good

Date of experience: May 14, 2021
Utah
1 review
0 helpful votes
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Great experience!
May 14, 2021

I ordered nearly 15 trees last year and they arrived as expected and on time with great quality. I don't have a green thumb and ended up causing some rot disease with overwatering or not enough watering. They honored the warranty without issue and I was able to replace the ones that died.

I would highly recommend BrighterBlooms given the service, quality, and care they show. Thank you!

Date of experience: May 13, 2021
Texas
2 reviews
0 helpful votes
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Lady Banks Roses.
May 13, 2021

Very pleased with the quality of the roses. I will order again,

Date of experience: May 13, 2021
New York
1 review
0 helpful votes
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Try it, you 'll like it!
May 13, 2021

Products seem to be of good quality. Planted and hope all goes well.

Date of experience: May 13, 2021
North Carolina
1 review
0 helpful votes
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Package issues
May 13, 2021

Package was loose and caused damage to coffee plant

Date of experience: May 13, 2021