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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Poland
1 review
0 helpful votes
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Quality
May 17, 2021

Tree looks dead, only a few leaves and the root ball is extremely small. Took 8 days to get to us. We planted it but not sure it will make it.

Date of experience: May 16, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Kentucky
1 review
0 helpful votes
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Dogwood tree
May 16, 2021

The first tree I ordered and it was shipped to me there wasn't a single leaf on it it was completely dead so I called and got a second tree since it came in today imagine that it had leaves all over the entire tree thank you

Date of experience: May 16, 2021
Ohio
1 review
0 helpful votes
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Banana trees
May 16, 2021

4 of the leaves were damaged and I had to cut them off I hope they grow ok

Date of experience: May 16, 2021
Ohio
1 review
0 helpful votes
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Searched the internet, I found the tree I wanted, I ordered it and it was delivered in days. Fast and easy.

Date of experience: May 16, 2021
California
1 review
0 helpful votes
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Beautiful flowers
May 16, 2021

Overall the price was great and the flowers and the arrangements were very nice!

Date of experience: May 16, 2021
New Jersey
1 review
0 helpful votes
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Very efficient, tree seems healthy and was packed well

Date of experience: May 16, 2021

Very efficient, tree seems healthy and was packed well

Date of experience: May 16, 2021
Missouri
1 review
0 helpful votes
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Tree can to us damaged
May 17, 2021

The trees box was opened (everything for the order was there, but 3 major limbs were broken off! We are hoping the tree did survive, but we were disappointed in the condition of the shipping box and tree when it did arrive!

Date of experience: May 16, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Sad Tree
May 16, 2021

My overall experience was positive. Sadly my tree did not do well in traveling. BrighterBlooms was and still is very supportive. They told me to wait a few weeks to see if it rejuvenates itself.

Date of experience: May 16, 2021
Pennsylvania
1 review
0 helpful votes
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WHATRIGHTLOOKSLIKE
May 16, 2021
Updated review

First time buyers an very satisfied. Did not need to follow up with my order.

Date of experience: May 15, 2021

Too many system errors
April 26, 2021
Previous review

Too many system errors

Date of experience: April 24, 2021
Colorado
1 review
1 helpful vote
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Late delivery, sad plants
May 17, 2021

Our delivery came late and the trees we had ordered paid the price. They looked pretty dry and unhappy upon arrival. Had some broken branches. We did not complain because although it will take some time, the trees will recover and we were aware there were no more in stock. I do not necessarily believe that your company could have done anything differently with shipping times running late across the country.

Date of experience: May 15, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Virginia
1 review
0 helpful votes
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Very pleased with my tree
May 16, 2021

Was so pleased with my tree when it arrived it was in great shape

Date of experience: May 15, 2021
Pennsylvania
1 review
0 helpful votes
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Great tree
May 15, 2021

My autumn cherry tree arrived very healthy, and, without any issues. I cannot wait to see it grow.

Date of experience: May 15, 2021
Massachusetts
1 review
0 helpful votes
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Healthy, vibrant plants,
May 15, 2021

Plants are shipped in pots or with a burlap wrapped root ball, in dirt and then also with plastic bags around the pots/burlap. The packaging is sturdy and stapled and plants arrive in great condition!

Date of experience: May 15, 2021
Tennessee
1 review
0 helpful votes
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Great Windmill PalmI
May 15, 2021
Updated review

I ordered a Windmill palm tree for my wife for our 22nd anniversary. She couldn't have been happier. It arrived in great condition. There are instructions on the website as to how to get the best out of it. So far, it's doing great! Thanks very much Brighter Blooms!

Date of experience: May 15, 2021

Easy to check out
March 11, 2021
Previous review

Easy to check out

Date of experience: March 11, 2021
North Carolina
4 reviews
0 helpful votes
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Beautiful and Healthy
May 15, 2021

My beautiful, healthy, spectacular Carolina Sapphire is one of the jewels in my Forest! Perfect in every way! Thank you so very very much!

Date of experience: May 15, 2021
New Jersey
1 review
0 helpful votes
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Good experience
May 15, 2021

We got the tree promptly and so far so good. Very healthy and doing well.

Date of experience: May 15, 2021
New York
1 review
0 helpful votes
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LSU purple fig tree
May 15, 2021

The fig tree was in very good shape upon arrival. It was already thriving when I transplanted it.

Date of experience: May 15, 2021
Florida
2 reviews
0 helpful votes
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Excellent plants
May 15, 2021
Updated review

Plants arrived quickly, and in excellent condition. They are thriving in large pots. Very pleased.

Date of experience: May 15, 2021

Need to repeatedly re-enter information is ridiculous
April 24, 2021
Previous review

Need to repeatedly re-enter information is ridiculous

Date of experience: April 23, 2021
West Virginia
2 reviews
0 helpful votes
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I liked the pictures of the mature product. The pictures of the fruit made me pick which cherry trees I wanted.

Date of experience: May 15, 2021
Maryland
1 review
0 helpful votes
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Beautiful
May 15, 2021

I got the lavender topiary. It came with blooms on it and it is so beautiful.

Date of experience: May 14, 2021