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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Site is easy to navigate. Many wonderful choices of trees and colors.
Best customer service I have received in a very long time! Very prompt and honest!
Best customer service I have received in a very long time! Very prompt and honest!
The tree I ordered came fast and in great condition and js doing very well a couple weeks later. Very satisfied.
I paid extra for a very large tree (both for the tree and extra shipping). When it arrived it had NO feeder roots at all and the larger roots were pruned so severely that I have small household broom heads that are bigger. There's virtually nothing holding this tree upright once planted.
I order 12 skip laurel plants they are beautiful and healthy, thinking if ordering another 12 plants!
When I received the tree I ordered, it was nearly dead in appearance, and I don't think I'm going to get it to survive. The camellias look like they might, though. The free tree they sent wasn't the tree I thought it was going to be so not sure it will survive either.
We are so so very sorry to hear this and are reaching out privately to offer further assistance.
My previous lemon tree died. I received a gift card to use toward a replacement. It was so easy for me to order a replacement at a time when the plant would not be stressed by winter weather in Montana.
My previous lemon tree died. I received a gift card to use toward a replacement. It was so easy for me to order a replacement at a time when the plant would not be stressed by winter weather in Montana.
Received my trees in 3-4 days with moisture still in the containers. Planted upon arrival and after a week trees look good.
I bought a lemon tree from this site and it produced lemon's right away. I then ordered hydrangeas and they seemed a bit battered but with a good watering the perked up right away. My only issue is that I tried to order a tangerine tree and after the purchase received an email saying my order was canceled because it could not be sent to CA. I just found it weird as most of the countries tangerines are grown in CA. They should have a question of state before you place your order.
Beautiful tree, fast service, reliable email updates. Will definitely recommend and shop with Brighterblooms again!
There was some damage to the shrub due to the fact the box they were in was placed on its end and
The shrubs collided. I think they will be fine.
Butterfly shrubs arrived healthy and have flourished since transplanting in the ground.
I was worried about buying a lemon tree online but my local nursery ordered some months ago and they didn't come in. I was impressed of the quality of tree I received, especially after being shipped. The tree is still doing great a couple of weeks later and I don't even think it lost any leaves!
Placed an order, was told 3 weeks, they added 8 weeks on the delivery date so waited 3 months before receiving our trees out of 20 trees which were only tiny baby trees, 8 Died and they do not warrant a replacement. They are a ripe off.
We are so very sorry to hear this and are reaching out privately to gather further information and offer assistance!
Time will tell how my tree will do but they did a great job packing it and the tree looks really healthy and thriving.
I received my trees but they were delivered next door. The peach tree is beautiful and the weeping cherry is adequate but the dogwood was three leaves on a skinny stick! I hope it takes.
The site was easy to navigate, the plant arrived in good condition, very healthy looking.
Everything came as expected. I planted the next day and I have not had any problems since then.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so very sorry to hear this and are reaching out privately to offer further assistance.