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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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New York
2 reviews
0 helpful votes
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Well packed and shipped quickly
May 18, 2021
Updated review

Site is easy to navigate. Many wonderful choices of trees and colors.

Date of experience: May 18, 2021

Site is easy to navigate
April 26, 2021
Previous review

Site is easy to navigate.

Date of experience: April 26, 2021
Georgia
1 review
0 helpful votes
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Great Customer Service!
May 18, 2021
Updated review

Best customer service I have received in a very long time! Very prompt and honest!

Date of experience: May 18, 2021

Best customer service I have received in a very long...
April 26, 2021
Previous review

Best customer service I have received in a very long time! Very prompt and honest!

Date of experience: April 26, 2021
Illinois
1 review
0 helpful votes
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Very satisfied
May 18, 2021

The tree I ordered came fast and in great condition and js doing very well a couple weeks later. Very satisfied.

Date of experience: May 18, 2021
New York
1 review
0 helpful votes
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I paid extra for a very large tree (both for the tree and extra shipping). When it arrived it had NO feeder roots at all and the larger roots were pruned so severely that I have small household broom heads that are bigger. There's virtually nothing holding this tree upright once planted.

Date of experience: May 17, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Rhode Island
1 review
0 helpful votes
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Beau try idyl Skip Laurels
May 17, 2021

I order 12 skip laurel plants they are beautiful and healthy, thinking if ordering another 12 plants!

Date of experience: May 17, 2021
Colorado
1 review
0 helpful votes
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When I received the tree I ordered, it was nearly dead in appearance, and I don't think I'm going to get it to survive. The camellias look like they might, though. The free tree they sent wasn't the tree I thought it was going to be so not sure it will survive either.

Date of experience: May 17, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so so very sorry to hear this and are reaching out privately to offer further assistance.

Illinois
1 review
0 helpful votes
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Outstanding help. My new tree looks great.
May 17, 2021
Updated review

My previous lemon tree died. I received a gift card to use toward a replacement. It was so easy for me to order a replacement at a time when the plant would not be stressed by winter weather in Montana.

Date of experience: May 17, 2021

My previous lemon tree died
April 25, 2021
Previous review

My previous lemon tree died. I received a gift card to use toward a replacement. It was so easy for me to order a replacement at a time when the plant would not be stressed by winter weather in Montana.

Date of experience: April 25, 2021
Missouri
1 review
0 helpful votes
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Great Service & Product
May 17, 2021

Received my trees in 3-4 days with moisture still in the containers. Planted upon arrival and after a week trees look good.

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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Great product
May 17, 2021

I bought a lemon tree from this site and it produced lemon's right away. I then ordered hydrangeas and they seemed a bit battered but with a good watering the perked up right away. My only issue is that I tried to order a tangerine tree and after the purchase received an email saying my order was canceled because it could not be sent to CA. I just found it weird as most of the countries tangerines are grown in CA. They should have a question of state before you place your order.

Date of experience: May 17, 2021
Iowa
1 review
0 helpful votes
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Awesome service!
May 17, 2021

Beautiful tree, fast service, reliable email updates. Will definitely recommend and shop with Brighterblooms again!

Date of experience: May 17, 2021
Illinois
2 reviews
0 helpful votes
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Boxwood shrub
May 17, 2021

There was some damage to the shrub due to the fact the box they were in was placed on its end and
The shrubs collided. I think they will be fine.

Date of experience: May 17, 2021
Colorado
1 review
0 helpful votes
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Great
May 17, 2021

Product was as described and was received in a timely manner. Will order from them again

Date of experience: May 17, 2021
Arkansas
1 review
0 helpful votes
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Nice Products
May 17, 2021

It was fairly simple to plant now we will see what happens.

Date of experience: May 17, 2021
Oklahoma
4 reviews
0 helpful votes
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Butterfly shrubs arrived healthy and have flourished since transplanting in the ground.

Date of experience: May 16, 2021
Colorado
1 review
0 helpful votes
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Good Quality Tree
May 17, 2021

I was worried about buying a lemon tree online but my local nursery ordered some months ago and they didn't come in. I was impressed of the quality of tree I received, especially after being shipped. The tree is still doing great a couple of weeks later and I don't even think it lost any leaves!

Date of experience: May 16, 2021
Colorado
1 review
0 helpful votes
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Very dissatisfied
June 16, 2021

Placed an order, was told 3 weeks, they added 8 weeks on the delivery date so waited 3 months before receiving our trees out of 20 trees which were only tiny baby trees, 8 Died and they do not warrant a replacement. They are a ripe off.

Date of experience: May 16, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to gather further information and offer assistance!

New Jersey
1 review
0 helpful votes
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Cherry tree and soil
May 17, 2021

Time will tell how my tree will do but they did a great job packing it and the tree looks really healthy and thriving.

Date of experience: May 16, 2021
New Hampshire
1 review
0 helpful votes
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Three trees
May 16, 2021

I received my trees but they were delivered next door. The peach tree is beautiful and the weeping cherry is adequate but the dogwood was three leaves on a skinny stick! I hope it takes.

Date of experience: May 16, 2021
New York
1 review
0 helpful votes
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Healthy plant
May 16, 2021

The site was easy to navigate, the plant arrived in good condition, very healthy looking.

Date of experience: May 16, 2021
New Jersey
1 review
0 helpful votes
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Everything came as expected. I planted the next day and I have not had any problems since then.

Date of experience: May 16, 2021