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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Kentucky
1 review
0 helpful votes
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Satisfied Customer
May 20, 2021

Received my Red Coral Bark Japanese Maple in excellent condition. Leaves were still green and just a very few leaves browned. It was the right height and met my expectations. Shipment came as scheduled and I was notified of its arrival. Great Job

Date of experience: May 20, 2021
Virginia
3 reviews
8 helpful votes
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Autumn Blaze Maple Tree
May 20, 2021

The tree was a little too tall for the box, so when it was unpackaged, a little over a foot of the stalk was bent. I have tied a bamboo stick to the bent portion in hopes that it will straighten.

Date of experience: May 20, 2021
California
2 reviews
0 helpful votes
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Very Happy
May 20, 2021

I ordered several fruit trees and sadly 1 of the pear trees had a bad break. I called customer service and send a photo of the damage, they promptly send out a replacement and apologized. A few days later the replacement showed up undamaged lick all the others. I planted it immediately just in time for the last 2 weeks of scattered showers. They all seem to be doing well. I'm very happy with everything

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Beautiful tree but frustrating website
May 21, 2021
Updated review

The price quoted almost doubled when I got to shipping. And then in order to get free shipping you have to spend a certain amount of money which puts you into the website hunting around and I ended up getting, too busy to place my order and forgetting. If this wasn't something my mom really wanted I would have gone somewhere else because I found hunting for products in order to make them add up to a certain amount so I could get "free shipping", quite frustrating,

Date of experience: May 20, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so so very sorry to hear this and if you end up needing anything at all, please do not hesitate to make us aware. We will be here for you in any way that we can!


Beautiful tree but frustrating website
May 21, 2021
Previous review

The price quoted almost doubled when I got to shipping. And then in order to get free shipping you have to spend a certain amount of money which puts you into the website hunting around and I ended up getting, too busy to place my order and forgetting. If this wasn't something my mom really wanted I would have gone somewhere else because I found hunting for products That added up to a certain amount so I can get free shipping, quite frustrating.

Date of experience: May 20, 2021

The price quoted almost doubled when I got to shipping
May 29, 2021
Previous review

The price quoted almost doubled when I got to shipping. And then in order to get free shipping you have to spend a certain amount of money which puts you into the website hunting around and I ended up getting, too busy to place my order and forgetting. If this wasn't something my mom really wanted I would have gone somewhere else because I found hunting for products That added up to a certain amount so I can get free shipping, quite frustrating.

Date of experience: April 29, 2021
New Jersey
1 review
0 helpful votes
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Fast and great plant
May 20, 2021
Updated review

Quick service and our tree came intact and healthy!

Date of experience: May 20, 2021

Easy to use
April 24, 2021
Previous review

Easy to use

Date of experience: April 24, 2021
California
1 review
0 helpful votes
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Seems ok so far
May 20, 2021

We got our tree in a timely manner, we planted it right away and it still seems to be doing well. The only issue is that the top leaves were black and dead looking when we got it.

Date of experience: May 19, 2021
Massachusetts
2 reviews
0 helpful votes
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Health plants arrive quickly.
May 20, 2021

Overall very happy with service and products. Sometimes I'm surprised by grafted trees and didn't know, generally prefer non-grafted due to the scar. Not sure if I just missed that when ordering.

Date of experience: May 19, 2021
California
1 review
0 helpful votes
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Great Gardenia
May 19, 2021

The Patio Gardenia Tree we ordered arrived in good shape & looked exactly as it was described on your web site. There were complete instructions on how to replant it. It appears to be acclimating to our California climate & is doing well.

Date of experience: May 19, 2021
Ohio
2 reviews
0 helpful votes
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Broken tree
May 19, 2021

One of the trees I received was broken when I got them, I called them, uploaded a picture and received a new tree in a few days, customer service was great and the trees are nice

Date of experience: May 19, 2021
Utah
1 review
0 helpful votes
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On time. Great product. It's unusual to find an on-line retailer of plans that gets great reviews for the quality of their product. Brighter Blooms does! It's a lot easier to promise a great plant and deliver a substandard one. Usually the customer just accepts it. Not Brighter Blooms! The hype is real!

Date of experience: May 19, 2021
Idaho
1 review
0 helpful votes
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Excellent
May 19, 2021

I'm so happy with my little lemon tree! It looks very healthy.

Date of experience: May 19, 2021
Maryland
1 review
0 helpful votes
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Gift for mother
May 19, 2021

Website was easy to navigate and found what I needed.

Date of experience: May 19, 2021
Arkansas
2 reviews
0 helpful votes
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While I had a great experience with the items shipped and received, I will unashamedly describe that FedEx had absolutely demolished the box. The box was split open, as well as folded almost in half. The items inside seem to be suitable and have survived up to this point, but the root bag on one of them had been damaged, rendering the 'ball' unrecoverable--once again, a FedEx issue. Shipping was on time as expected, and other than the box looking like it had been punted the entire trip, everything was fine.

Date of experience: May 19, 2021
Washington
1 review
0 helpful votes
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Product arrived dead
May 21, 2021

Incredibly disappointing. I contacted the company immediately and was told to wait. I belong to several gardening groups one with 7000 members. I will be letting them all know how this was handled

Date of experience: May 18, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear your concerns and are reaching out privately to offer further assistance.

Louisiana
1 review
0 helpful votes
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Blaze Maple tree
May 19, 2021

I ordered 4 blaze maple trees 5-6 ft. They seem to be packaged well and shipping was rather quick. I wish they were a little cheaper bc I would have ordered more but happy so far with what I got.

Date of experience: May 18, 2021
New York
1 review
0 helpful votes
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I THOUGHT I DID THIS ALREADY!
May 18, 2021

ON TIME
AS PRESENTED
PLANTS IN GOOD SHAPE
IN GROUND AND APPEAR TO BE THRIVING
IN YONKERS NY NOT TOO MUCH ROOM FOR FURTHER PLANTINGS

Date of experience: May 18, 2021
Oklahoma
1 review
0 helpful votes
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Cherokee dogwood tree
May 18, 2021

Helpful information provided about the tree for the location of planting and the procedure to order and plant. Delivered in excellent condition. The warranty was a definite positive selling point

Date of experience: May 18, 2021
New Mexico
1 review
0 helpful votes
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Great Company
May 18, 2021

They delivered just what they said they would. The delivery of our trees was handled with care. The trees were the sized described and the trees sprouted leaves quickly this Spring.

Date of experience: May 18, 2021
Alabama
1 review
0 helpful votes
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Clematis Armandii
May 18, 2021

I ordered two Clematis Armandii vines and they arrived much quicker than I expected. The packaging nicely preserved the plants and made it easy to transfer them. The plants were very healthy went they arrived and they're thriving now. I would definitely order again from Brighter Blooms!

Date of experience: May 18, 2021
Oklahoma
2 reviews
0 helpful votes
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If my plant are as you say and healthy I will be ordering more.

Date of experience: May 18, 2021

If my plant are as you say and healthy I will be ordering...
April 27, 2021
Previous review

If my plant are as you say and healthy I will be ordering more.

Date of experience: April 27, 2021