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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Minnesota
2 reviews
0 helpful votes
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Cherry tree
May 22, 2021

Prompt service
Leaves wilting badly. Had to cut branches back.

Date of experience: May 22, 2021
Texas
2 reviews
0 helpful votes
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Beautiful tree.
May 22, 2021
Updated review

Easy and I found what I was looking for. The tree arrived in great shape.

Date of experience: May 21, 2021

Easy and I found what I was looking for
April 30, 2021
Previous review

Easy and I found what I was looking for.

Date of experience: April 30, 2021
California
2 reviews
0 helpful votes
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Superior service
May 22, 2021

I had a problem with a plant I ordered. Brown leaves. I called and customer service was superior.
Today, I received the replacement plant. The new arrival has a damaged leaf, also brown.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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Purple Bougainville desperation
May 22, 2021
Updated review

Lost two spectacular Bougainvilles in our freeze. Looked everywhere and finally found them with y'all. They are great plants and before long they will be gorgeous!

Date of experience: May 21, 2021

So far good
April 30, 2021
Previous review

So far good

Date of experience: April 30, 2021
New Mexico
1 review
0 helpful votes
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New Palms
May 22, 2021
Updated review

Jason was very helpful. He showed me how to see if particular palms could ship to Texas. Very professional! One palm arrived with a couple of branches folded underneath it. But I am following the directions. I hope they come back!

Date of experience: May 21, 2021

Jason was very helpful
April 29, 2021
Previous review

Jason was very helpful. He showed me how to see if particular palms could ship to Texas. Very professional!

Date of experience: April 29, 2021
South Dakota
1 review
0 helpful votes
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Operator error
May 21, 2021

I thought I had requested to have my order delivered to friends for Mother's Day. However, I messed it up and it came to my home when I did not have a chance to plant it.

Date of experience: May 21, 2021
New York
1 review
0 helpful votes
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I ordered 2 radiant peach trees.
They are suffering. The leaves are brown, wilted, falling off.
I have planted apple trees next to them and they're doing amazing and flourishing.
I'm going to try a fungicide to see if that helps my peach trees. I have no idea if they arrived with fungus or not, but they are definitely suffering and they were very expensive.

Date of experience: May 21, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Gardenias and Avocado tree
May 21, 2021

The ordering process was easy. I received the order in a timely manner. The avocado tree has been potted and doing well. I ordered small gardenia shrubs and they haven't bloomed yet and one of them has lots of yellow leaves. That is the reason for the four stars. I'll need another month to see how they continue to grow.

Date of experience: May 21, 2021
Florida
1 review
0 helpful votes
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Beautiful Rose Tree
May 21, 2021

Great overall experience. Received what was shown. Great packaging, arrived safely and in excellent condition. Size was as advertised. Tree was blooming within a week of planting.

Date of experience: May 21, 2021
Michigan
1 review
0 helpful votes
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Pretty good
May 21, 2021

It was easy to buy. The updates for delivery were nice. Tree looked pretty sad when we got it but hopefully we can bring the little guy back!

Date of experience: May 21, 2021
Georgia
1 review
0 helpful votes
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~ ALL PLANTS ARRIVED AS PREDICTED
~ ALL PACKED IN ONE BOX
~ THE VITEX TREE WAS MUCH SMALLER THAN THE DESCRIPTION FOR THE CONTAINER PURCHASED
~ PLANTS DO NOT LOOK HEALTHY - NOT AS HEALTHY AS I HAVE SEEN LOCALLY. PLANTS LOOKED AS IF THEY HAD NOT BEEN WATERED OR TAKEN CARE OF PROPERLY.
~ COST WAS EXTREMELY HIGHER THAN LOCAL PRICES, THAT I DISCOVERED AFTER I ORDERED THESE 3. ( COSTS WERE DOUBLED THE PRICE THAT I FOUND AFTER ORDERING.)
~ I HAVE PLANTED, FERTILIZED AND WATERED FAITHFULLY.
~ PLANTS SEEM TO BE IMPROVING SLIGHTLY. HOWEVER, WHEN I FOUND THESE SELECTIONS LOCALLY, PURCHASED THEM AND PLANTED THEM. THEY ARE GROWING MUCH FASTER THAN THE ONES THAT I PURCHASED FROM BrighterBlooms.com.
~ I AM DISAPPOINTED IN THESE 3.
~

Date of experience: May 21, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Virginia
2 reviews
0 helpful votes
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Beautiful
May 21, 2021
Updated review

Such a beautiful magnolia tree. It arrived quickly, in beautiful, healthy condition.

Date of experience: May 21, 2021

So quick and painless
April 28, 2021
Previous review

So quick and painless

Date of experience: April 28, 2021
New Jersey
1 review
0 helpful votes
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Lemon tree my pretty!
May 21, 2021

I always wanted a Lemon tree, and ordered one from Brighter Blooms. It came pretty quick, and was really healthy. It also came with a lot of information of how to take care of it. I will differently order from them again!

Date of experience: May 21, 2021
Kentucky
1 review
0 helpful votes
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Dogwoods
May 25, 2021

I have ordered three Dogwood trees this year being my first with your company, I was impressed with the first order but was upset of quality and size of order 2& 3 neither arrived at the 3-5 ft but just under 2 1/2 feet y'all also the drop ball these plants were in neither had a tie close to the rootball around the trunk of the tree, so during shipping of course everything was scattered in the box. I went ahead and planted them hoping they will survive. Almost $250 shot because lack of attention to detail who packaged order. I totally understand pruning prior to shipping but these last two spindly trees were less diameter of of pencil, definitely not what the first order arrived greatly packaged. I have concerns now as to order any further or not as if being sucked in by sending one good plant then very premature not as advertised plants. Respectfully Roger Goodman

Date of experience: May 21, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear this and are reaching out privately to assist you further.

Connecticut
1 review
0 helpful votes
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Ok Products
May 21, 2021

I have ordered from brighter blooms in the past and was satisfied. Plants this time came in very dry and a couple plants already looked dead in the package.

Date of experience: May 21, 2021
Oklahoma
1 review
0 helpful votes
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Weeping tree
May 21, 2021

Shopping experience was very easy and shipping was great as well, however I believe the tree has died and it doesnt appear to be doing well. We recently bought more from you and they all have done well.

Date of experience: May 21, 2021
New Jersey
1 review
0 helpful votes
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Arbor Day free Tree
May 21, 2021

Decided to go with brighter blooms because the free tree was a dogwood. I also ordered an arbequina olive tree and 10 lavender plants. When the package arrived I thought there was a dead branch broken off of the olive tree, but turns out that was the free dogwood. It was dead already. I purchased insurance but it doesn't apply to the free tree. The lavender look healthy but are a lot smaller than what I was expecting for the price.

Date of experience: May 21, 2021
Virginia
1 review
0 helpful votes
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Great quality
May 21, 2021
Updated review

Have purchased the same tree in the fall. Beautiful tree.

Date of experience: May 21, 2021

Have purchased the same tree in the fall
April 29, 2021
Previous review

Have purchased the same tree in the fall. Beautiful tree.

Date of experience: April 29, 2021
North Carolina
1 review
0 helpful votes
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Dogwood order
May 21, 2021

Great service and fast delivery. Products arrived intact.

Date of experience: May 20, 2021
New Mexico
2 reviews
0 helpful votes
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Great Company
May 21, 2021

Nice to deal with. Plants in great shape. Great choices.

Date of experience: May 20, 2021