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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Prompt service
Leaves wilting badly. Had to cut branches back.
Easy and I found what I was looking for. The tree arrived in great shape.
Easy and I found what I was looking for.
I had a problem with a plant I ordered. Brown leaves. I called and customer service was superior.
Today, I received the replacement plant. The new arrival has a damaged leaf, also brown.
Lost two spectacular Bougainvilles in our freeze. Looked everywhere and finally found them with y'all. They are great plants and before long they will be gorgeous!
Jason was very helpful. He showed me how to see if particular palms could ship to Texas. Very professional! One palm arrived with a couple of branches folded underneath it. But I am following the directions. I hope they come back!
Jason was very helpful. He showed me how to see if particular palms could ship to Texas. Very professional!
I thought I had requested to have my order delivered to friends for Mother's Day. However, I messed it up and it came to my home when I did not have a chance to plant it.
I ordered 2 radiant peach trees.
They are suffering. The leaves are brown, wilted, falling off.
I have planted apple trees next to them and they're doing amazing and flourishing.
I'm going to try a fungicide to see if that helps my peach trees. I have no idea if they arrived with fungus or not, but they are definitely suffering and they were very expensive.
The ordering process was easy. I received the order in a timely manner. The avocado tree has been potted and doing well. I ordered small gardenia shrubs and they haven't bloomed yet and one of them has lots of yellow leaves. That is the reason for the four stars. I'll need another month to see how they continue to grow.
Great overall experience. Received what was shown. Great packaging, arrived safely and in excellent condition. Size was as advertised. Tree was blooming within a week of planting.
It was easy to buy. The updates for delivery were nice. Tree looked pretty sad when we got it but hopefully we can bring the little guy back!
~ ALL PLANTS ARRIVED AS PREDICTED
~ ALL PACKED IN ONE BOX
~ THE VITEX TREE WAS MUCH SMALLER THAN THE DESCRIPTION FOR THE CONTAINER PURCHASED
~ PLANTS DO NOT LOOK HEALTHY - NOT AS HEALTHY AS I HAVE SEEN LOCALLY. PLANTS LOOKED AS IF THEY HAD NOT BEEN WATERED OR TAKEN CARE OF PROPERLY.
~ COST WAS EXTREMELY HIGHER THAN LOCAL PRICES, THAT I DISCOVERED AFTER I ORDERED THESE 3. ( COSTS WERE DOUBLED THE PRICE THAT I FOUND AFTER ORDERING.)
~ I HAVE PLANTED, FERTILIZED AND WATERED FAITHFULLY.
~ PLANTS SEEM TO BE IMPROVING SLIGHTLY. HOWEVER, WHEN I FOUND THESE SELECTIONS LOCALLY, PURCHASED THEM AND PLANTED THEM. THEY ARE GROWING MUCH FASTER THAN THE ONES THAT I PURCHASED FROM BrighterBlooms.com.
~ I AM DISAPPOINTED IN THESE 3.
~
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Such a beautiful magnolia tree. It arrived quickly, in beautiful, healthy condition.
I always wanted a Lemon tree, and ordered one from Brighter Blooms. It came pretty quick, and was really healthy. It also came with a lot of information of how to take care of it. I will differently order from them again!
I have ordered three Dogwood trees this year being my first with your company, I was impressed with the first order but was upset of quality and size of order 2& 3 neither arrived at the 3-5 ft but just under 2 1/2 feet y'all also the drop ball these plants were in neither had a tie close to the rootball around the trunk of the tree, so during shipping of course everything was scattered in the box. I went ahead and planted them hoping they will survive. Almost $250 shot because lack of attention to detail who packaged order. I totally understand pruning prior to shipping but these last two spindly trees were less diameter of of pencil, definitely not what the first order arrived greatly packaged. I have concerns now as to order any further or not as if being sucked in by sending one good plant then very premature not as advertised plants. Respectfully Roger Goodman
We are so sorry to hear this and are reaching out privately to assist you further.
I have ordered from brighter blooms in the past and was satisfied. Plants this time came in very dry and a couple plants already looked dead in the package.
Shopping experience was very easy and shipping was great as well, however I believe the tree has died and it doesnt appear to be doing well. We recently bought more from you and they all have done well.
Decided to go with brighter blooms because the free tree was a dogwood. I also ordered an arbequina olive tree and 10 lavender plants. When the package arrived I thought there was a dead branch broken off of the olive tree, but turns out that was the free dogwood. It was dead already. I purchased insurance but it doesn't apply to the free tree. The lavender look healthy but are a lot smaller than what I was expecting for the price.
Have purchased the same tree in the fall. Beautiful tree.
Nice to deal with. Plants in great shape. Great choices.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so very sorry to hear this and are reaching out privately to offer further assistance.