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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Texas
1 review
0 helpful votes
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Plants are barely adequate
May 25, 2021

Plants did not like a k healthy. Definitely not worth the price.

Date of experience: May 23, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Indiana
1 review
0 helpful votes
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Great trees, arrived on time
May 24, 2021

I ordered two trees and am very happy with them! A branch on one tree was broken, but the tree will be able to recover.

Date of experience: May 23, 2021
Pennsylvania
1 review
0 helpful votes
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EXCELLENT TREES
May 24, 2021

My trees have been planted about 9 days. They started growing right away, about the 2nd day, I, ve been watering them daily. Thanks for a quality product. Later Denny

Date of experience: May 23, 2021
California
1 review
0 helpful votes
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Ordering was easy. Product was not received in good shape, especially got the price of the rose bush,

Date of experience: May 23, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Healthy Tree
May 23, 2021

I was so happy with the dogwood tree I received. If anything, it was even taller than what I expected. It has done well since I planted it a few weeks ago. I am very happy!

Date of experience: May 23, 2021
Colorado
1 review
0 helpful votes
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Wonderful & Seamless
May 23, 2021

Brighter Blooms family was so fantastic and friendly, easy to work with and made all my tweaks possible!

Date of experience: May 23, 2021
New York
1 review
0 helpful votes
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Apple tree fig tree snow fountain cherry tree
May 23, 2021
Updated review

The people at brighter blooms were very helpful. The trees I received even though the fig tree was smaller than I thought it would be they are all doing very well and growing very fast.

Date of experience: May 23, 2021

Excellent website very informative
May 2, 2021
Previous review

Excellent website very informative.

Date of experience: May 2, 2021
District of Columbia
1 review
0 helpful votes
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Beautiful cranberry viburnum
May 23, 2021

Beautiful cranberry viburnum arrived in great condition and is doing well in the ground!

Date of experience: May 23, 2021
Michigan
4 reviews
0 helpful votes
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First tree was struggling and just not looking good. Notified Brighter Blooms and replacement on the way!

Date of experience: May 23, 2021
Massachusetts
2 reviews
0 helpful votes
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Excellent Plants!
May 23, 2021

The plants came well packaged and very healthy and are growing beautifully!

Date of experience: May 23, 2021
Georgia
1 review
0 helpful votes
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I've orders from brighter blooms multiple times now and am always pleased with the plants and the quick delivery!

Date of experience: May 23, 2021
New York
1 review
0 helpful votes
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First time buyer
May 23, 2021

Nice pictures of the products and good explanations. Only took a few days to receive my plant. It arrived in good shape and looked healthy.

Date of experience: May 23, 2021
New Hampshire
1 review
0 helpful votes
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Love it!
May 23, 2021

I bought and planted this lavender rhododendron in august 2019, in the spring of 2020 there was only 1 bud on it and I was pretty upset. Then this spring(2021) the amount of buds that are blooming are amazing! So many! I love it!

Date of experience: May 22, 2021
Virginia
1 review
0 helpful votes
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Great experience
May 22, 2021
Updated review

The Lady Banks rose arrived, on the schedule provided and was in excellent condition. I can't wait to see it grow and look forward to beautiful blooms in the future! Thanks!

Date of experience: May 22, 2021

Thanks, looking forward to my lady banks!
April 30, 2021
Previous review

Thanks, looking forward to my lady banks!

Date of experience: April 30, 2021
Maryland
1 review
0 helpful votes
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First time ordering
May 25, 2021

Easy to order however, the potting soil package broke and spilled inside the packaging. The lilac tree little wood stake isnt very effective, it broke on a windy day. The tree is leaning towards the sun. Maybe better to have planted it in a pot than in the yard?

Date of experience: May 22, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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A Little Worn
May 22, 2021

I ordered yellow rose bushes, and they arrived in a timely manner with some blooms still intact. We planted them within a couple of days, and now they are getting plenty of sunshine and rain. They have some new growth, and I am cautiously optimistic they will do well.

Date of experience: May 22, 2021
Tennessee
1 review
0 helpful votes
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Customer service
May 22, 2021

I had one tree that was damaged during shipping. They responded quickly and another replacement was at my door within 3 days free of charge!

Date of experience: May 22, 2021
Minnesota
1 review
0 helpful votes
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I purchased bulletproof roses and royal smokebush. They arrived well packaged. All plants are growing well in my garden right now. I am very pleased with my purchase. Thank you!

Date of experience: May 22, 2021
Georgia
1 review
0 helpful votes
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Great Customer Service
May 22, 2021

I became quite worried about the Avocado tree I order. Tracking the shipment, I found it had been in Macon Ga for 4-5 days. The tree was in fairly good shape with only a few brown leaves. I reached out to your customer service and the lady I talked to was very helpful with my questions.
Overall my experience with Brighter Blooms has been top notch. I have a 4 star only because of shipping realizing that the pandemic has created some problems.

Date of experience: May 22, 2021
Wisconsin
1 review
0 helpful votes
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Honey crisp apple tree
May 22, 2021
Updated review

Shipping fast buying great just a little concerned about honeycrisp tree looks a bit rough or tree 4 apple choice is doing great just wondering

Date of experience: May 22, 2021

Honcrisp apple tree
May 19, 2021
Previous review

Shipping fast buying great just a little concerned about honeycrisp tree looks a bit rough or tree 4 apple choice is doing great just wondering

Date of experience: May 19, 2021