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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Stupid happy! Thank you for a healthy beautiful tree!
We planted the tree then had high winds and several days of frost. After that we had very hot dry weather. The tree looked sad but I am noticing a lot of new leaves. I am hopeful.
My 96 old mother-in-law always wanted a snowball bush so she now has a 3 gallon plant. She said it almost as tall as she is! Great job!
My Little Miss Figgy tree arrived boxed and within a few days of shipping. The outside of the box had This Side Up on two different sides indicating that Up was in two different directions. Her leaves were significantly curled under and the tree looked very sad and traumatized, as can easily happen with shipping live plants. Rather than assume all was lost, I kept her in her pot and have been keeping her inside until I feel she is recovered enough to be repotted--and after the cicadas are gone. I am hopeful that she will recover fully, but am keeping close tabs on her for now.
Two of my lavender trees did not survive the winter this year. So I ordered two and they are beautiful lavender trees. Planted and they are doing great.
My Mom, loved her new Gardenia tree. They planted it right away.
It was a gift given to the leader of a nonprofit in thanks. She loves it and ordered a second.
This order was a replacement for plants that arrived in very poor condition and subsequently died. The original shipment took a very long time. The folks at Brighter Blooms immediately sent replacement plants which are very healthy and are doing well. Their concern was much appreciated.
I was dissapointed in the condition my tree arrived. I have given it TLC and amended the hole so it has the best possible chance to survive. I only have a few more days one the 30 day money back guaratneee...
The plant that arrived was not healthy. Within a day or two all the leaves and flowers fell off.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Shopping at BrighterBlooms was easy as well informative. The of the information as it pertains to what I am trying to accomplish was perfect and to the point. I have found a new place to buy all the plants I will need.
I'm very pleased with the product and will order again sometime
We are so very sorry to hear this and we are reaching out privately to offer further assistance.
I was surprised that the trees looked like branches stuck into soil, I was expecting them to be fuller.
I am concerned with the tree being deformed as it has a wavy trunk.
The one gallon size plants were quite a bit smaller than I expected - I have bought one gallon size other plants that are much bigger. And the root system was small and looked like the plants had been put into the gallon pot of dirt and they did not originally grow in the pot.
The first shipment arrived broken, and Brighter Blooms replaced the broken plants in short order.
Purchased the Pink Weeping Cherry tree from Brighter Blooms and it arrived in great condition with no damage, very hardy tree. Very happy with the tree and the overall experience.
I ordered 8 trees, a combination of 3 different types. 5 out of the 8 arrived looking healthy. The dogwood trees I ordered looked wilted and distressed. I planted them all the day after they arrived and all are thriving now. About half of the leaves on the dogwood trees ended up dying and falling off, but it's been about 3 weeks since I planted them and they look healthy now.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We are so very sorry to hear this and are reaching out privately to offer further assistance.