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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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New Hampshire
1 review
0 helpful votes
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Hardy chicago fig
May 24, 2021

Stupid happy! Thank you for a healthy beautiful tree!

Date of experience: May 24, 2021
Ohio
2 reviews
0 helpful votes
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The weather didn't help.
May 24, 2021

We planted the tree then had high winds and several days of frost. After that we had very hot dry weather. The tree looked sad but I am noticing a lot of new leaves. I am hopeful.

Date of experience: May 24, 2021
Ohio
1 review
0 helpful votes
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My 96 old mother-in-law always wanted a snowball bush so she now has a 3 gallon plant. She said it almost as tall as she is! Great job!

Date of experience: May 24, 2021
Maryland
1 review
0 helpful votes
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Poor, sad Little Miss Figgy
May 25, 2021

My Little Miss Figgy tree arrived boxed and within a few days of shipping. The outside of the box had This Side Up on two different sides indicating that Up was in two different directions. Her leaves were significantly curled under and the tree looked very sad and traumatized, as can easily happen with shipping live plants. Rather than assume all was lost, I kept her in her pot and have been keeping her inside until I feel she is recovered enough to be repotted--and after the cicadas are gone. I am hopeful that she will recover fully, but am keeping close tabs on her for now.

Date of experience: May 24, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Pennsylvania
1 review
0 helpful votes
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Very nice
May 24, 2021

Two of my lavender trees did not survive the winter this year. So I ordered two and they are beautiful lavender trees. Planted and they are doing great.

Date of experience: May 24, 2021
California
1 review
0 helpful votes
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Gardenia Tree
May 24, 2021

My Mom, loved her new Gardenia tree. They planted it right away.

Date of experience: May 24, 2021
Virginia
1 review
0 helpful votes
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A gift of a tree
May 24, 2021

It was a gift given to the leader of a nonprofit in thanks. She loves it and ordered a second.

Date of experience: May 24, 2021
Alabama
1 review
0 helpful votes
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Happy
May 24, 2021

This order was a replacement for plants that arrived in very poor condition and subsequently died. The original shipment took a very long time. The folks at Brighter Blooms immediately sent replacement plants which are very healthy and are doing well. Their concern was much appreciated.

Date of experience: May 24, 2021
Virginia
1 review
0 helpful votes
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I was dissapointed in the condition my tree arrived. I have given it TLC and amended the hole so it has the best possible chance to survive. I only have a few more days one the 30 day money back guaratneee...

Date of experience: May 24, 2021
Virginia
1 review
0 helpful votes
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Not a healthy plant
May 25, 2021

The plant that arrived was not healthy. Within a day or two all the leaves and flowers fell off.

Date of experience: May 24, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Vast choices of plants
May 24, 2021

Shopping at BrighterBlooms was easy as well informative. The of the information as it pertains to what I am trying to accomplish was perfect and to the point. I have found a new place to buy all the plants I will need.

Date of experience: May 24, 2021
Louisiana
1 review
0 helpful votes
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Reliable company
May 24, 2021

I'm very pleased with the product and will order again sometime

Date of experience: May 24, 2021
Florida
1 review
0 helpful votes
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Not great
May 25, 2021

Roses spent a week in transit. Late for mother's day. Looked very beat up.

Date of experience: May 24, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and we are reaching out privately to offer further assistance.

Wisconsin
3 reviews
9 helpful votes
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Juniper blue spruce
May 24, 2021

I was surprised that the trees looked like branches stuck into soil, I was expecting them to be fuller.

Date of experience: May 24, 2021
Texas
1 review
0 helpful votes
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Okay experience
May 24, 2021

I am concerned with the tree being deformed as it has a wavy trunk.

Date of experience: May 24, 2021
Georgia
1 review
0 helpful votes
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Okay product
May 24, 2021

The one gallon size plants were quite a bit smaller than I expected - I have bought one gallon size other plants that are much bigger. And the root system was small and looked like the plants had been put into the gallon pot of dirt and they did not originally grow in the pot.

Date of experience: May 24, 2021
Maryland
2 reviews
0 helpful votes
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Broken plants replaced!
May 24, 2021

The first shipment arrived broken, and Brighter Blooms replaced the broken plants in short order.

Date of experience: May 24, 2021
Massachusetts
1 review
0 helpful votes
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Satisfied
May 24, 2021

The tree came in, we can't wait to see it grow more. We're satisfied with what we got.

Date of experience: May 23, 2021
Maryland
2 reviews
0 helpful votes
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Weeping Cherry tree
May 24, 2021

Purchased the Pink Weeping Cherry tree from Brighter Blooms and it arrived in great condition with no damage, very hardy tree. Very happy with the tree and the overall experience.

Date of experience: May 23, 2021
Texas
1 review
0 helpful votes
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Trees
May 24, 2021

I ordered 8 trees, a combination of 3 different types. 5 out of the 8 arrived looking healthy. The dogwood trees I ordered looked wilted and distressed. I planted them all the day after they arrived and all are thriving now. About half of the leaves on the dogwood trees ended up dying and falling off, but it's been about 3 weeks since I planted them and they look healthy now.

Date of experience: May 23, 2021