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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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North Dakota
1 review
0 helpful votes
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Arrived quickly, packed very well, tree was in excellent condition.

Date of experience: May 25, 2021
Missouri
1 review
0 helpful votes
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VERY HAPPY CUSTOMER
May 25, 2021

Bulbs arrived neatly packaged in a straw material and they were already had green tops for planting and growing this season. Very satisfied. They even had a great guide inside to tell you how to plant your bulbs--big plus.

Date of experience: May 25, 2021
South Carolina
1 review
0 helpful votes
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? Typical Customer service
May 25, 2021

I told them prior to order Benny delivered that I made a mistake and didn't want the ground cover version but was told " sorry it already shipped".

Date of experience: May 25, 2021
New York
3 reviews
0 helpful votes
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Fast delivery
May 25, 2021

The plant had only two blooms I hope I will see more blooms soon.

Date of experience: May 25, 2021
New York
1 review
0 helpful votes
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Good Experience!
May 25, 2021

Very pleased with service, delivery and plants. The plants arrived promptly and the service department was helpful with questions on planting.

Date of experience: May 25, 2021
Maryland
1 review
0 helpful votes
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Great purchasing experience.
May 25, 2021
Updated review

Great selection! Looking forward to receiving our Autumn Blaze Maple trees.

Date of experience: May 25, 2021

Great selection!
May 4, 2021
Previous review

Great selection! Looking forward to receiving our Autumn Blaze Maple trees.

Date of experience: May 3, 2021
Florida
2 reviews
0 helpful votes
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Amazing
May 25, 2021

The wisteria vines arrived in excellent condition, ready to plant, and were larger than I imagined--about 2 feet+ in height.

Date of experience: May 25, 2021
Minnesota
2 reviews
0 helpful votes
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Love it! Quick n easy! As not always the experience.

Date of experience: May 25, 2021

Love it!
May 3, 2021
Previous review

Love it! Quick n easy!

Date of experience: May 3, 2021
Virginia
1 review
0 helpful votes
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Good delivery and services
May 25, 2021

Thanks for your service. I will be continue to order your website. Thanks

Date of experience: May 24, 2021
California
2 reviews
0 helpful votes
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Japanese Maple
May 25, 2021

I was very pleased with the ease of ordering. The tree arrived in excellent condition

Date of experience: May 24, 2021
California
1 review
0 helpful votes
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I love my Aspen trees!
May 25, 2021
Updated review

Super easy ordering! Great selections too:)
BrighterBlooms was one of the only places I could find Aspen trees. I chose the one year guarantee just in case. So far, so good!

Date of experience: May 24, 2021

Super easy ordering!
May 3, 2021
Previous review

Super easy ordering! Great selections too :)

Date of experience: May 3, 2021
Michigan
1 review
0 helpful votes
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Gorgeous Roses!
May 25, 2021
Updated review

Found what we needed, delivered promptly, love them!

Date of experience: May 24, 2021

Great site, easy to maneuver and find what you want!
July 5, 2020
Previous review

Great site, easy to maneuver and find what you want!

Date of experience: June 5, 2020
Wisconsin
1 review
0 helpful votes
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Their ok
May 25, 2021

Followed directions given for planting trees, watered accordingly. Black leaves around the bottom. Brown foliage pigmentation throughout. 3 weeks later. We will see, let you know if they last the summer. I live in Southern WI.

Date of experience: May 24, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

West Virginia
2 reviews
0 helpful votes
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Overall I was pleased, was a little messy, but the plant was ok

Date of experience: May 24, 2021
Virginia
1 review
0 helpful votes
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Every time I called they responded quickly!
Thank you and I definitely recommend Brighter Blooms!

Date of experience: May 24, 2021
New York
2 reviews
0 helpful votes
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Warranty
May 24, 2021

I received a 100% refund for my product, but the product was not replaced. I had to repurchase it at a 30-40% increase. That's not how normal warranties work.

Date of experience: May 24, 2021
Florida
1 review
0 helpful votes
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Black Bamboo
May 24, 2021

I ordered a total of 4 black bamboo plants, 3 showed up in great shape, however one was broken in half... they replaced it for free with no questions asked... and all of them arrived very quickly... they are all doing great, thanks a lot!

Date of experience: May 24, 2021
Colorado
1 review
0 helpful votes
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Have as a gift
May 24, 2021

Gave as a gift. They said it was beautiful and were happy with the quality.

Date of experience: May 24, 2021
Nebraska
1 review
0 helpful votes
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Double Rose Bush
May 25, 2021
Updated review

I was a little disappointed on the rose bush. The blooms were all dried up. However, the leaves were
Green. I have planted it and I'm sure it will be fine. I ordered last year and had them planted i front of my church. They are blooming and absolutely beautiful.

Date of experience: May 24, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.


Quick and Easy
March 28, 2020
Previous review

Quick and Easy

Date of experience: March 28, 2020
Colorado
1 review
0 helpful votes
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A little dissatisfied
May 25, 2021
Updated review

The picture online is nothing like what is received. I know that it would be a new plant but it was far from a developed specimen. If this review allowed pictures you would see what I mean.

Date of experience: May 24, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.


Quick Shopping
May 3, 2021
Previous review

Quick Shopping

Date of experience: May 3, 2021