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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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New York
1 review
0 helpful votes
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Received later then expected
May 27, 2021

Shipping took several days later then promised. Many leaves were dried out. Looking for tree to start new branches.

Date of experience: May 27, 2021
New York
2 reviews
0 helpful votes
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Just planted a few weeks ago so far so good!
May 27, 2021
Updated review

I had to reach out to customer service they were amazing and helped me place my order.

Date of experience: May 27, 2021

Very easy to navigate the web site
May 26, 2020
Previous review

Very easy to navigate the web site. Customer service is the best!

Date of experience: May 25, 2020
New Jersey
1 review
0 helpful votes
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Rose of sharon
May 27, 2021

Received so quickly and in beautiful condition! Thank you!

Date of experience: May 27, 2021
California
1 review
0 helpful votes
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50% of Plants arrived dead
May 28, 2021

50% of the plants arrived dead. There were two issues — 1. It took 10 days for the plants to arrive from the day they were shipped. You guys really need to use FedEx! These are live plants. They just can't survive 10 days with no light.

2. I specifically ordered 4 large specimens plants. Two of the plants were actually truly large 1 quart size plants. Two of the quarts, however, were clearly smaller, immature starter plants put into a quart size container. It was dishonest to sell those plants to me as if they were large specimen plants. Those two small and weak plants arrived damaged and dead. I would rather have been told that you only had 2 large specimens available.
The two large size specimens that arrived, after some rehabilitation, are now surviving.

Date of experience: May 26, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear this! We are reaching out so we can assist in making this right!

Illinois
1 review
0 helpful votes
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Awesome
May 27, 2021

They were meticulously packed and shipped. They arrived in excellent condition. We kept them in their packaging for two weeks before planting. And they are vigorously growing right now!

Date of experience: May 26, 2021
Pennsylvania
2 reviews
0 helpful votes
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Beautiful!
May 26, 2021

I could not believe how nice these plants were packaged! There's no way they could've been damaged… I was very very impressed!

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Not what it looked like online
May 28, 2021

I ordered a "beautiful" rose tree as a birthday present. What arrived was a couple of short sticks in a bag.

Date of experience: May 26, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry that your tree didn't arrive in great shape but so glad we were able to resolve this with a refund!

Kentucky
1 review
0 helpful votes
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Boxwood Beauties
May 26, 2021
Updated review

The Wintergreen Boxwoods I ordered were beautiful! They were packaged very well. Time and care were a great part of the process! Thanks for caring!

Date of experience: May 26, 2021

Process was fast and easy!
May 3, 2021
Previous review

Process was fast and easy!

Date of experience: May 3, 2021
Virginia
1 review
0 helpful votes
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Windmill Palm
May 26, 2021

The experience was very good. The plant arrived quickly and it was healthy.

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Plant Mom
May 26, 2021

Plants arrived very fast and in healthy condition. I quickly potted them and they are thriving beautifully.

Date of experience: May 26, 2021
South Carolina
2 reviews
0 helpful votes
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Great selection & service!
May 26, 2021
Updated review

Easy to navigate site. Wonderful selection of healthy, beautiful plants. Delivery was prompt and both the lavender tree and lemon tree were carefully packaged.

Date of experience: May 26, 2021

Easy to navigate site
May 5, 2021
Previous review

Easy to navigate site.

Date of experience: May 4, 2021
Utah
1 review
0 helpful votes
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Bad experience first time using brighter blooms. Areial stem was capped/cut exactly at 6' when the stem was still 1" diameter. Support argued this is not damaged and the tree will grow the same. This is 100% not true.

Date of experience: May 25, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We prune our trees to promote fuller and more even branching from the tree. It looks like we refunded the price of the tree and do apologize for any inconvenience!

New York
1 review
0 helpful votes
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Dependable service
May 25, 2021

The service agents I spoke to were very helpful in the selection that was best for my need.

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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Beautiful tree!
May 25, 2021

Great experience. Good customer service. Fast shipping. Tree arrived healthy and in very good shape!

Date of experience: May 25, 2021
New Jersey
1 review
0 helpful votes
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Highly recommend
May 25, 2021

Received beautiful, healthy plants at a great value. Plants, when planted and taken care of as recommended perform fabulously.

Date of experience: May 25, 2021
Texas
1 review
0 helpful votes
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Great Service
May 25, 2021

I asked about my selection and they advised that it was good for what was needed. Very helpful.

Date of experience: May 25, 2021
Pennsylvania
2 reviews
0 helpful votes
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I am able to match previous orders easily and descriptions are real informative and help in the decision process.

Date of experience: May 25, 2021

I am able to match previous orders easily and descriptions...
February 23, 2020
Previous review

I am able to match previous orders easily and descriptions are real informative and help in the decision process.

Date of experience: February 23, 2020
Florida
1 review
0 helpful votes
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Go elsewhere
May 25, 2021

Trees were 3' tall not 5' as advertised. Help line call got an associate with a houseful and unable to focus on her work- transferred to 'arborist' who must live in the same house- same background conversations, same lack of focus. My original scathing referral got 'lost'?

Date of experience: May 25, 2021
Cassidy M. BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Oregon
1 review
0 helpful votes
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Sad plants
May 25, 2021

My hibiscus bush was very wilted, dry and sad. I don't know how long it had been in the box and when it was shipped, but it's doing better now. The palm and the gardenia were fine, but quite dry as well.

Date of experience: May 25, 2021
California
2 reviews
0 helpful votes
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Item received in good condition
May 25, 2021

I received my order in a timely manner and in good condition.

Date of experience: May 25, 2021