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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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California
1 review
0 helpful votes
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Poor online purchase
June 1, 2021

First time buying plant, tree online. Won't happen again! For the size I received I could have shopped locally and saved $50 or $60! I even paid more money and upgraded thinking I would get a 2-3 foot tree.

Date of experience: May 29, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We apologize, we do not guarantee the height on the plants ordered, but we'll reach out to see what we can do to help!

Illinois
1 review
0 helpful votes
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Climbing plant wisteria.
May 29, 2021

Good to go nursery, plant was well packed and showed up non wilted.

Date of experience: May 29, 2021
South Carolina
1 review
0 helpful votes
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My plants
May 29, 2021

I ordered 2 plants... one of which is not doing as well as the other. Very concerning

Date of experience: May 29, 2021
District of Columbia
2 reviews
0 helpful votes
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Tree happy
May 29, 2021

Online ordering was easy and trees arrived by mail.

Date of experience: May 29, 2021
Ohio
2 reviews
0 helpful votes
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Healthy, Pretty Trees
May 29, 2021

The trees came in a timely manner. I planted them, and they are doing great!

Date of experience: May 29, 2021
Minnesota
1 review
0 helpful votes
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Great experience
May 29, 2021

Plant arrived in great condition quickly! Outs looking great right now and looking forward to it blooming soon!

Date of experience: May 28, 2021
South Carolina
1 review
0 helpful votes
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Very pleased
May 28, 2021

First time purchasing from Brighter Blooms and I was very pleased. The plants arrived quickly and healthy.

Date of experience: May 28, 2021
Michigan
1 review
0 helpful votes
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Great trees!
May 28, 2021
Updated review

Website was very user friendly. The trees arrived and were wonderfully packaged. They are thriving. I will plan on doing business with them again!

Date of experience: May 28, 2021

Helpful site with great ratings
May 5, 2021
Previous review

Helpful site with great ratings

Date of experience: May 5, 2021
Texas
1 review
0 helpful votes
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Japanese maple tree
May 28, 2021

The roots were extremely dried out and shriveled up, not sure if the trees will make it. They don't look the healthiest

Date of experience: May 28, 2021
Texas
1 review
0 helpful votes
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Brighter Blooms' website offered very good information about the rose bushes available for purchase, which allowed me to select a rose bush that was well suited to my growing area and that had many of the features I wanted in a rose bush (e.g., scent, drought resistant, etc.). I ordered a 3 gallon rose bush because Brighter Blooms indicated that a 3 gallon rose bush would produce flowers quicker than a 1 gallon rose bush. The rose bush was shipped across multiple states and arrived in great shape, primarily due to the careful packaging of the rose. The rose bush was full of healthy green leaves and multiple rose buds. It also had a very healthy root ball. My order arrived on time.

Date of experience: May 28, 2021
Minnesota
1 review
0 helpful votes
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Mature trees
May 28, 2021

I didn't know the tree had arrived until I was leaving home and saw a box sitting out front. It would be better to ring the doorbell.

Date of experience: May 28, 2021
Oregon
1 review
0 helpful votes
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Blueberry bush
May 28, 2021

User friendly website, excellent warranty & resources

Date of experience: May 27, 2021
Florida
1 review
0 helpful votes
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Good results.
May 28, 2021

Shipped fast and solid. Tree arrived very healthy.

Date of experience: May 27, 2021
South Carolina
1 review
0 helpful votes
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Tree Dead on Arrival
May 28, 2021

I have ordered several fruit trees from you in the past few months. All arrived in great condition except for the Goldmine Nectarine Tree (order *******). It arrived on Sunday, 5/23 and when I opened the box, it looked like someone "steam cooked" the tree! The leaves were all wilted and it looked like it needed water ASAP. I soaked the roots in a bucket of water for 2 hours and then planted it. I have been "deep watering" every day since Sunday but not sure it is going to live. PLEASE ADVISE as I also paid insurance on this tree. Thanks Joe.

Date of experience: May 27, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have reached out privately to get some photos so we can help!

New York
1 review
0 helpful votes
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Mature fruit plants
May 28, 2021

My fig and raspberry bushes arrived in great shape. They had substantial branches and leaves. I think they will both bear some fruit even this year.

I bought fruit trees from another nursery. They were both bare root and without branches or leaves. It may be 2 years before they fruit.

Date of experience: May 27, 2021
Ohio
2 reviews
0 helpful votes
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Bonanza peach patio tree
May 28, 2021

The size of the tree was tall as ordered. That was great it was as described and paid for. There was one branch that was broken
But it did have other branches where it wasn't too noticeable

Date of experience: May 27, 2021
Oregon
2 reviews
0 helpful votes
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Soft Touch Hollys
May 27, 2021

The shrubs arrived on time and packaged securely as expected. They are large, healthy and thriving in their new pots. Once again, a perfect order from Brighter Blooms. Thank you for being a company I can count on.

Date of experience: May 27, 2021
Texas
1 review
0 helpful votes
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No title
May 28, 2021

Ok i had to get another order in then argue to not have to pay for it

Date of experience: May 27, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

It looks like we had offered to reship under our 30 day guarantee where you just pay shipping costs. We're sorry for the inconvenience!

Texas
1 review
0 helpful votes
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Beautiful!
May 27, 2021

I received my beautiful gardenia in wonderful condition. It had many buds, with one that bloomed within 3 days of being planted. The leaves are beautiful, and glossy. I will definitely order from Brighter Blooms in the future.

Date of experience: May 27, 2021
Tennessee
1 review
0 helpful votes
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Very satisfied
May 27, 2021

Will be purchased again really love playing in my flowers bed this year... thanks so much for allowing me to see these beautiful roses

Date of experience: May 27, 2021