Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My original shipment came damaged and all smashed up. All I had to do is send pictures through the website and they instantly sent a new order. My new order came in pristine condition; as though I bought them from a store myself. Thank you
I wasn't expecting anything, since I have nothing but bad reviews from ordering offline with plants. But this came in healthy, beautiful and no dead limbs.
My trees arrived in poor condition. The 2 butterfly bushes I bought are almost dead now. I will not buy any more trees or bushes on line again. Lesson learned
Great selection. Bought trees last and they are doing very well
I ordered a small tree for my mom as a surprise and it was easy to buy, delivered practically across the country in less than a week, the plant was beautiful and the price was affordable. They also checked in to make sure I knew where my plant was and asked after my happiness with it. A great experience.
Ordering was easy. Plants arrived really quickly and packaged perfectly for travel. I already have blueberries started on all three plants. Really really pleased!
Difficult to find the difference between Robin Red and American Holly. Got a geautiful little tree. Terunk a bit crooked, but will go OK.
Difficult to find the difference between Robin Red and American Holly
I received my avocado trees quickly and in seemingly decent shape, but it looks like one is really struggling. Initially they both were after shipment, but one is making a come back and looking healthier. Hopefully the other will too.
The tree over all is nice. Better package would be wonderful. A branch was broken off.
I liked the ease of the website and finding what I wanted to get for my yard. (Cherokee Dogwood, Elberta Peach tree with two root rocket packages) the dogwood tree was in fantastic shape when it came but the Elberta Peach was not in the best shape. It came with no leaves and still is yet to have any of them. It had broken branches when I got it so I'm not sure if that happened when it was shipped or put in the box.
We're sorry to hear about the concerns with your peach tree! We are reaching out to get some photos so we can assist you further!
Hi I bought the as a gift for my mom and and with in a few days if receiving the it start to dry out I'm not happy at all
We're sorry to hear that your plant is struggling! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Quick and efficient. Ordering and checkout process was easy.
My tree didn't look great upon arrival. There are no blooms yet. But it is a bloomerang lilac tree. Hope springs eternal.
I'm giving it as much love and care as I can. Hope I won't need excercize my warranty.
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
It was quick and easy to check out and liked the prices
It was quick and easy to check out and liked the prices
The lilac bushes I ordered arrived so dried up and they were much much smaller than advertised. I planted them as soon as they came and I hope they make it.
I navigated the website ordered the phenomenal lavender plant, paid an arm plus a leg for it and it is slowly dying.
We're sorry to hear about the concerns with your lavender plant! We are reaching out to get some photos so we can assist you further!
Crepe Myrtle arrived "on time", and as described... well packaged and healthy-looking specimen... The online website gives proper description of the various plant offerings for perusal, but I do not believe the "add-ons" (fertilizer, warranty, etc) should affect the "shipping" costs
The dogwood tree and the to rose bushes were wilted and looked bad. I planted them the day they were delivered. The dogwood is starting to look better I don't know if the roses are going to live o not.
We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!
Excellent in every way... will order again for sure!
Smooth transaction process and receive order confirmation and tracking on timely manner
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE


We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!