Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BrighterBlooms.com

BrighterBlooms.com

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BrighterBlooms.com?
grey stargrey stargrey stargrey stargrey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

Instant Feedback

22,143 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Kaleah P.
Unfollow Kaleah P.
Share Review
Report Review

5Star service
May 31, 2021

My original shipment came damaged and all smashed up. All I had to do is send pictures through the website and they instantly sent a new order. My new order came in pristine condition; as though I bought them from a store myself. Thank you

Date of experience: May 31, 2021
New Jersey
1 review
0 helpful votes
Follow Chris U.
Unfollow Chris U.
Share Review
Report Review

Came bigger than I thought
May 31, 2021

I wasn't expecting anything, since I have nothing but bad reviews from ordering offline with plants. But this came in healthy, beautiful and no dead limbs.

Date of experience: May 30, 2021
Ohio
1 review
0 helpful votes
Follow Michael V.
Unfollow Michael V.
Share Review
Report Review

A very unhappy customer
June 1, 2021
Updated review

My trees arrived in poor condition. The 2 butterfly bushes I bought are almost dead now. I will not buy any more trees or bushes on line again. Lesson learned

Date of experience: May 30, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!


Great selection. Bought trees last and they are doing...
May 9, 2021
Previous review

Great selection. Bought trees last and they are doing very well

Date of experience: May 9, 2021
California
2 reviews
0 helpful votes
Follow Brian J.
Unfollow Brian J.
Share Review
Report Review

I ordered a small tree for my mom as a surprise and it was easy to buy, delivered practically across the country in less than a week, the plant was beautiful and the price was affordable. They also checked in to make sure I knew where my plant was and asked after my happiness with it. A great experience.

Date of experience: May 30, 2021
Georgia
2 reviews
0 helpful votes
Follow Pamela A.
Unfollow Pamela A.
Share Review
Report Review

Beautiful and healthy
May 30, 2021

Ordering was easy. Plants arrived really quickly and packaged perfectly for travel. I already have blueberries started on all three plants. Really really pleased!

Date of experience: May 30, 2021
Illinois
1 review
0 helpful votes
Follow Joseph U.
Unfollow Joseph U.
Share Review
Report Review

Holly
May 30, 2021
Updated review

Difficult to find the difference between Robin Red and American Holly. Got a geautiful little tree. Terunk a bit crooked, but will go OK.

Date of experience: May 30, 2021

Difficult to find the difference between Robin Red...
May 9, 2021
Previous review

Difficult to find the difference between Robin Red and American Holly

Date of experience: May 9, 2021
Georgia
1 review
0 helpful votes
Follow Shannon E.
Unfollow Shannon E.
Share Review
Report Review

Lila avocado trees
May 30, 2021

I received my avocado trees quickly and in seemingly decent shape, but it looks like one is really struggling. Initially they both were after shipment, but one is making a come back and looking healthier. Hopefully the other will too.

Date of experience: May 30, 2021
Iowa
1 review
0 helpful votes
Follow Randall Q.
Unfollow Randall Q.
Share Review
Report Review

Tree
May 30, 2021
Updated review

The tree over all is nice. Better package would be wonderful. A branch was broken off.

Date of experience: May 30, 2021

Some glitches with website
May 9, 2021
Previous review

Some glitches with website

Date of experience: May 9, 2021
Indiana
1 review
0 helpful votes
Follow Travis D.
Unfollow Travis D.
Share Review
Report Review

The good and the bad
June 1, 2021

I liked the ease of the website and finding what I wanted to get for my yard. (Cherokee Dogwood, Elberta Peach tree with two root rocket packages) the dogwood tree was in fantastic shape when it came but the Elberta Peach was not in the best shape. It came with no leaves and still is yet to have any of them. It had broken branches when I got it so I'm not sure if that happened when it was shipped or put in the box.

Date of experience: May 30, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your peach tree! We are reaching out to get some photos so we can assist you further!

Illinois
1 review
0 helpful votes
Follow Keisha D.
Unfollow Keisha D.
Share Review
Report Review

Hydrangea Shrub
June 1, 2021

Hi I bought the as a gift for my mom and and with in a few days if receiving the it start to dry out I'm not happy at all

Date of experience: May 30, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear that your plant is struggling! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Missouri
1 review
0 helpful votes
Follow CHERYL L.
Unfollow CHERYL L.
Share Review
Report Review

Search for Star Magnolia
May 30, 2021

Quick and efficient. Ordering and checkout process was easy.

Date of experience: May 30, 2021
Massachusetts
1 review
0 helpful votes
Follow Matthew E.
Unfollow Matthew E.
Share Review
Report Review

Anticipation
June 1, 2021

My tree didn't look great upon arrival. There are no blooms yet. But it is a bloomerang lilac tree. Hope springs eternal.
I'm giving it as much love and care as I can. Hope I won't need excercize my warranty.

Date of experience: May 30, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Pennsylvania
1 review
0 helpful votes
Follow william U.
Unfollow william U.
Share Review
Report Review

Trees
May 30, 2021
Updated review

It was quick and easy to check out and liked the prices

Date of experience: May 29, 2021

It was quick and easy to check out and liked the prices
May 7, 2021
Previous review

It was quick and easy to check out and liked the prices

Date of experience: May 7, 2021
New Jersey
1 review
0 helpful votes
Follow Jesse Q.
Unfollow Jesse Q.
Share Review
Report Review

.
June 29, 2021

The lilac bushes I ordered arrived so dried up and they were much much smaller than advertised. I planted them as soon as they came and I hope they make it.

Date of experience: May 29, 2021
Texas
1 review
0 helpful votes
Follow G X.
Unfollow G X.
Share Review
Report Review

Dying lavender plant
June 1, 2021

I navigated the website ordered the phenomenal lavender plant, paid an arm plus a leg for it and it is slowly dying.

Date of experience: May 29, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your lavender plant! We are reaching out to get some photos so we can assist you further!

Virginia
2 reviews
0 helpful votes
Follow H R.
Unfollow H R.
Share Review
Report Review

Crepe Myrtle arrived "on time", and as described... well packaged and healthy-looking specimen... The online website gives proper description of the various plant offerings for perusal, but I do not believe the "add-ons" (fertilizer, warranty, etc) should affect the "shipping" costs

Date of experience: May 29, 2021
Kentucky
1 review
0 helpful votes
Follow Janet X.
Unfollow Janet X.
Share Review
Report Review

Unhappy
June 1, 2021

The dogwood tree and the to rose bushes were wilted and looked bad. I planted them the day they were delivered. The dogwood is starting to look better I don't know if the roses are going to live o not.

Date of experience: May 29, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

California
1 review
0 helpful votes
Follow Loren F.
Unfollow Loren F.
Share Review
Report Review

Excellent Choice!
May 29, 2021

Excellent in every way... will order again for sure!

Date of experience: May 29, 2021
Texas
1 review
0 helpful votes
Follow Phil R.
Unfollow Phil R.
Share Review
Report Review

Speedy delivery
May 29, 2021

Smooth transaction process and receive order confirmation and tracking on timely manner

Date of experience: May 29, 2021
New York
2 reviews
0 helpful votes
Follow chl S.
Unfollow chl S.
Share Review
Report Review

Lovely!
May 29, 2021

Great quality and experience. My first fruit plant! Thank you!

Date of experience: May 29, 2021