On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
They shipped on there sides and were busted up when they were replaced the new bushes were half the size
I asked for a call back, and it was only 5min wait time kind of expensive but this was the only place i could get the bushes i wanted, im not one to buy bare root plants
I am very happy with my wisteria. I received it in 2 days and it looked beautiful! I planted it right away and it is growing. Will definitely order from you again. Thank you!
Fast delivery, beautiful little tree. Thank you so much!
Good experience ordering. No problems to speak of.
No tree, no contact
Lots of calls on my part. No call back once I got through to a person, I was told my order had been put on hold because they had questions about the address. I spoke with a customer service person, weeks ago, confirming my address. I lest numerous callback messages.
Very frustrating and not ok.
We are so sorry for the delay in your order and are getting it out right away!
Extreamly happy. The tree is doing good. My mother is happy. It was being shipped to me during the gas shortage so I was a little concerned with how long it took to get here. But the tree was perfect.
Great, great, great, Great, great, great, Great, great, great, Great, great, great, Great, great, great,
Received tree but there are no leaves on it. We planted it and will hope for the best.
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
My black bamboo plant Was supposed to be 4 foot tall and healthy. There was one very thin branch that went for foot, all the others were less than a foot. I feel like I was taken advantage of and will not use their services again.
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!
5 stars 5 stars 5 stars 5 stars 5 stars 5 star 5 star 5 star 5 star 5 stars 5 star 5 star 5 star 5 star 5 stars 5 star 5 star 5 star 5 star 5 stars 5 star 5 star 5 star 5 star 5 stars
Great products, being dependent on the delivery provider is tough. 1 of my plants, the rose of sharon was beat up in transit. I've connected with brighterblooms.com and we're hoping it recovers. If it doesn't I'm confident BB will make it right.
Great site experience. Delivery arrived a week or so later and tree was very wilty. Leaves falling off. TBD if it survives.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Appreciated quick replacement but tree had minimal roots and is looking like it is in shock now that planted and going to die.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Products arrived intact, fairly well packaged. Redbud survived transplant and appears to be thriving so far. Rose bush was battered and lost a couple of stems but also survived transplant and is growing new foliage. Crossing my fingers tree and bush will do well this year and next.
Just received a small, scrawny stem with a few leaves. I truly hope it grows. It was expensive
We're so sorry to hear that your plant is not satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!
One of the items I bought was slightly wilted when it arrived and now the leaves are dying. I'm not sure it's going to make it. Instead of sending a replacement, I was told to make see if it's still alive. Well of course it is, it's only been a few days since it was shipped. The warranty is only good for 30 days so most likely it won't die by then to get a replacement.
We're sorry to hear how your plant arrived! We have the order notated so just check back in over the next couple of weeks if it does not seem to be getting better!
Plants were not healthy. One plant was missed in my first package. Brighter blooms send me replacement. All 3 plants are not looking healthy.", leaves are dropped and roots are rotten. Lawn services agent is not ready to plant them as three plants are not in good shape.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
The two 1 qt plants were not plants, just twigs...
We're so sorry to hear that your plants are not satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry to hear that your replacements weren't any better! We are reaching out privately to get some photos!