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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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California
1 review
0 helpful votes
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Product
June 8, 2021

Website was easy to use and shipment came as expected, but one of the plants was dead and the other one is bad shape. I think the plants may have be thrown around during delivery.

Date of experience: June 2, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Oklahoma
1 review
0 helpful votes
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Rose bush that I ordered
June 3, 2021

Ordered yellow rose bush... blooms turn white after 1 to 2 days...

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Fast shipment
June 3, 2021

The fir was perfect, but the fig looked (and still looks) weak. I'm hoping it survives.

Date of experience: June 2, 2021
Pennsylvania
1 review
0 helpful votes
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Tiny Tiny bushes
June 8, 2021
Updated review

Good buying experience, but very dissatisfied with the products (bushes).

Date of experience: June 2, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!


Excellent buying experience
May 8, 2021
Previous review

Excellent buying experience

Date of experience: May 8, 2021
New York
1 review
0 helpful votes
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My little Hydrangea tree
June 2, 2021

I have always wanted a small Hydrangea tree. I came across Brighter Blooms on line. It had wonderful reviews. I ordered a lime green blooming 2'-3' tree. It arrived promptly well packaged. I also received the potting mix. I had a question regarding how long I had before I planted it. I called Brighter Blooms and my call was immediately answered, no waiting. I spoke to a very courteous employee. She answered my questions. I am trying to take good care of my tree. So far so good. I see some little buds on it. I anticipate buying another soon. Thank you Brighter Blooms!

Date of experience: June 2, 2021
Virginia
1 review
0 helpful votes
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Brighter Blooms is the BEST!
June 2, 2021

We ordered two different types of trees and were very please with both! They arrived quickly, the packaging was great and the trees looked nice.

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Trees
June 2, 2021

My trees arrived healthy and alive. They seem to be be doing well. I'm looking forward to yummy citrus!

Date of experience: June 2, 2021
Wisconsin
3 reviews
0 helpful votes
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Bam
June 2, 2021

Product came and was in great shape and planted the following morning!

Date of experience: June 2, 2021
District of Columbia
1 review
0 helpful votes
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Encore Azaleas
June 2, 2021

Both azeleas arrived in good condition. Autumn Belle at 3 gallons was a smaller shrub than 2 gallon azalea.

Date of experience: June 2, 2021
District of Columbia
3 reviews
0 helpful votes
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A happy shopping.
June 2, 2021

Very good and smooth shopping experience. Got the product in a very healthy condition really fast.

Date of experience: June 2, 2021
Texas
1 review
0 helpful votes
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What can I say...
June 2, 2021

I received my tree, in great condition. It was package well, with the sweet fragrance of gardenia releases throughout my house when it was delivered. It was a great purchase.

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Great Mother's Day Gift for My Bride
June 2, 2021
Updated review

It took me a while to reach the $119 free shipping level but I made it using your recommendations. The weeping cherry tree is perfect. It's 4' high so my bride can look over it now and watch it grow to its full height. The watering ring and planting aides have helped establish the tree in our back yard.

Date of experience: June 1, 2021

It took me a while to reach the $119 free shipping...
May 9, 2021
Previous review

It took me a while to reach the $119 free shipping level but I made it using your recommendations.

Date of experience: May 8, 2021
California
1 review
0 helpful votes
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Gorgeous yard, Brighter'blooms
June 2, 2021

Healthy plants/ trees every single time! Been a very pleased and happy customer for over three or more years now. Also have found items at Brighter'blooms I wouldn't have found here at my local greenhouses— Very cool

Date of experience: June 1, 2021
Connecticut
1 review
0 helpful votes
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Bare-root sapling
June 8, 2021

I had high hopes for my 5-6' Flamethrower Redbud, but despite careful nurturing (I am an experienced gardener) there is no sign of life yet after 3 weeks. It's a shame, because had the sapling been dug with a true root ball, it might have survived even after its long ship time. Instead, it was just bare-root inside a plastic bag with some loose soil thrown in. I believe customers would be willing to pay a little more to receive a sapling with a real root ball, and its chances of survival would be much better. Glad I got the one year warrantee - I think I'm going to need it.

Date of experience: June 1, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Alabama
1 review
0 helpful votes
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The tree lived
June 1, 2021
Updated review

It was good my trees are living and growing and I am proud I ordered them from you

Date of experience: June 1, 2021

It was good
May 7, 2021
Previous review

It was good

Date of experience: May 7, 2021
Minnesota
1 review
0 helpful votes
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Crab Apple
June 1, 2021

We got a cute little (five feet?) healthy crab apple. Looking forward to next year.

Date of experience: June 1, 2021
Texas
1 review
0 helpful votes
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Replacement Fuji Apple Tree
June 1, 2021

My first purchase arrived with 3 out of 5 branches broken in the mail shipment. I explained the damage with pictures and BrighterBlooms sent me a replacement apple tree. The replacement arrived within a week and it was perfect! I planted it and is growing beautiful! I would buy again! Love their plants.

Date of experience: June 1, 2021
Virginia
1 review
0 helpful votes
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Great customer service
June 1, 2021
Updated review

The plants were healthy and any problems were efficiently resolved by the people working at BrighterBlooms

Date of experience: June 1, 2021

I appreciate the kind attention of the workers at Brighter...
April 25, 2021
Previous review

I appreciate the kind attention of the workers at Brighter Blooms to take care of every issue and the promptness of service

Date of experience: April 24, 2021
Michigan
1 review
0 helpful votes
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The plants are lovely! Fedex could have been more gentle and on time with them. Needed some perking up from the four day delay, but overall I will definitely order from brighter blooms again!

Date of experience: June 1, 2021
Utah
1 review
0 helpful votes
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Experience with trees
June 1, 2021

My apple tree's leaves were all white (because of lack of sun) but after about a week they turned green so I hope everything is OK.
My nut tree's leaves were green and i planted it but after about a week they fell off, I hope they grow more.

Date of experience: June 1, 2021