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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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New Mexico
1 review
0 helpful votes
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There was very little information about the location of the item despite the fact that a tracking # had been furnished and a date for delivery. The item arrived 3 days beyond the expected date and caused me some serious inconvenience with the landscaper I had employed to plant the tree.

Date of experience: June 4, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that the carrier delayed your order and for any inconvenience this caused!

Mississippi
1 review
0 helpful votes
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Good service. Decent price.
June 4, 2021

Good customer service. Fast delivery of my product.

Date of experience: June 4, 2021
District of Columbia
1 review
0 helpful votes
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Plant does not look healthy at all. Very straggly.
June 4, 2021
Updated review

Lang looks dry sickly. Barely any leaves. Not sure it will live.

Date of experience: June 4, 2021

So far so good
May 13, 2021
Previous review

So far so good

Date of experience: May 13, 2021
Georgia
1 review
0 helpful votes
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Shrubs ordered
June 4, 2021

All came in excellent condition and packaged well with the exception of one Forever Summer hydrangea. I bought 2 of these. One good condition, the other poor condition. Leaves browning, and continues to not look healthy. The 2Niko blues are beautiful and healthy. I only wish the never ending summer one looked half as good as the Nikko. But, hoping it will improve! Love the prompt service and great packaging and shipping! Oh and the lavenders are great as well

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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I ordered 2 Lupin Cherry trees, 3 blue berry bushes, 2 lavender plants and a weeping cherry tree. They shipped the weeping cherry tree with 3 large blue berry bushes on top of it which cause several limbs to break and a couple to partially break. The leaves were extremely wilted and very stressed. I contacted customer service regarding the weeping cherry tree and they replaced it however the new tree took nearly 4 days to arrive and was again severely wilted. We immediately put it in the ground with root rocket and spew oak garden soil a d so far the top of the tree we have lost all the branches. The lower part seems to be doing ok but now the tree just looks funny. Our Lupins cherry trees are holding on and starting to get new growth to replace what does. Our lavender plants were extremely small for the price and both plants have died. The blueberry bushes suffered a little leaf loss and couple broken limbs but overall are doing great. If I had to do it all over again I would not order plants online again. We have completely redone our entire landscaping over the last month and these trees/plants are the only ones we have had any problems with. Plus why spend over $500 in plants only to have to spend more money for a year guarantee when I can buy locally and get a yr guarantee free?!

Date of experience: June 4, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your replacements arrived! We have sent a private message to get some photos so we can take a look and help out!

Minnesota
1 review
0 helpful votes
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Great product
June 4, 2021

The product was great the package came right away with instructions for planting.

Date of experience: June 4, 2021
Michigan
1 review
0 helpful votes
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Plants died.
June 8, 2021

They looked good when they arrived, but they died after a few days in the ground. I followed all planting instructions.

Date of experience: June 4, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear this and are reaching out to provide some assistance!

Michigan
1 review
0 helpful votes
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Nice trees
June 4, 2021

The shipping time was very good and our trees arrived in excellent condition.

Date of experience: June 4, 2021
California
1 review
0 helpful votes
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Order
June 8, 2021

I ordered two bamboo plantings. Because of how they were packed they slid all over and one was crushed. Planting was replaced quickly with no issues

Date of experience: June 4, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your bamboo arrived! We have sent a private message to get some photos so we can take a look and help out!

Virginia
1 review
0 helpful votes
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Broken Tree
June 8, 2021

The tree arrived and 2 main branches were broken off. Made me a little sad that it will take even longer for the tree to mature.

Date of experience: June 4, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Ohio
1 review
0 helpful votes
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My tree came in almost perfect condition, only one branch was broke at the bottom due to shipping. Otherwise, it was perfect and very healthy. My order came in just a couple of days which was impressive! I received a coupon for a discount for 1st purchase after signing up to website which I didn't see till after placing my order. Called customer service to see about getting the discount applied and they refunded me the difference right away, no problems.

Date of experience: June 4, 2021
Kentucky
1 review
0 helpful votes
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Needed an aspen got an aspen
June 4, 2021
Updated review

Local shop here in KY said that they didn't have or couldn't order me a aspen tree, so I searched the internet and found blooms. Decent price and delivery in a few days, sounded good to me. The root bulb was smaller then expected but it was the first aspen I had ever planted. Tree is doing well so far and hopefully I'll have a grove soon enough.

Date of experience: June 4, 2021

Very easy to order and pay
May 12, 2021
Previous review

Very easy to order and pay.

Date of experience: May 12, 2021
California
1 review
0 helpful votes
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Purchase of patio tree gardenias
June 4, 2021
Updated review

Easy peasy! Viewing available products was very easy and learning details about the products made me more knowledgeable.

Date of experience: June 4, 2021

Easy peasy!
May 9, 2021
Previous review

Easy peasy!

Date of experience: May 9, 2021
Texas
1 review
0 helpful votes
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A pretty positive experience
June 4, 2021

This was the first time I had ordered a tree (or plant) online. The only issue I had was that the box was put on its side on my porch, and the dirt had spilled out of the pot and into the bag. Fortunately, I was home, so I noticed it almost right away, and was able to get the tree planted ASAP. I feel like the box could be marked "THIS END UP" or something noted in the delivery instructions that would protect it better. Anyway, the tree was as advertised, and is doing great so far.

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
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More emails than in human help
June 3, 2021
Updated review

We'll see first time buyer
Preset dead rose os Sharon plants 2 were delivered. All my other plants look good on my terrace

Date of experience: June 3, 2021

We'll see first time buyer
May 10, 2021
Previous review

We'll see first time buyer

Date of experience: May 10, 2021
Texas
3 reviews
0 helpful votes
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Beautiful trees, lots of info on each tree, fast and simple checkout.

Date of experience: June 3, 2021

Beautiful trees, lots of info on each tree, fast and...
May 10, 2021
Previous review

Beautiful trees, lots of info on each tree, fast and simple checkout.

Date of experience: May 10, 2021
Washington
1 review
0 helpful votes
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Lemon Bush
June 3, 2021

I ordered a lemon bush from another store, it came and it was unhealthy and never produced fruit. I was really bummed but I've always wanted to grow lemons so, I decided to try brighter blooms. It came and it was healthy and already had lots of baby lemons growing on it! I'm SO excited and it is growing beautifully. I love all the tips and information I get from brighter blooms emails and website and I couldn't be happier with my purchase. Ordering online and having a live plant shipped across multiple states isn't an easy job, GREAT job BrighterBlooms! I will be ordering other plants soon! Very happy and greatful for my beautiful lemon bush!

Date of experience: June 3, 2021
Colorado
1 review
0 helpful votes
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Quality products
June 3, 2021

This year, I used two different online companies to order plants for my yard. Products from one company arrived and seemed "meh" - obviously, plants don't like to be shipped, but they were quite droopy and kind of needed saving right away. Plants from this OTHER COMPANY were also VERY small, for the price - like the tiniest size you could get that wasn't a SEED. Plants from Brighter Blooms were quite LOVELY upon arrival! I would use Brighter Blooms again. Thanks!

Date of experience: June 3, 2021
Illinois
1 review
0 helpful votes
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Healthy plants
June 3, 2021

Gorgeous plants so big and healthy. Definitely will be ordering again

Date of experience: June 3, 2021
Arkansas
1 review
0 helpful votes
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Banana tree
June 3, 2021

My banana tree came in perfect condition and just as described.

Date of experience: June 2, 2021