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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Washington
2 reviews
0 helpful votes
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Mother's Day flowers
June 6, 2021

I ordered flowers for my mom the day before Mother's day. As it was last minute, I had few options but found a local company and ordered a gorgeous bouquet. She got a call to make sure she'd be home and the delivery of exquisite flowers. Very happy with the purchase despite my ordering the last minute from another country.

Date of experience: June 6, 2021
Massachusetts
1 review
0 helpful votes
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Lovely
June 6, 2021
Updated review

Beautiful healthy plant well packaged and carefully transported. I cannot wait for the trelli arch to arrive to have it climb onto.

Date of experience: June 6, 2021

Great site
May 13, 2021
Previous review

Great site

Date of experience: May 13, 2021
Oregon
1 review
0 helpful votes
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I was looking for larger shrubs than just the starter size and was pleased to find the specific ones I was looking for at BrighterBlooms. Shipping time was very reasonable, and the plants were packed/shipped securely and with care. They were very healthy when they arrived. Two of the shrubs are struggling a bit. I hope it was just the shock of shipment. They have been in the ground for a couple weeks, and I hope they rally.
Overall, a great shopping experience.

Date of experience: June 6, 2021
Missouri
1 review
0 helpful votes
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Gift
June 6, 2021

Ordering was easy. Flowers arrived quickly. Thank you.

Date of experience: June 6, 2021
South Carolina
1 review
0 helpful votes
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Prompt but flawed
June 9, 2021
Updated review

Shopping and ordering is very easy and well organized. But the tree was basically bare-root. The so-called root ball in burlap was basically a bare root stuck into some soil. I will be very surprised if the tree survives.

Date of experience: June 6, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!


Quick and well ordered
May 16, 2021
Previous review

Quick and well ordered. But shopping is the easy part!

Date of experience: May 16, 2021
Iowa
1 review
0 helpful votes
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Over all good experience
June 6, 2021

I got my trees in good time, but when I received them 2 of the branches on one where snapped off. I did contact the company and they said the tree should be fine. I guess we'll wait and see.

Date of experience: June 6, 2021
New York
1 review
0 helpful votes
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Nice plants but small
June 6, 2021

The ordering and delivery were perfect and the plants seem very healthy. My only complaint at all is that the plants are very small for the size of their container.

Date of experience: June 6, 2021
Iowa
2 reviews
0 helpful votes
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Pope John Paul ll
June 6, 2021
Updated review

Easy to order but the plant I received appeared battered and beaten about and extremely frail. I have been babying it along and it is still alive but still looks sickly. I am appalled that I paid over $100 for this grossly inferior product.

Date of experience: June 6, 2021

Easy Peasy!
May 14, 2021
Previous review

Easy Peasy!

Date of experience: May 14, 2021
California
1 review
0 helpful votes
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Better than expected
June 6, 2021

I was a little worried without seeing the plants. The plants when arrived were healthy and beautiful.

Date of experience: June 6, 2021
Texas
1 review
0 helpful votes
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Fresh and full of blossoms
June 6, 2021

My plant arrived fresh and crisp. The bush was full of blooms and ready for planting. No evidence of damage caused by the shipping.

Date of experience: June 5, 2021
Utah
1 review
0 helpful votes
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Good Experience
June 6, 2021

It was easy and fast to order. The deliver took a bit longer than expected and the trees came in one skinny box which was surprising. They looked in rough shape but seemed to recover ok once in the ground and watered for a few days.

Date of experience: June 5, 2021
Kentucky
1 review
0 helpful votes
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So far so good.
June 5, 2021
Updated review

Easy to order. The plant arrived in good condition and it has taken off.

Date of experience: June 5, 2021

Easy to order, let me know when product was available
May 15, 2021
Previous review

Easy to order, let me know when product was available

Date of experience: May 15, 2021
Pennsylvania
1 review
0 helpful votes
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Wilty trees
June 5, 2021

Only complaint is that the trees were wilting in less than 12 hrs after getting them out of the boxes. They were not left in the boxes for more than an hour or 2 maybe once we got them and we had them in the grown within 24hrs of delivery. 3 of the trees are still not perking up despite following all of the provided instructions and tips.

Date of experience: June 5, 2021
Pennsylvania
2 reviews
0 helpful votes
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Broken limb
June 5, 2021

Some of the leaves were broken when received, also thought the plant would be bigger. No worth the money I spent for them.

Date of experience: June 5, 2021
New Hampshire
1 review
0 helpful votes
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Great product and shippibg
June 5, 2021

Tree received of good size, appears very healthy and thus far doing well. Quick shipping and arrived undamaged

Date of experience: June 5, 2021
Tennessee
1 review
0 helpful votes
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Great Company!
June 5, 2021

All plants I have ordered come professionally packed and are in great shape!

Date of experience: June 5, 2021
Massachusetts
2 reviews
0 helpful votes
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Trees for my backyard
June 5, 2021

I randomly searched for pink trees through the web. I found the trees I was looking for. The price was fine to me, and then I placed my order right away. I Received my order pretty soon. The package arrived looked very protective and the trees looked fresh.

Date of experience: June 5, 2021
Washington
1 review
0 helpful votes
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Plant half dead. Refund issued
June 9, 2021

Plant arrived half dead, apparently was in delivery servicers' warehouse for too long.

Refund was issued, and I did not order again. Didn't want to wait.

Date of experience: June 5, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that the carrier delayed the order but glad we were able to help resolve this with a refund!

Colorado
1 review
0 helpful votes
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Added beauty
June 5, 2021

Love my new bushes. Lost 1/3 of my landscaping due to Texas freeze, so starting over!

Date of experience: June 5, 2021
Texas
1 review
0 helpful votes
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Great plant
June 5, 2021

Arrived in excellent condition. Very pleased with plant and service. I recommend them.

Date of experience: June 4, 2021