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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Colorado
1 review
0 helpful votes
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Part of my order was not received. I contacted customer service & they immediately shipped what was missing.

Date of experience: June 7, 2021
New Jersey
1 review
0 helpful votes
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Very Responsive
June 8, 2021
Updated review

I purchased a blossom kit but unfortunately when they arrived 2 were partial dead and ultimately didn't survive so I contacted BrighterBlooms. To my surprise they responded and replaced the kit immediately with a fesh new kit. So far I have been very pleased with the service and my purchases.

Date of experience: June 7, 2021

Very Responsive
June 8, 2021
Previous review

I purchased a blossom kit but unfortunately when they arrived 2 were partial dead and ultimately didn't survive so I contacted BrighterBlooms. To my surprise they responded and replaced the kit immediately with a fesh new kit. So far I have been very pleased with the service and my purchases.

Date of experience: June 7, 2021
New York
2 reviews
0 helpful votes
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Not completely healthy
June 8, 2021

I ordered (4) rose bushes and two look a little "iffy". I'm giving them extra attention and hoping for the best

Date of experience: June 7, 2021
Illinois
2 reviews
0 helpful votes
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The website was easy to use and we found what we wanted quickly

Date of experience: June 7, 2021

Quick and easy product well described
May 17, 2021
Previous review

Quick and easy product well described

Date of experience: May 17, 2021
New York
1 review
0 helpful votes
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Strawberry Hydrangea
June 8, 2021

After searching unsuccessfully at our local garden centers for a Strawberry Hydrangea, I took to online shopping. I was not surprised that there were only a few of these sun loving hydrangeas in stock so I ordered it right away. It was pricey, but they were similarly priced locally if I had been able to find one. It came quickly, was healthy and has thrived after planting. Not sure if it will bloom this year but I'm hopeful.

Date of experience: June 7, 2021
Massachusetts
1 review
0 helpful votes
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Great packaging
June 7, 2021

I was wondering how they would ship a tree and four bushes all the way to Massachusetts but they managed to arrive unbroken, The only damage they might've suffered is a few burnt leaves because I did pick a very hot time to have them shipped. If I were to order again I would make sure to do it in the early spring so plants wouldn't be sitting in a hot area for very long.

Date of experience: June 7, 2021
Florida
2 reviews
0 helpful votes
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Nice Experience
June 7, 2021

My tree arrived quickly and carefully packaged and is now doing well in the sun. Thank you.

Date of experience: June 7, 2021
New York
1 review
0 helpful votes
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Too small
June 9, 2021

I was expecting them to look more like a tree than a stick.

Date of experience: June 7, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Michigan
1 review
0 helpful votes
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Wisteria order
June 7, 2021

Plants came quickly and were in great condition. Love them!

Date of experience: June 7, 2021
Nevada
1 review
0 helpful votes
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I'm trying to see if they'll come back to life, but I feel they are not going to make it. Bummer because I was pretty excited about these

Date of experience: June 7, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Nice incredible hydrangra
June 7, 2021

I love my incredible hydrangea I can't wait to see it bloom

Date of experience: June 7, 2021
Arizona
1 review
0 helpful votes
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Toms review
June 9, 2021

Banana tree arrived, some frayed leaves but good overall

Date of experience: June 7, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

Let us know if you have any concerns that we can assist you with!

Oregon
1 review
0 helpful votes
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Knock out rose trees
June 7, 2021

Received order as expected. Well packaged. Everything went fine customer service wise.

Date of experience: June 7, 2021
California
2 reviews
0 helpful votes
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Apple trees
June 7, 2021
Updated review

Quick and easy I ordered two different types of apple trees. They arrived sooner then expected came very well packaged and in great shape. Very pleased with this whole process

Date of experience: June 7, 2021

Quick and easy great selections
May 13, 2021
Previous review

Quick and easy great selections

Date of experience: May 13, 2021
New York
1 review
0 helpful votes
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Smooth process
June 7, 2021

Plant arrived in excellent condition. Looks very healthy.

Date of experience: June 7, 2021
Pennsylvania
1 review
0 helpful votes
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Overall very happy
June 7, 2021

Out of the 14 pear trees only one didn't look so great. Came with very little soil in pot and the trunk at the bottom may turn in to a issue as it has a hard bend in it. Also had very few leafs. The rest all look amazing.

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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Could be BETTER.
June 7, 2021
Updated review

Always very efficient ordering, easy to understand the whole process.
As far as the shopping experience with "Brighterblooms.com", it was a good experience but not great. Not being notified that the package had shipped and not being notified in a timely matter that the package had arrived precludes a GREAT rating. Companies like Amazon and Home Depot do a better job in this regards. No company does a better job though than Amazon due to the Alexa verbal notification system, "Your package has arrived!" typically within an hour or less of the package arrival.
As far as the plants, too early to judge the quality of the plants, it will take ~30 days to verify if the plants will survive its arduous journey

Date of experience: June 7, 2021

Always very efficient ordering, easy to understand...
May 13, 2021
Previous review

Always very efficient ordering, easy to understand the whole process.

Date of experience: May 13, 2021
Michigan
1 review
0 helpful votes
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Deliver disappointment
June 9, 2021

I ordered 2 raspberry bushes and 3 blueberry bushes. The box was clearly marked "Fragile" and had arrows indicating UP. The package was delivered to my door upright in a box that was supposed to be flat, All the plants were jammed together. The raspberry bushes were bent over. The blueberry bushes were were less damaged, but the potting soul was bone dry a in the pots, and the plants were severely wilted.

Date of experience: June 6, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Maryland
2 reviews
0 helpful votes
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Excellent!
June 7, 2021

How often should I water the tree? Once a week for 30 minutes sounds extreme. Question I have Myer lemon looking crazy and a bing cherry both not budding. Bing looks healthier than the lemon tree.

Date of experience: June 6, 2021
Texas
1 review
0 helpful votes
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My review
June 9, 2021

The lavender was half dead when received, and the other half died soon after.
The other plants were in good shape.

Date of experience: June 6, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear that your plants aren’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!