BridgecrestReviews 406

The first car I had was garbage then I had to go back and get a second car which was okay until I had got in the car accident and they look under and through everything with the car trying to find out the under the car is Rusted. Now as for the payment I never heard where you take a payment out put it back and then charge $15 extra for a late fee and say it take 3to4 business days for the money to be taken out... and then they tell me I will be charged again $15 for a payment they can't stop

This company and customer service are a living nightmare. They keep returning payments for no reason and add it to balance owed with additional finance charge. They have returned my last two payments. They are taking my car on Christmas Eve unless I give them $1400. Customer Service is a nightmare they are hostile and try to intimidate you. I paid $800 in August and they just posted more fees to my account so the balance was unchanged. They need to be sued into oblivion.

I pay them every month and they still took additional months payment. They don't care about your situation. Customer service is horrible. They have jobs because they have customers; so they need to remember that! Hopefully this terrible company will shut down and those same wack $#*! customer service reps will be out of a job asking their debtors for help. They don't even deserve 1 star!

Been with them since March of 21. Talked to their rep and was told after 6 months I can lower my payment. I payed up the six months early and waited for that month to drop my payments. I was so excited then here comes the bull$#*!…call in September ready to get the reduction. Rep on the phone tells me that's not accurate…not my issue that's what she told me. I tell her that she can go back listen to the recordings and she will hear the rep telling me that. Still nothing we can do. If all these customers are complaining the payment process needs to change. I guess a lil money is better than none but the best concept to create longevity in business is to listen to your customers. Make changes to your concepts and policies when needed to keep the ones who are actually running your business pleased. If you loose 50 % of your customers after a year of payments you have inquired a huge loss. Have enough business sense to know what to do and enough moral sense to do what is right…but then again who are we :/

When i got the loan i asked them if i could change the due date. Nothing but issues and call backs to get this date changed. Every time i call them i get told they haven't heard anything yet. Whats that all about. Still was told call back again. A month now still no decision. This bank is terrible on customer service.

Whatever you do donot do it with Bridgecrest! I made a payment to stop my repossession and they still came and repossessed my vehicle and did not fix the problem that was made by them the worst f****** car financing company ever

So I had a car with this bank trade it in at dealer paid it off $40,000 check send it to Bridgecrest come a month later they're calling me asking me for my payment I told him that car was paid off it's not mines any longer they were confused they were not sure what was happening. First of all then they going to tell me they lost the check so after three months they would like another check are you kidding me I'm not sure what's the process you need to get hired here but obviously it's not hard anybody can work here and your customer service sucks I wouldn't recommend us bank to anybody think twice look at the reviews

This is the worst finance company ever. They will lie and scam you anyway they can. I was originally told one monthly payment price then after the paper work was signed and I made the first few payments they said I was behind and the amount I was paying was only the bi weekly payment amount. I was never told this other wise I wouldn't have got this car. The interest rate on this loan was so high there should be a law against this. I told them to fix my monthly amount to what I was told and the rep said I am sorry but you signed the paperwork saying that you would pay that amount. I looked in my contract and it says no such thing. LONG STORY SHORT DO NOT BUY ANYTHING FROM THESE SCAM ARTIST. THEY WOULD BE SO BLANTON TO THE TRY AND SELL THE DEVIL ICE. DO. NOT. BUY. FROM. THEM. YOU. WILL. REGRET. IT

I had made my payment on time and more every month th Han needed. When COVID hit I was laid off my job and diagnosed with cancer. I called Bridgecrest to discuss payment arrangements as noted on their website. I only owed 1100 dollars on the car and advised them my payment may not be the full amount which 3 of them were short Sox 100 and a couple were over the required amount. They reported my payments as being late because it wasn't the full amount. I don't see why the say to call and make arrangements if the note as being late. When I wrote to them asking for them to change the last 4 payments from late to on time they told me no. I will never do business with this company again and highly discourage anyone from doing business with them

I have had a loan with Bridgecrest for nearly four years, I have 100% payment history, I had the highest interest rate possible of nearly THIRTY PERCENT. I STILL made on time payments. I traded my car in TWO months ago to rid myself clean of the loan and the car since I couldn't afford $600 a month on a 7 year old car anymore after having it nearly 4 years. Bridgecrest accepted the payoff check and I got a phone call "congratulations your loan is paid off!" 2 weeks ago I'm getting phone calls from them "Ma'am how do you plan on making your payment for $948 today? You're almost 2 months late on your payment" EXCUSE ME! They REFUSE TO ACCEPT the check from LEXUS to pay off my car! They reported me for credit delinquency when I traded that car in TWO MONTHS AGO! They sent the check back for "insufficient funds"…. From LEXUS?! AS IF! Do not lend through this company! They are trying to steal from you! We have attorneys to rightfully sue them for not accepting a payoff check! To make it even worse I didn't even receive a refund check for my warranty and gap insurance since they re opened my account, so I am now out an additional $555 that is rightfully owed to me.

I completed my car loan to find I had a 6500. 00 interest balance from where I was allowed to put 3 car payments on the end of the loan not knowing I was paying a interest late fee daily up until that point which was 2 to 3 years. My understanding was you would pay this fee daily if you were late, I didn't know putting the payments at the end of the loan would be considered late. It's not reported to the credit bureau as being late. So when the loan matured and was completed the company now says I have 90 days to pay 6500. 00. The first 30 days that it was not paid completely they reported to the credit bureau that I was 30 days late. I paid because I didn't want to tarnish my credit. I used the portal for their payments and the dashboard says I owed 6500 and some change. This is the large interest payment that was said I needed to pay immediately. I paid and was waiting on my title. I get an email saying I owe 217.00 more. When I say shady. This is the worst company ever. I have tried to call to speak with a manager and can never speak with one. Any other time they blowing your phone up if your late with a payment. I had just gotten over it and took the money out of my retirement to just get it done because I didn't want them to destroy my credit and now they still saying I owe. Where did the 217.00 come from? Everything I owed should have been indicated on that dash board as the final payment because I no longer have a loan, it's matured. Do not use this financial institution. They are very shady and basically are hidden loan sharks. Be aware.
Denetra

I paid all the payments but because 4 payments were extended they say i owe 1400 dollors more after the loan had matured

Although I've read a lot of negative reviews about Bridgecrest, my experience has been great. For the time I had Bridgecrest, I never experienced any negative issues at all. I always kept my loan current and never heard from them unless I called regarding questions I had. They were always friendly and more than willing to help me.
I did refinance with another lender only because I found a better rate. Paying off the loan went smoothly. It comes down to this, keep your loan current and you won't have to deal with anyone from Bridgecrest unless you call with questions.

These people will harass the daylights out of you for an already ridiculously high interest rate loan. They prey on people with not so great credit and if the loan ever does get paid off, then they buyer ends up paying double for a vehicle that is not worth it. Do NOT deal with these horrible people. They are the WORST.

They charge your card without your permission without being on auto pay representative at this customer service is rude unhelpful customer always wrong and they're always right

So far, I've had no real problems with Bridgecrest. Payments are accepted on line and posted to the account automatically. Interest rate is what my credit deserves - frankly, I was surprised at how easy it was to get the loan, given my situation. My only problem with them, and the reason for three
stars rather than five, is the lack of information in contract details. I like to see a breakdown of principal and interest when my payments are posted - ideally an amortization. To see the balance, you have to click on the "payoff request" icon and then all you get is the payoff - no information on interest or fees. The other missing information is the original contract - when I executed the contract with Carvana, the executed copy failed to download. I cannot locate a link on site do download a copy.

Absolute WORST car financing company to go through. You can be completely caught up on your payments, but say you miss one payment due to covid financial issues, they WILL NOT refinance, give you more time, or give you notice about repossessing your car. ALSO, lied about receiving a call about a payment then went on to charge double because they have no communication whatsoever between departments. So to one person it looked like we hadn't paid but we did. They're con artists and scammers. DO NOT GO THROUGH THEM IF YOU PLAN TO RENT FROM CARVANA.

This by far the worse company I have ever used in 30 years of credit history. Do NOT get a loan with this crooks. This is a bad company, really bad. Save yourself all the pain and anger you will get with this idiots.