BridgecrestReviews 406

My car was totalled and after the insurance paid them they held the check for 2 weeks. But their GAP is worst. I was supposed to get a refund from them for the payments I had to make before the GAP pay the rest of the loan, and they say that I have no right to receive any money. Thieves. After all of that I went to purchase another car worth $15,995. They were asking $2,000 for downpayment. I went to another place an got a $18,000 with $1,000 downpayment and 3-1/2% lower interest rate

I purchased a car from DT and bridgecrest financed it the vechicle is paid off now. They told my credit isn't good enough to purchase a new vehicle. The internet told me I was pre-qualified for one amount and they next thing it's another amount. Not only that they sales people are rude and insulting. I would rather die than to ever do business again with them. A complete waist of time. They do not listen to their customers. If my vehicle wasn't paid off already I would voluntarily return it!

Horrible experience. I paid off my loan because I'm selling my car. Now they told me they are keeping the title for 10 business days in case the payment doesn't go through. Understandable for a check, but not when you pay directly from your bank account, they take the money and even send you emails and text confirming. They need to revise the company policy. James, a supervisor, tried to convince me that I could ask the bank to reverse the payment, which I know it's not possible. Never again financing through Bridgecrest or Carvana

This company sucks. When I signed up they chose my payment dates and they don't match up with my actual pay dates from my job. I've asked them for months to help me change it and they're always finding a reason not to. So now I'm stuck with a late payment interest rate. I got a 10,000 dollar car and they're making me pay 26,000 for it. I'm the stupid one for accepting it but I was desperate. They will literally harass you. They call me 10+ times a day to make a payment even though they know I hadn't gotten paid yet. They've even started texting me about it. They're always rude to me and they're always calling me. I pay my payments twice a month every time I get paid yet they call me 10+ times a day asking for it.

This business is no good to work with they are garbage they sold me a car that I later on found out it was nothing but garbage with multiple recalls with a faulty airbag. The car was just falling apart in addition to that.It was no good for trading in due to upside down balance they charging. I gave them their junkyard on wheels back voluntarily they refuse to pick it up as a volunteer Repo and trying to report on my credit files late payment trying to smash my credit. As if I still have the car I even return my tag in to DMV Please stay Away from these crooks reported them to CFPB and in process of other legal actions

Bridgecrest are crooks. They will gladly take your money and run without delivery of promised service. Most of the reviews on this page are fake. Just read below and it will become easy to digest the truth. Zero service, zero accountability with this company. I cannot stress this enough... STAY VERY FAR AWAY! Try better managed and with proper customer support departments such as www.myautoloan.com or www.lendingtree.com Honestly, you could pick any lending service. Stay away from Carvana as well. Predatory lending services with unfulfilled promises. Read below to see the truth.

Actually Bridgecrest is a shell company used by Drivetime to screw you on auto loans. They are the people Drivetime will refer you to if you have a question or complaint about their loans. They have exactly the same boards and CEOs They charge loanshark rates and have illegally re-poed cars and been caught doing it(UNITED STATES OF AMERICA CONSUMER FINANCIAL PROTECTION BUREAU ADMINISTRATIVE PROCEEDING File No. 2014-CFPB-0017). As Gomer would say, "Surprise, Surprise, Surprise"!