BridgecrestReviews 406

RUN... DONT DO IT...
During the corona virus this company refuses to work with people. I'm sure I'm not the only person who's company has closed, but this company has the rudest staff, as they safely work from home to tell you that "you will be turned over to a collection agency but your late fees forgiven sorry but it's within the laws." My mother deals with Navy Federal, they didn't make her jump thru any loops they were very nice and very efficient and gave her a deferred payment until June and told her that if things weren't better by then to call them and they would extend it further. I wouldn't advise anyone to ever use this BridgeCrest. As far as I'm concerned they can come pick this car up if it comes to feeding us or making this payment, I'm going to choose feeding my family. I do not wish bad things on any one EVER. But with everything in me, I hope during this World wide pandemic these rude folks like this are the only ones stuck without a permanent job I hope the rude hateful selfish uncompassionate folks at this horrible company goes bankrupt and they get stuck with all these crappy worthless over priced cars they sold to folks. I really wish we would have saw the reviews BEFORE making a purchase WOW! The harassing calls don't stop even tho it's noted in their computer" saying prayers for us all.

Shame on you drive time. I have been a customer for 2 years and never been late ever. Because what is happining around the world coron virus my business temporarly closed because of corona virus. All of My customers are tourist from LAX airport, since temporary close i had to close my doors also. No income coming in since shut down. All i asked from your customer rep extenssion on my payments. She said no! Maybe call back on due date? Do you consider as help? All of the banks in the USA helping customers Ally bank offering extension for 120 days, wells fargo for 90 days. Bank of America 3 month and etc. Every single business in the country suffering at the moment! Shame on you!

This company is horrible. They continued to withdraw funds from my account over and above the balance of the loan. They refused to refund the amount in a timely manner despite being obviously in the wrong, despite the fact that the billing statements they sent did not match the amount they illegally withdrew. Of course this is in the midst of the coronavirus when so many people are missing hours at work. Worst customer service ever, and Kerry P9KV... literally there service is so bad that customer service managers will not give out their full names. Has absolutely no clue what she is doing or she is working for a company whose policies are purposely illegitimate. I urge anyone who has problems with this company to file a complaint with the Consumer Financial Protection Bureau.

Paid off my car in October 2019 and it is March 2020 no car title. Title department drop the ball for 30 days. It took a phone call to get them moving. Then they claim they sent it out to Florida but yet I called the DriveTime in Ocala Florida and they did not have it. Filled out the papers again and then I was told it was lost in the mail room. I have zero confidence in the title department at corporate in Arizona. DriveTime itself is okay but Bridgecrest title department is so incompetent.

I made a payment and they double charged my account not once but twice. First time I had enough for it to clear. I then had to wait 7 business to get my refund via check. The second time this scumbags did this it over drew my account and wait it gets better they than make you wait 10days to make sure thier end clears it all. Then they initiate the refund adding another 7 days and mail time. They have weak staff with limit knowledge of process and transfer you from department to department instead of resolving. This is a joke of a company's and is criminally Negligent essentially robbing me. Terrible service terrible interest rates and they literally steal straight from your bank account and then blame you for it.

I bought a newer model vehicle and had it financed through bridgecrest and bought all warranties and gap coverage through the partners.
They drug me through the mud and called me a liar on multiple occasions and tried to blame my insurance agency (USAA) which I have total confidence in. They refused to file gap coverage for the remaining 5,000 owed on my vehicle due to 81 dollars they had "misplaced" in their system. It's been 3 months since I totaled my vehicle out and to this day they are still making me jump through hoops in order to receive the coverage I paid for. Gap coverage is a scam. Bridgecrest are thieves who will lie and tell you what you want to hear. Their call centers are based in the Caribbean's and they do not understand basic insurance concepts. I will never again use this company or any partners of said company.

ZERO STARS for this company! Its trash! Never trust them with your cars! All they do is take your money and wait till your almost done paying it to come pick it up for any missed payments. Their customer service is trash they are all rude, have no common sense and are just plain nasty! They do not care for any emergency or life tradegy that happens to you to cause you to fall behind. THEY HARASS YOU all day and night! Tried to come to an agreement with them when i was only working 3 days out of the week and they didn't give a $#*! about that they practically say you signed a contract now pay or we take the car. NASTY $#*! COMPANY!

Wow what can I say about Bridgecrest the worst finance company I feel on hard times I was working for a company for 5 years and without any warning they laid alot of people of I was one on thoes people before that I would pay my payments on time never had a problem until I feel behind and I contacted customer service they most rudest people ever they don't offer help just say I am sorry but you need to make a payment or clear every out the vehicle the car I purchased a lemon it has so many mechanical problems. And when ever your late they don't tell you about the daily interest rate that you will incur and that you are going to be upside down on your payments some people know it as balloon payments. Please be cautious of this company and DriveTime all scammers. All of these reviews are telling the truth about this company something needs to be done about it.