BridgecrestReviews 406

I know I'm reading negative reviews but based on my experience it hasn't been that bad for me as of 8/9/2020 I am behind on my payments I make sure I contact them let them know whats going on... Sure they talk crazy and try to tell me what I need to pay which is usually a lump sum after I've told them I don't have it so I just make at least the minimum payment and it works out. Usually my repo assignment date is pushed back two weeks after a payment

Not only is Bridgecrest a predatory lending company taking advantage of people with less than perfect credit with high interests rates, but their also one of the most nastiest companies I've dealt with during this pandemic. I've had a car for nearly 3.5 years, have fallen behind on payments in my past but not often. During those times Bridgecrest seemed to be understanding and we worked out arrangements that got me back on track. But low and behold, in the middle of Covid I'm getting these emails anytime my due date is near threatening to ruin my credit with late payments notices if I don't pay by such and such a date. MY question is why now? In the midst of a pandemic, why is Bridgecrest trying to harm the clients credit by sending bullying emails to ruin your credit when they've never done this before. No consideration for what issues customers are facing during this time such as job loss. I was laid off for two months and didn't receive unemployment until a month at least after being sent home. I still have not received all benefits I was due. I spoke with Bridgecrest about this, they pretended to be understanding and still placed a negative reporting on my credit that I'm trying to dispute. Why is Bridgecrest being so heartless at a time like this? Is it because I have less than a year before the car is paid in full? I will never reccomend this company to anyone I know bc this behavoir on top of their high interest rates are disgusting. Will never do business with them again!

I've never been late on a payment. COVID-19 hits and I get laid off. The disrespect I got when I called in to see what our options were since I was no longer getting paid and had to deal with unemployment not knowing how long that would take. They answered' "Don't you have stimulus check money?"
Long story short I missed a payment for the first time and starting the very next day: CONSTANT HARRASMENT! 7-8 Calls a day in the middle of a pandemic! Three weeks later the car was taken and not two years of on time payments down the drain because these bloody suckers couldnt wait 30 days. Keep the car! I went to an actual dealership and got a new car my interest rate dropped 18% points! Stay away.

I purchase a car from another lender (Santander Consumer USA) in May 2019. I spent 31/2 months in the hospital due to a medical emergency and this lender repossessed my previous vehicle, showing no empathy towards this situation and would not allow me to get it back due to it being such a new loan. I applied with Drivetime/Bridgecrest and was approved instantly for another vehicle. I read the reviews and decided to take my chances, picking out a vehicle with low miles since I know I may be paying more interest, which I expect. I have not had any issues with Bridgecrest. They are very strict at the beginning of the loan, they require the FIRST 2 payments to be made on time or they will repossess the vehicle. They tell you this at the dealership when going over paperwork, after this they will work with you. To avoid payment calls should you get behind, they allow you to set up future dated payments. They will not continue to call if they see a payment coming. Also by sending a little extra towards my payments, this will allow you to pay off the car faster than the maturity date on the contract. I hope this company stays around. I have no doubt I will use Bridgecrest in the future should I ever need a new car loan!

This company is a scam. I received a car a year ago... from drivetime I attempted to pay my car payment through my bank and the local Walmart yet the charges kept being rejected with thousands in my account (for my bank card) so I went to Walmart for them to say they can't find the payment system bridgecrest uses... a rep from bridgecrest argued with the Walmart worker on my phone speaker. Fast forward 4 weeks car was repossessed from my driveway. They told me I would have to pay 20,000 to get it back. Mind you it was a 10k car with 1000 down, yes I understand interest etc but that was robbery. Lastly, they took it off my credit because it happened a month after I got the car? Yeah they got my deposit and took their car back. I paid 1000. 00 for a month then was left carless. SCAM

DO NOT BUY A CAR FROM DRIVETIME AND FINANCE THRU BRIDGECREST! THEY WORK TOGETHER! SALESMAN SET U UP FOR A REALLY BAD DEAL. AFTER U DRIVE OFF THE LOT WITH (RIM ON CAR THAT'S NOT MANUFACTURED. CAUSING TO LOOSE AIR PRESSURE) NEEDLES TO SAY I HAD TO PUYT AIR IN TIRES EVERY 3 DAYS... THEY ARE DONE WITH YOU... I WAS TOLD BY DEALER OF DRIVE TIME SINCE I HAVE GAP INSURANCE TO WRECK THE CAR. WT HECK. REALLY... THIS COMPANY AND THEIR PETTY DEALERS NEEDS TO BE SHUT DOWN... SOMEONE IS GOING TO GET HURT MESSING WITH THIS COMPANY... HOME OF THE UGLY DUCKLIN! CUSTOMER SERVICE SUCKS TOO CUZ THEY READ FROM SCRIPTS. MOST DONT KNOW WHAT THE SCRIPT MEANS... POOR CUSTOMER SERVICE, DRIVE TIME, 2 WEEKS, PAYMENT, INTEREST RATE, CAR LOAN, COMPANY 6 MONTH, GAP INSURANCE, PEOPLE

How embarrassing that I ever did business with this company. I financed a car for about 2 years now valued at 10,000 when I first bought it. 2 years later of consistent payments, the price bumps up to 14,000! I explained to these crooks that due to covid 19, my hours were reduced and money is tight, so if you would be willing to work with me (like any professional would do) I could have this all figured out. They wont defer payments for any reason and they dont care that the economy is collapsing. They call you at least twice a day when youre behind on a payment, harassing and reminding you to pay even after I explain the same thing to them each time. My car was repossessed yesterday afternoon after missing a single payment! I hope something gets done about this company, this is not ethically right. How is it okay to treat people this way? I wish you the absolute worst of luck

Well this company is all around predatory along with Drive Time dealership. So in 2017 we received an auto loan from this company which was a huge mistake. The 2007 Toyota Highlander we purchased was only worth $10,000 probably less because it was used but by the time all the interest was added the total loan was $20,000. That is double or triple of what the car was worth. For that price my wife and I could've gotten a brand new car. But like some idiots under desperate circumstances and being young and dumb we were we accepted it because we couldn't get approved anywhere else and a vehicle was needed. We were also told that after 6 months of paying on time the monthly payment would lower. It didn't but we made every payment on time until my wife went out from work because she had a baby so money became tight because I was carrying all the bills on my one income. But they would not work with us at all. Woke up one morning the car was gone with the car seats and everything in them and when we asked to get our stuff out they told us no not until we pay them. The account ended up charging off because they refused to work with us so we decided to not pay it because how heartless and difficult they were being. Even though they reported the account as a charge off they never sent it to a collection agency. This year which is 2020 my wife and I contacted them trying to settle the debt because they were reporting missed payments on our credit every month for the past 3 years in spite it being charged off. When we contacted them they told us they could settle the debt for $3,125 which they said was 25%. But when we did the math 25% of the remaining balance after they auctioned it off and minus the amount we paid into it was only $1,013. They also refused to take the $2000 settlement amount we offered given the fact 3 years have passed, the car was only worth half of the amount they were trying to get us to pay but because the interest was so high it doubled the price. They would not allow us to speak with a supervisor both times we called and stated supervisors don't take calls only do call backs. The supervisor never called back might I add. They also refused to give us the history of the payments and a copy of the contract that they are trying to charge us for. And to put the icing on the cake when we considered paying the settlement amount of $3,125 they refused to give us a written agreement. We were told that they only make verbal agreement but wasn't the auto loan a written agreement. So I guess I'm supposed to just pay you thousands of dollars just so you can say oh hey we got your money but you still owe us the rest. BIG MISTAKE DEALING WITH COMPANY.

Why is everyone using the Pandemic as an excuse not to pay? I lost my job also but guess what, I still received unemployment and not to mention received extra money from the government JUST LIKE YOU DID. It's sad that these companies get these bad reviews because people are not adult enough to own up to their on shortcomings they've created. I'm all about reviews on companies and I personally don't have a problem with them, I paid right as I agreed in the contract and they left me alone. So enough of this Pandemic excuse. Stop blaming Bridgecrest, either pay your bills or hush up.