BridgecrestReviews 406

If I could go back in time I would run from them, the worse companies ever, they are full of it, they wanted to charge me $500 dollars for a late fee I had this loan for two years and never late in fact paid more then my payments each month, they said my bank sent a nsf back to them but I have $5000 in my account, so I talked to my bank and they said they never gotten any thing from them, so I call bridecrest back and told them what my bank said she said she doesn't care what they said and for me to get a prepaid card and pay my bill. If I knew what to do I would give this car back to them and tell them where to go. Don't get a loan from these cracks they don't car about customs only money.

I admit I was VERY DESPERATE but long story short the interest
Rate I'm paying I could get a brand new car

I got a car through them and was charged 3x more than the value it was my first Vehicle purchase so I didn't know what I was getting into. Couldn't access my account online cause they messed up on my information and never would fix it so I was charged extra 3 dollars ever payment for their mess up but they didn't care. To top it off I was gonna pay the pay off on it and they tried adding more to the loan then what was left owes on the car. The car has made noise under the hood since the day after I brought it home. Listen to all the reviews its 100% honest!

This company wont do anything to help you. I told them I was furlowed because of COVID-19 and needed maybe 2-3 more days and i would have the money from unemployment. I had 0 income and all my bills were behind. The only offered to refinance AFTER making a payment of at least $1700, or pay off the full amount of $15k. The only thing I needed was a few days. Literally,. I got repo'd, then a $5k deposit from unemployment. Now my credit is screwed.

I have had my car for 3 years. It was my choice to use them. They WILL work with you on payments. Looking back, I should not of made such a quick decision. The interest is high as heck... but again MY decision to use them. The term is 6 years, but these are all choices I mad going into it. The cars are great, payment system is super easy. Overall if you have a small down payment and not so good credit, I would suggest them to build your credit. My score has went up from the reporting that they do. I read through the reviews - the people who wrote negative reviews about being repoed just do not know the law. They follow all laws and as long as you stay in touch you are in it to win it! -

During this pandemic I've lost my full time job. The only job that paid me enough to pay my car. Back in June when I officially lost it I called telling them I lost my job and that I will be working side jobs to pay as much as I can. I paid $100 last week because that's all I had In my pocket. I woke up this morning. No phone call. No email. Nothing. I walked outside to get paperwork to my new job I finally got and my car was repoed. I called them explaining once again I lost my job due to covid and I've been making small amount of payments to keep my car for this job. They told me good luck on my job and I won't get my car pack unless I have $1,500 to pay them. I'm not even suppose to be paying as much as I am for a 2012 Kia Sportage. It's suppose to be less. And I even told them in the paperwork the amount I'm suppose to be paying. They told me there's nothing they can do to change it. The customer service was horrible. They were rude. I've lost everything due to covid. That car was all I had.

I contacted bridgecrest on last Thursday to set up a payment arrangement for the 1st. They helped me and they assured me nothing is going to happen to my car. I never been late in 6 months since I financed my car through them. I also called them yesterday to make sure my account is ok, there are no problems. I've seen so many people complaining about this company. It's called picking up a phone and talk to them about your situation.

Buyer Beware, WHAT A RIP.! This company preys on people with BAD or NO credit and just RIPS them off. Like the Financial housing bubble in 2008 with the banks.
You might get a crappy car but you'll pay forever. Their business practices are based on ripping as much money out of you as possible and fulfilling THEIR American Dream. You might be better off to go to a corner Title Loan Company.

I tried to pay off a loan and they make it so difficult and charged so many fee's and sent me in various directions to pay. I was sent to Walmart with 10K in Cash and they ( WALMART) were so confused I left. Then they gave me the option of paying by CC but only 3K at a time with a 3$ fee. ( They gotta RIP you for the interest) I asked for a TOTAL payoff number which they gave me and I sent a Cashiers Check ( make sure it's registered mail) and then got a call that the amount DID NOT include interest, so they dinged me for another 1000. 00$ before I could get the title. I guess they don't understand what TOTAL payoff means.
The customer service department should be called the Moron's in Customer Service Department, a bunch of idiots reading from a designed script designed to send you in circles.

Very Very BAD company to do business with... BUYER BEWARE!

I work for the company that owns bridgecrest, and have recently gotten divorced. I attempted to reach out to them because I am a type 1 diabetic and had to make a choice to pay my car loan or pay for my insulin, I requested a 1 month deferral in order to not miss a payment even though I'd still end up being charged interest. They told me to get lost essentially. They care more about 300$ then they do about all the money I make them working on and getting vehicles ready for sale. Love the main company but there financial department is absolutely heartless. Will no longer be recommending people use our in home financing. Make sure you go through your bank

Please if you can help it do not get a car loan from them. If you are in dying need then do so but please refinance. This is my first encounter with this company and I would rather go back to the first car loan company I had when I was 19 yrs old. So if you have bad credit, yes you can get a car. But listen to me. Work so hard on your credit, because you need to refinance asap. I am counting down the months to refinance. I will not deal with this company.