On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Branson Shows Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the ease of the online booking process and the helpfulness of staff. Many reviewers express satisfaction with the variety of shows available and the overall user-friendly experience. However, concerns arise regarding additional fees and difficulties in navigating the booking system, particularly when selecting multiple shows. While the majority of feedback reflects a strong appreciation for the service, issues related to transparency in pricing and website navigation indicate areas for improvement in customer service and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good website and easy to use agent was helpful and friendly
Some options were confusing or not available to select when originally offered.
Great Looking forward to it will have to pickup tickets when we arrive in Branson
Their site advertised buy 1 get 1 free and tickets for 59.00 each for a show. When I ordered 3 tickets, the page indicated 2 x 59.00,1 x 0.00 however, my credit card was charged 170.33. When I called in and spoke to a supervisor, all she kept telling is the price was 87.00 and I saved 90.64 with the free ticket. No way to convince her what the website shows as I took screen shots of the website price. They wouldn't let me cancel or honor the advertised price. They can't even provide me a receipt with the breakdown of the charges. Total scam!
Order received, as always everything is top notch! Great service, 100% original without a doubt, fast delivery, careful packaging!
Great experience. Really easy to book. I didn't realize we had to pick up vouchers.
I didn't see the senior discount reflected once the event was booked.
Very easy to view and reserve. I checked to have my voucher via email but should have them mailed to me
Easy to use, reasonable prices. Secure check out. We will do again
I emailed with a question and got a call from an agent.
So far my experience has been convenient, it sure. About fast but that's our fault
So far my experience has been fast and convenient
I felt we received a good offer with the buy one, get one ticket promotion. It was easy to do online. Having to pick up the tickets at the ticket center was slightly inconvenient, but worth the discount. The show itself was mediocre.
Quick easy to navigate the site. The gal I contacted regarding a question was helpful and courteous. I'm not always great at navigating through these online sites but she helped me and was so appreciated. Looking forward to the show.
Difficult to navigate back and forth for choices during my stay.
So far so good, was very easy to obtain the tickets I desired.
The Showboat experience itself was wonderful. However, I would not recommend Branson Shows.com to order tickets, which feels like a bait and switch operation. They state that you have to stop by their office to pick up the vouchers (which isn't true) only to try and push you into a timeshare presentation. Despite their website saying that they don't participate in timeshares, the lady who helped us still tried to get us to participate in this. She wouldn't take no for an answer and became rude when I told her, for the fifth time, that we were not interested. I meant to book tickets directly with the Branson showboat, and only after I booked them, did I realize that we booked through Branson.shows.com. Out of curiosity, I did compare prices, and it was actually five dollars cheaper to book directly with the showboat so, not only did we get hassled booking through Bransonshows.com, but we didn't even save any money. If you are visiting Branson, I would definitely recommend the showboat but I would book this, and all other activities, directly with the vendor and not through this company. It feels very manipulative that they make you come into the office to pick up "vouchers" and then use high pressure tactics to try and get you to attend a timeshare presentation (acting like they are doing you a favor by giving you this opportunity). I would avoid them.
I liked the service very much, good service. I think that all the employees there are professionals in their place.
Thank you so much for a great discount! The coasters were awesome!
Easy to reserve but I did not realize I would have to pick up tickets until an email came. I would have preferred printing them off but we will pick them up.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members