BradfordExchangeReviews 562

Sounds like my problem is the same as everyone else. Don't expect to receive the items you order anywhere even remotely close to the time they say you can expect it by. My item was supposed to be delivered by the 21st of december by latest and I am being told not to expect it before the 3rd of january. They look like nice items if you don't mind waiting a ridiculously long time and dealing with a company that could careless about your satisfaction.

I've ordered several items from this company and none of it looks anything like the advertised pictures. I ordered a Pittsburgh Steelers beaded necklace for 119.00. Once I received the item I couldn't believe what I was seeing. The beads appeared a high quality translucent gold color. The beads were also large, heavy and bulky. Looked like something that came from a craft store. The helmet appeared to be a beautiful silver trimmed in gold with a clear Steelers logo but the one I got appeared to be a cheap gold paint trim and the logo was so small I couldn't tell what it was. Once I put the necklace on it instantly fell apart and all the charms crashed to the floor. I figured I'd just send it back. I also decided to order my husband an engraved ring in which was promised by Christmas. Received an email today stating it will not be shipped until Jan 30th. I will not place another order and I suggest anyone reading this avoid this company. Not all have issues but a majority does. The gamble is not worth it

Buyers move on from this website. It's horrible. They'll guarantee you'll get something by a date then not deliver. Then send you messages telling not to worry not to worry then drop it on you that your item won't make it until the middle of the next month. The only guarantee they should give is that they will disappoint you. RUN! RUN! From this site. Search again then again. I wouldn't tell someone I hated to order from this website. I wouldn't order from this website if it was the one and only last website on the internet! I give them ZERO STARS! People don't do this to yourself. Honestly look somewhere else for whatever you're looking to buy.

I'm rather surprised by all of the negative reviews for Bradford Exchange and it was almost enough to discourage me from ordering from them. However, I saw a Facebook ad for a pendent I really wanted for my daughter. The website guaranteed delivery by Christmas, so I was concerned when I received a confirmation email with an expect delivery date between January 15th and February 1st. I emailed them immediately, and promptly received a response stating that the email always provide a 6-8 week delivery window, and once again guaranteeing delivery before Christmas. I was skeptical, but I received my order in 3 business days. The diamonds were a bit smaller than I expected, but reasonable considering the price. I am very pleased, and would order from them again. Most of the reviews here are from Americans, so I feel obligated to add that I am in Canada, and my order was shipped from the office in London, Ontario.

I ordered a bracelet back in august via the website. Didn't use my account with them, hadn't used it in years and I no longer had access to the email associated with said account. Item never arrived after nearly 14 days, contacted Bradford ex. UK to be informed that payment hadn't gone through and I was to contact them. Did this, set up payment plan and paid first instalment. Tracking stated bracelet had been delivered and signed for... although I had received nothing.

Contacted them and they informed me it had been sent to my old address through my account that I hadn't logged onto! They said they were sorry it would appear when I contacted them the advisor link purchase to my account which had an old postal address they said that they would dispatch another one, after putting the phone down I went to my old address as the bracelet was a 60th birthday gift for my mother, it was already 2 weeks late and I wanted to ensure I had given it to her before her birthday trip to Graceland. Retrieved bracelet and contacted Bradford ex. As soon as I got home.

They Informed me that they had already dispatched another one and it could not be stopped, less than 2 hours after original phone call. Returned second bracelet as soon as it arrived as I already had the first bracelet. Since august this company has sent me letter informing me of late payments. Every month I have spoken to their customer service and basically been told 'aaaah we see the problem, it's an over sight don't worry it's sorted' Well no it isn't sorted, now I am getting threatening messages that they will take court action if I don't pay.

Bearing in mind I set up a payment plan and they have already taken money from my account. Getting this resolved is impossible, you can't currently get through on their phone lines so I cant even speak to a person. Managed to speak to someone via facebook to be told I need to set up a payment plan for the bracelet and I now have added charges due to outstanding late payments. I am appalled by this whole situation, not once have they acknowledged this mistake, never in my entire life have I had an experience like this the whole situation has been extremely stressful as I am now being threatened with bailiffs.

I would pay the balance in full just so I never have to deal or think about this company again ever. But I refuse to pay charges for a mistake I feel was made my them. They are requesting l set up a payment plan for the second bracelet I sent back, I had a payment plan for the original bracelet I kept. Never will I use this company again.

I ordered back in February the Super bowl shot glass collection. I authorized my payments to be broken into 2 per month ($34.97). My first payment was taken beginning of April, next was beginning of May. No shipment. Called it was on backorder. Finally got 1st (of 10) shipment in June. Nothing again until end of August, then charged me full amount (69.94) instead of instalment (34.97). I let it go, got shipment then in end of September charged full amount again ($69.94), then charged again two weeks later 10/7/16 again full charge 10/25/16, now once again 11/7/16. So I've paid $279.76 in past 6 weeks where I should have only paid half that... I'm being over charged and I have contacted the company 5 times for problems. I'm tired of this and they won't help. Now I have to get a hold of paypal and my bank to not authorize anymore paymen's since they just take when they want to!

#TheBradfordExchange has an automated system when you call in to take your order and payments. I made an order and a payment and the system said my order would be shipped soon. I ordered a ring and the system does not give the option to set the exact size you need. Over tbe next few days I tried calling to speak to someone, but no one answered. Finally the 5th day I bypassed the automated system by pressing 0 zero continuously. I was on hold for a half hour. The representitive said tey had my ring under a "dummy" order and it was on back order. I don't understand dummy order, where tney just going to pick a random ring size? Or not send anything? But yet and still they took the money. So the rep canceled tbe first order and I did it all over again over the phone. I was then told my ring size is available and I would recieve it in 7-10 business days. I will post another review after I recieve the ring.

I ordered the "Once Upon a Romance Ring" with an inscription inside. I reciebed the product on a timely manner, however the inscription was missing 3 letters so they left off half of an entirr word. Also, the details on the ring were no where near as detailed as they were in the picture online. The details in real life look very cheap. It would be less misleading if they would use an actual photo of the ring and not a drawing of it. In addition, the stones were very loose, ie. When I shook it, I could hear the rattle around inside of the prongs. I added a dab of clear super glue to each prong to cure that. Lastly, I believe the sizes run a little big. It spins around on my finger and won't stay on front-facing. Otherwise, the ring is very strong and sturdy.

Music box ordered 7/1/16. Music box shipped 7/6. Delivered 7/15. It took 15 days to deliver the music box from Niles, il to w. Dundee, il. It is an approximately a 30 to 40 min. Drive for delivery. Fedex received the package 1st, then was passd on to the USPS, WHICH TOOK ADDITIONAL TIME. Why couldn't fed ex just deliver the package. Icalled to complain to a supervisor, & made her aware that I was very upset because it was a special b. D. gift that was deliverd 4 days late. I also inform her of the numerous complaints from others. She said she was not aware of any comaints. I referred g\her to SITE JABBER. I told her to remove my email address, and would not order from Bradford Exchange ever again. WORSE SERVICE EVER!

Never touch this company. 2 mths ago they took money out of my bank account without my knowledge. I rung up and complain and asked for a manager to ring still waiting. Today received another bill saying I missed April bill never received it bit I've paid may bill yet again your taken money out of my bank account without my knowledge. I never allowed you to keep my bank details I allways rung up to pay over the phone since my mother passed away who used to pay you by postal orders up until March. This is taking money out of peoples account without there permission THEIFT. Now you can be changed for me going over my limit and you can stick you catalogue where the monkeys stick there nuts.

I bought a music box that was broken on arrival. I wrote a bad review, listening too and being swayed by other reviews I expected the worst. Immediately after posting my review, I received a very nice letter of apology and they told me they put a replacement into shipping immediately. The replacement arrived as promised and on return they gave me a full refund for the broken part. I am impressed with their integrity and service. I know there are many unhappy reviewers, all I can say is I am very pleased with their integrity and business practice. I'm sure there are some that will think I work for the company or have devious reasons for this positive post. I can't change those minds but I have no connection with this company other than a satisfied customer.