BradfordExchangeReviews 562

Only one of my packages came. They told me I would have to wait 30 days for them to send me a replacement. Ridiculous. Don't shop them. Customer service 's terrible. I sent an email because their was no number to call. No response. I have to search the Web for a customer service number and the first time I called they told me to call back tomorrow if it didn't come the next day and they would send me another one. So I call back the next day and they tell me it's gonna be 30 days. Bull$#*!. I will never order form them again

Unfortunately I can't give Zero stars otherwise I would. I purchased a Gold plated ring from them last October for a 60th Birthday present for my mum.
She didn't start wearing it until 6th December and it already looks like it is 20 years old. I paid over £120 for this and already the ring is tarnished and unwearable. I have many pieces of jewellery that are gold plated that are over 5 years old and are still as new.
I contacted customer services to be told there is only a 120 day guarantee on the ring and basically they just washed their hands of any responsibility from that point.
I was reluctant to purchase from them based on a couple of bad reviews however thought I would give the benefit of the doubt.
NEVER EVER will i EVER purchase from this company again! Absolutely disgraceful

I wish I'd read the reviews about this company prior to ordering my checks! Unfortunately, it takes me about ten years to go through an order of checks, and I'm stuck with these lousy checks as a reminder of how much I dislike doing business with Bradford Checks. First, the amount I agreed to pay when I entered my credit card number changed AFTER I submitted my order. I spent at least an hour and a half dealing with customer service that day because it takes an hour for an order to show in their system, and they insisted that I call them back (and then wait on hold for a long time!) Customer service told me that because there are so many coupon codes on the internet, sometimes the prices change after you've placed your order. That's got FRAUD written all over it!

The guy resubmitted my order and tried to get as close as possible to the amount I initially agreed to pay (fortunately I had a screenshot to prove what I'd agreed to pay!), but it was still a few dollars higher than the amount that made me decide to use Bradford as opposed to some other company. Then, when I got my checks, the customer service representative had sent me singles instead of duplicates as agreed to on my initial order. When I called back to have the situation rectified, the guy could see where I'd ordered duplicates and where they sent singles instead, and said the best he could do was refund me (it remains to be seen if they actually refunded my card) and then charge me $3 extra for the duplicates.

I understand that duplicates cost more, but the initial amount I agreed to pay WAS for duplicates, and I paid more than that. With all the hassle I went through and having to WAIT for the corrected checks to come in, I would think they'd have just sent me the corrected checks as a courtesy without charging me THREE extra dollars. Their website stinks (charging me extra after I submitted my order), and their customer service is definitely lacking. I will not be ordering from Bradford Checks again!

I should have read some of the reviews before ordering from this company! I saw an advertisement in the paper for a Princess Diana Sapphire Ring. I called the company because they claimed they could send you a ring sizer if you don't know the size of your finger. I called them to have them send me a ring sizer and never got it. I placed another call a week later and was told that I would get my ring sizer... never got it. Finally I got so frustrated and went to a jeweler to get my ring sized, place the order and was told that I would get a confirmation email... never got that. I can assure you I will NEVER place another order with this company again! They should not be in business!

I ordered a Cubs purse for my daughter in the middle of April. I was looking forward to giving her the purse in July for her birthday bc shes crazy about the Cubs. But I was unable to do so, bc I recieved an email stating that the purse would not arrive until August. They did state that I could cancel if I wanted. I didn't cancel, I decided to give me daughter her gift in August when it arrived. But I'm very disappointed bc it says its made in China. I would never order anything from this company again. I don't know how this company stays in business.

The watch I ordered and received is lovely but this company is f***ing atrocious. I ordered with their payment plan option. First, they took the whole payment, then refunded me at my request and set up the plan... Or so I thought. They failed to set up the plan 4 times, all the time sending me notification letters and threats of debt collectors. I called after the fourth failure and after a letter ADDING A CHARGE and was offered to set up a new payment plan because "the last guy wrote your details down wrong", I impolitely declined and paid the full amount, screwing over my financial situation this month; better than continued dealings with this shambles offer a company! Also, why are they writing down card numbers? If they don't dispose of them properly people could steal people's cards and purchase things with those details.

This is one of those underhand companies that bombard you with their products, take unauthorised money from your bank. This is a copy of my second email this week. I emailed you last week regarding your underhand sales techniques. If you ever take unauthorised payment I will see you in court, if you send me anymore of your products without my requesting it I will see you nine court. You are a disgusting company with despicable sales techniques that aim to deceive. This is going on social media and in every review site.

I wrote a scathing review of Bradford Exchange. I had problems with them because I ordered a ring and paid by check. They could not deliver the product within a 7 week period so I told them not to cash my check and they assured me they would not and the check for $200 would be returned. They lied the check was cashed. I was very pissed. Phones calls did nothing as they have an over seas phone room and I think they use English as an excuse to ignore your requests or just flat out lie. Notice how all state "this call may be recorded for customer satisfaction and review ". Well state that same thing when you call and they will tell you they can't talk to you if you are recording or most companies just disconnect.
So I began e mailing. Got responses and was able to get a full refund on the cancelled order... so my advice is this. If you order from them... pay with credit card... before ordering and paying get a firm date on delivery... and last I would do everything by e mail so you can have a record of order and exchange of information. Telephone calls will get you a non English speaking person that has little authority is only an order taker.
So in retrospect I have to give them a little better review. I did get my money back. So if you order, be persistent, use credit card and e mail.

Wouldn't recommend buying anything from this website, I ordered my daughter a doll over a week ago and payed express delivery which was £20 for it to be delivered by her birthday. Rang them up to see why it hadn't been delivered yet and there reply was were really sorry, but we've accidentally put it for normal delivery and it will be with you within the next two weeks! I payed £140 for my daughters real life doll and I'm a single mum on a low income I've been saving for this for a few months, now I can't afford to go and get her anything else so tomorrow when she wakes up on her birthday she will open clothes and nappies for her baby doll without the doll. I couldn't feel more let down! And I'm more than sure my daughter will be very sad tomorrow when she wakes up and I tell her she's got everything for her baby but not her baby. Just read through the reviews and this seems to be happening a lot and they aren't seeming to be changing anything! I defiantly will not be purchasing anything from them again.

Wouldn't even rate it a 1 star.

Do not purchase anything from them. I ordered an item that turned out to be very subpar. I sent it back with a letter teling them i wanted a refund and did not want to patricipate in any thing else from them. Not only did they not refund me my purchase price, they charged me 2 more months til I caught it. We are talking april and may this year, 2017. I still am trying to get a full refund. STAY AWAY FROM BRADFORD EXCHANGE and any of their subsiduries. They are crooks

Bradford Exchange deliberately misleads customers by hiding nonsense fees into each order and not disclosing them until it is too late. They also tell you shipping is free but add a Service & Handling fee afterward. I complained and they refused to make any concessions. Obviously, their profit structure is derived by adding in nonsense in misleading fees. I will never use this company again and strongly suggest you look to the dozens of competitors that fairly disclose the fees and charges that are incurred. If they just honestly disclosed the shipping and handling fee instead of lying they would be better off. Very sad and pathetic business model!