BradfordExchangeReviews 562

I ordered a collection that said comes in 4 shipments at 49.95 each. Great. Come to find out its 10 shipments at 49.99 each and charged to you randomly because whenever they have it in stock you will get it shipped. So they cant tell you when itll ship or when youll get charged youll just get a random charge at the bank and months until you finally get the product. I reached out to the customer service and they said I was right- only 4 shipments. Well when the 4th and supposed to be final shipment came I still didnt have even half of the collection. By this time Ive spent 200.00 and I have a case and 3 lighters. More than half incomplete. If the site wouldve been honest and said 10 shipments I wouldnt have ordered but it was deceiving and said 4. I had to cancel the entire order and Im out 200$. Now they wont stop sending junk mail to my house. Stay away! Thumbs down!

I ordered one item from them as a gift and even though I was very careful not to tick any boxes, they continued to send me items. All of these were returned as unauthorised mail. Now they have sent me an invoive, for $90. I have told them in writing that I have never sighted this item, and now I have had to fill out a legal declaration about this item. My advice is not to order anything in the first place if you do not want to be hassled.

I placed an order on June 9th and was told that I would have my order by June 25th to July 2nd. Still don't have the item that I ordered and called customer service and was rudely advised that the item still hasn't shipped.

I have most of a Nightmare befoe Christmas calendar collection. I just need the calendar and two figuers.

I contacted the Bradford Exchange to ask if it was possible to order the three items above- yes no problem.

I called the next day to place my order and was told that I have to buy four figures- I explained that I had already been called and told that I could order two- put on hold and told "computer says no" I asked to speak with a manager and was put on hold again. I was then told a manager would call me in 48 hours.

If you look at the way this collection is shown on the Bradford Exchange website it is very unclear and you would think that it all comes for the price shown this is not so and two figures are sent for additinal payments on a contract. Its very unclear and is almost certainly written this way to confuse people into buying a VERY EXPENSIVE collection and with no way out- ie you cant send it back when you find out.

As a previous customer of this company its terrible to see them trying to rip off customers. Think very carefully if you want to do business with this company.

First of all, their website photo related to the product, one of the fairy garden items, I purchased was misleading. It shows the fairy and building (key items of the set) with not just the one more item with the actual set, but several others in a "pretty scene," the implication being all of those items come with the set. Not true and some quite misleading advertising. When I got the product and contacted them, their customer service was so bad that I had to contact the Better Business Bureau to get their real attention. They refused to complete the "set" as it appeared on their website (as in providing additional expected items). I cancelled any future orders and returned that item. Then a few weeks later they sent me another item and charged my credit card! I had to go to the trouble of returning that item, an extra and unnecessary trip to a post office. They did refund all of my money (and paid for the shipping on the return items); however, if I were not as pushy as some, involving the BBB, I am not sure they would have done such a thing in a timely manner. Terrible company and very dismissive and disrespectful of their customers.

I started ordering from Bradford over 20 years ago. They use to be prompt and sell decent merchandize. I went about 8 years without ordering from them. Early Nov. Of 16 I placed a order for Christmas. It arrived a week after Christmas. Early Feb of 18. I placed a order for Valentines. (There ad caught my eye.) They promised me delivery by Valentines. Well here it is Valentines and just checked on my order. It's scheduled for 1 month and 5 days from today. This company just seems to be getting worse with time. I'll be canceling my order when they open tomorrow.

I ordered a "so-called" Thomas Kinkade music box with moving train. The pic on the website was so gorgeous, I couldn't resist. The day after I ordered, I saw some really bad product reviews and tried to cancel. I was told I couldn't cancel as the order was already mailed. I corrected them by stating it was not yet mailed according to their own website. They disagreed and told me I could return it if I didn't like it.
To say I didn't like this item is a complete under-statement. It came in a styrofoam box which was ridiculous. When I opened it, I was appalled at the low quality -- my five year old nephew could have put something nicer together. I opened the lid of the box only to find out the music on the music box doesn't work, the train doesn't roll on the track and when the lid opened the piece with the train on it fell out onto the floor as it wasn't even attached to anything.
After multiple letters to these shady a-holes, I have gotten no resolution. SHADY, SHADY, SHADY COMPANY... DO NOT DO BUSINESS WITH THESE PEOPLE. This is the biggest online scam I've seen -- WHY ARE THEY STILL IN BUSINESS ANYWAY? DON'T BE FOOLED BY THE LOOK OF THEIR WEBSITE -- THEIR STUFF SUCKS WIND.

I wish I had read the reviews before I ordered from them. I ordered a Princess Diana Figurine on September 3rd 2017 and except for an acknowledgement of the order heard nothing for over 12 weeks. The item was supposed to be a Christmas present for my sister in the United States but it is now too late to post it in time for it to arrive, even if I receive it soon.
This company do not respond to emails and their telephones are switched to a message system which says "This is a Test Message. The Service to this number is currently inactive". I have tried three different numbers and had a similar response to all calls.
On 8th December 2017, I received an email stating my item was READY FOR DISPATCH. There was no tracking information, merely a note to say it should arrive in the next 2 to 12 working days. I am still trying to contact the company but to no avail!
On 11th December 2017, they took a payment of £31.95 from my account by Direct Debit, being about half the amount due.
What a terrible company to deal with! Has anyone got any ideas on the way forward? I wish i could give them a negative rating because one star is too good.
Ricky B.