BradfordExchangeReviews 562

I ordered the Nativity Garland, paying monthly for each piece. First, I did not realize I had 1 year to return anything for a refund. Secondly these figurines were imported from China and not hand painted by the Bradford company. Unfortunately I am out my money, but I will NEVER order anything from this company. Save your money this company is a big RIP-OFF.
The figurines are still in their original packaging and the company refused to give me my refund. Anyone who is thinking about ordering from The Bradford Exchange, read the reviews on their poor service. I wish I had.

Where there is smoke there's fire. This company has too many negative reviews and everyone can't be lying. I know that sites won't necessarily be filled with 100% rave reviews but there are too many red flags for me. I'd be a damn fool to waste time and money ordering from this company. I wanted to get my mom a personalized ring and bracelet with me and my siblings name and birth stones on items. The pictures on the site are beautiful but after reading these reviews I will be taking my money elsewhere. I'm big on reading reviews and it seems that these reviews show that this company's ethics and customer service procedures are lacking. Thank you all for sharing your reviews. You have saved me some future disappointment, frustration and money. Which I work too hard for to lose to sham of a company.

My boss who happens to be dating my Mom gave me a brochure wanting me to place this order for him for a ring to give to Mom for Christmas. The item page and same after placing order indicated to receive by Dec 24. I received the item On Friday March 8. I emailed their customer care dept several times only to hear apology after apology and after the first 6 weeks passed and then said it can take up to 12 weeks. This experience frustrated me to no end. My Mom will have it for her birthday now. BE sucks. I will never order from them again. They need to let buyers aware of this long delay and they only gibe you the run-around

I ordered a ring for my husband December 22nd. A personalized navy ring. I figured I wouldn't get it in time for Christmas and that was fine. January 1st I get an email saying they are putting the finishing touches on the ring and preparing to ship it. How that turns into now being shipped February 11th I have no idea. Of course I didn't get an email for that I looked at the shipping status. Of course I looked tonight and it's now changed to Shipping date of March 12th. This place is a joke. I should have read reviews before ordering. This was the first and last time I will ever deal with this company.

I received a solicitation around Thanksgiving. A few days later I ordered a Christmas gift of a necklace from them. It was almost a month before Christmas. I started wondering why I hadn't heard from them, so I contacted them, and they said I would not receive the gift in time for Christmas. They said they were backlogged. How embarrassing that I would have Christmas Day and no gift for my wife. The fact they are backlogged is not my problem, as their customer. Hire more people! Very disgusted and will not do business with them again. After raising some heck, I finally received an e-mail that my item shipped on Dec. 18th, and to expect to receive it in 5-9 business days! My wife will be lucky if she gets her Christmas gift my New Years! Company is evasive, full of excuses and have really embarrassed me. Bad, bad, bad... I will never use them again!

I was interested in a train set (Horror Express) It appears to come with an engine and 4 cars for three payments of $26.66... After reading the reviews of this company i realise each car is three payments of 26.66. What? Over $400.00 for a ho toy train set! It could be more depending how many cars you want to buy at $100 dollars each with shipping etc. Advertising Scam! They should put the full price of the set as pictured and explain in detail how the payment plan is a rip off...

I send for them this email and I hope they will stop bothering me with bills or cut my money for fake orders from them...
To whom.
I did one order in May the amount for it 9.99 it was royal coin and I received, after that I found you cut from my credit $22.47 for order I didn't do it ( box collection and extra coin) and I said fine because you cut it already, after that I inactivate my credit to stop use it from you because you cut the money without any order from me, now you start send to me the bill ( $22.47) to my post mail address for another order I don't know anything about it. For now any orders you made they are not under my responsibility because I didn't order nothing after my first order so please stop send any bill for me because it's shame for a good website to take money from the customers with fake orders from you. I hope you will cancel anything you made

Ordered a product on 9th of august and order has still not been processed 2 weeks later garuanteed to receive within 2 days and be processed but still not received and by ringing them constantly even paid for express post spoke to several people and got all peoples names each time contacted and then to be told there has been a clig in the order don't know what told would ring me back several times and no phone call this was order for daughterinlaw 30 th birthday present and not here on day at all unbelievable plse never usethis company for anything as stressing and no delivery as promised very rude people working there and even supervisor has no respect for anybody doesn't even ring back to acknowledge any issues or solutions still haven't received nothing